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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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The Showpo employees always go above & beyond to make sure you're well taken care of. Best customer service I've ever experienced!
I ordered a bottle of self tanning foam. The item was damaged during shipping, lid was off and a good bit of the product leaked out. I emailed Showpo and sent pictures. I received a response the same day offering a full refund, replacement item, or 120% store credit. I chose the store credit and it was applied to my account immediately. This company obviously values its customers. I highly recommend and will continue to shop :)
Hi Jamie, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xxx
I've ordered from here three times. The first time I ordered a dress which fit very well, very slightly altered. I was very happy with my purchase. The second time I received a jacket that was supposed to be a small but it was gigantic and the arm holes/arm length was super tiny! I received a top with slightly short arms as well but that wasn't a big deal. The return shipping was way too much and I received it for Christmas so by the time I got it I can't return these items. Recently, I ordered a dress which looked spectacular online. Unfortunately, the sides of the dress bulge out where the hips are supposed to be but since I'm 5'8" that part falls on my waist creating a "love handle" of material. Overall, the clothes here are so cute but the unpredictable sizing + shipping makes me think it's not worth it.
Hi Victoria, Oh no I am so sorry to hear you have experienced such difficulties purchasing with us. We had allowed extra time for returns over the holidays so if you ever have any questions please contact us at [email protected] as we will always try to come to a resolution that best suits the customer :) I would love to provide you with some options, please email us at the above-mentioned address and attention it to Christina so that we can resolve this for you. Christina Xx
I had a little problem because I hadn't received a confirmation email after my order. Then I wrote an email to ask if my order went through and I received a really nice reply from April! :) Everything was perfect!
Hi_ :) Oh no we are so sorry that you did not receive your confirmation email. We are very happy it was all sorted for you. We really appreciate you taking the time out to write such a great review Xxx
I received my package thinking i had the wrong sizes since i live in the US, immediately i emailed costumer service in hopes that i could return. Chrissy from showpo costumer service emailed me back with in the same day letting me know i had the correct sizes! I was so happy receiving that email, and i'm so so impressed with the costumer service! Thank you so much Chrissy! You were a big help!
Amazing, quick, customer service. Thank you April for your prompt answers! So excited and can't wait for my first Showpo order to get here!
Hi Lori :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
Showpo has the cutest clothes and best customer service! Chrissy and April are always so helpful! If you're thinking about ordering, you should!
Hi Jess :) We are so happy Chrissy and April could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
I had a very good experience w/ customer service. I was helped by Chrissy and she was able to answer all of my questions and assist me w/ my return. She was very quick to respond also.
Hi Sonia, thank you for taking the time out to write this great review, we really appreciate it! We are so happy that you were pleased with Chrissy's service and we look forward to seeing you shop with us again soon. Xxx
I recently received a faulty dress which was promptly replaced. The replacement arrived prior to New Years Eve (which was when I needed it) and I got so many compliments that night! Thanks Showpo! :)
Hi Alvi :) Oh no we are so sorry that you received a faulty item. We are