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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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If you have a problem, don't be shy to ask them for help, they are there for you. And you don't have to wait for a long time for an answer of your questions. They are very friendly.
April was my personal contact when i emailed Showpo with an enquiry and she was extremely helpful with prompt replies. Really wonderful service and lovely clothes. Thank you so much!
Hey Rachel, I am so happy April was able to sort out your enquiry! I am very pleased you love the items :) Thank you for writing a great review! Xx
As someone who works in client service, I am a bit more harsh when judging client/customer service, but wow. Showpo does it right. April replied to my emails in a timely and respectful manner and helped me get a refund + took extra steps to show me how to make a return. My love for this brand grows every day!
Hey Farha, I am so happy April was able to help you out :) I am very pleased the return process was easy for you! Thank you for taking the time to write a great review :) Xx
I ordered around $500 worth of merchandise in the same size and all of the items were different sizes - some were so small I couldnt fit my head through and some were so large -the sizing is inconsistent.
The quality of the merchandise is bad as well. Cheap quality, except they charge like $50 per item.
Also, I tried to contact the customer service agents to see if I could get a refund instead of store credit because I will NOT be buying $500 worth of merchandise in the future since its bad quality and inconsistent sizing (how can I know i won't get another super tiny or super large piece of clothing?), and the customer service rep took 5 days to respond only with a copied and pasted reply stating that I could return for store credit.
Overall, don't trust this brand on Instagram. They hire models to showcase the items, but in real life the material is cheap, the sizing is inconsistent, and if they truly believed in their brand and clothes, they would give you a refund, not store credit. Offering store credit means that they know chances are you will probably return it. DON'T shop from them. Save your money.
Also, you can't even file for return protection with your credit cards because the company is not located in the U.S. and have no store presence here.
Hey Steph, I am so sorry you were not happy with your purchases :( I would love to look into this further for you, Can you please take some clear photos of the items you have received and send them through to [email protected]. I would love to see the quality of the items you have received as it should not be too different to what is displayed on the website :) Xx
I ordered something about a month ago and the item never came. I contacted showpo and with in a business day April responded letting me know what the issue was. She was very nice, helpful, and assessed the situation very fast. She applied store credit to my account and i was able to reorder what I originally ordered in a matter of seconds. I am very happy with the help I recieved.
Hey Aimee, I am so happy April was able to sort this all out for you :) The Customer Happiness Squad is always here to answer any questions you may have. Thank you for taking the time to write a great review :) Xx
Website still says to this day option of refund or store credit. Change your website or stop telling people something that you have advertised as untrue. Legally, you have published a refund option on your return policy so that is what I am entitled to.
Hey Lovely, I would love to look into this further for you, can you please send an email to [email protected] and attention it to 'Claire' :) Xx
I ordered a dress that didn't fit, I returned it THE NEXT DAY. Waited and waited for a notification of receiving the return and nothing. I finally decided to email, and the very next day I received store credit. I did not want store credit, I needed a refund. They reply saying the return policy is 14 days. Total bullsh***t because the returns address is in New Zealand, so it would have 100% got there within 14 days. Ruined my experience with Showpo.
Can anyone on here tell me how you reached customer care? I can't get a response from anyone, trying to find a dress I ordered
Hey Anna, You can reach our Customer Happiness Team through our website and also via email at [email protected]. We do try and get back to all our customers within 48 hours, we are currently facing a high volume of emails at the moment as this is our peak season :) Xx
Well, learned my lesson the hard way. DO NOT PURCHASE FROM THEM. Ive tried several days of emails asking for assistance and no response. Their live chat is non-existent. If youre from USA, find a legit company and save yourself the headache. Terrible service.
Hey Troy, I am so sorry you have not received a response from the Customer Happiness team :( They are trying to get back to everyone as quickly as possible, I would love to look into this further for you! Can you please send an email to [email protected] and attention it to 'Claire' :) Xx
Their clothes are super cute and sizes are pretty much very universal, but the items are fairly expensive. They take forever to ship, even if you pay for express shipping as I have, you don't get your products on time. They also DO NOT respond to customer emails, I've emailed them 2 or 3 times and have yet to get a response. The live chat does not work, or you can not find it on the website to actually try and use it. When you call the number, which I did even though it would be international and cost me even more money! The hours listed on the automated telephone message are different from the hours listed on their website, GREAT. They offer no customer service AT ALL, if you're going to spend this kind of money you can find the same pieces and WAY better service at other sites like lucy in the sky, hello molly. You suck showpo, educate yourselves on what customer service is and try to spend some of the millions you make in this area.
Trying to return an item so far has taken over 6 attempts to contact. They only offer store credit (despite that being against consumer law).
Customer service team is appalling and only seem to be helpful on public forums (Facebook page and review sites) however privately in my messages, emails and chat on their site, they are rude, unhelpful and unapologetic. Never ever buying again. Ill stick to LPD and St Frock.
Hey Brittney, I am so sorry to hear you weren't happy with your shopping experience with us here at Showpo. We pride ourselves on customer's experience and we take into consideration all feedback. Our return policy adhere's to consumer law and is available on our website for customers to refer back to. Please note, for this reason, our store credit does not expire and is available across all ranges.
Sorry, it has taken us a little while to get back to you, we are experiencing a high volume of emails and DM’s at the moment and we are trying to get back to all of our customers as quickly as possible. :) Xx
I got my order so quickly for an international store! I had to contact customer service and the lady I spoke to was so kind, unlike most online stores that treat you like a number the customer service treats you like a friend they're wanting to genuinely help. Not to mention how cute everything I bought was, will definitely be back for more.
Hey Anabella, I am so happy the Customer Happiness Squad was able to help you :) The Customer Happiness Squad is always able to answer any questions you may have! Thank you so much for writing a great review! :) Xx
Love this site! Was iffy about it after the matinence problem but then I was helped by such sweet girls who solved the problem and helped me feel less stressed! I love the clothes I bought and the customer service was even better! Just placed a new order and am super excited about it!
Hey Colby, I am so happy you love shopping with Showpo! I can reassure you that has all been fixed now and you will not incur this problem again. The Customer Happiness Squad is always here to help answer any questions you may have :) Xx
I have had an horrible experience with this site! First time shopping from them, I recieved a falty item. It was dis-colored at the front and was frayed along one sleeve. I was worried that the stain my be seen as "makeup" however I do not wear makeup and I made this clear in my message to them. I was assured that they understood this and this I could still return my item and get store credit. I had to pay for the return shipping and they said I would be reimbursed with extra store credit. HOWEVER. I waited a couple of weeks for my store credit but it never came so I messaged them to ask them about it. They then replied saying that my item was stained so I will not be receiving a refund or store credit. They didn't even tell me about this until I had asked! I wasted almost a month trying to work this out and then ended up losing $60NZD. DO NOT RECOMMEND!
Hey Kushla, Oh no! I am so sorry you have had trouble returning a faulty item back to Showpo. I would love to look into this and resolve this for you :) Can you please send an email to [email protected] and attention the email to 'Claire' :) Xx
Ridiculously hard to speak to a representative and they make their return process much harder than it has to be. I've been trying to return clothes for awhile and every-time i call or chat with customer service it reads they are "away at the moment".
I bought a skirt from there earlier in the year and loved it, but my second large purchase has been a disaster.
Am not planning on buying from this website again.
Hey Maggie, I am so sorry you are having trouble returning an item. I would love to sort this all out for you! Can you please email [email protected] and attention the email 'Claire' :) Xx
I was charged for US$175.80 but NEVER received my package! Its been a month! I got an email saying my order was placed but no follow up email with my tracking information!
When i tried to email them. It wouldnt go through! Bull$#*!!
Amanda
Hey Amanda! Oh no! That does not sound right at all, I would love to sort this all out for you. Can you please send an email to [email protected] and attention the email to 'Claire'. I would love to sort this all out for you :) Xx
My packages always arrive with time and I love all my purchases from you! This last purchase was for my best friends bridesmaid dress but she decided to go with a different color instead. Will be purchasing soon though, thank you for all your great service!
Hey Katherine, I am so happy you love all your Showpo purchases! Thank you for taking the time to write a great review! We look forward to seeing you shop with us again very soon! :) Xx
April was really great in helping me get my store credit. I bought four things--loved 2 things and gottons of conpliments but other two htings i sent back and april did a great job assisting me. Just wish they did returns instead of store credit now that even F21 is doing returns
Hey Kathryn, Thank you for taking the time to write a great review! I am so happy April was able to assist you, the Customer Happiness Team is always here to answer questions you may have. We are always listening to our wonderful customer's feedback and take it all on board :) Thank you for shopping with Showpo! Xx
I'll start with the good - Their shipping is very fast and I was quite impressed with that!
The bad - The dress I received last week is damaged. Not a problem as I understand things happen and assume I could at least return it since I can't even wear it. WRONG. My initial email had received one response telling me to send in my photos, which I did, and haven't heard a thing since. Why? I have emailed and sent in my photos of the faulty dress 3 times now and nobody seems to want to help me with this matter. I want a refund as I am left with a broken dress that I can't wear. I really wanted to love this online store and would really appreciate if I could get a decent customer service representative.
Hey Hayley, Oh no! We do try and get back to all our wonderful customers. I would love to look into this for you :) Can you please send an email to 'Claire' at [email protected]. If we are able to see in the photos that the item is faulty we will provide you with a full refund for that item and pay for the postage cost back to Showpo. I look forward to receiving your email! Xx
Wendy helped me through the process of exchanging a dress in the U.S.
Clothes is good quality, will shop here again.
Hey Janet! I am so happy Wendy was able to help you exchange a dress thank you for taking the time to write a great review :) Xx
I never got my package. The order status showed that my package had been received by the post office four days ago! I called the post office gave them my tracking number and they can't find my package! They told me the tracking number gives them an error. This has never happened to me! Also I have emailed them twice about this and no reply! :( The dress was suppose to be for my friend's wedding this weekend.
Hey Jay! Oh no! That does not sound right at all :( I would love to look into this for you. Can you please send an email through to [email protected] attention to Claire :) Xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Christelle, I love that the Customer Happiness Squad was able to help you out! They are always there if you need any help :) I look forward to seeing you shop again with us soon! Xx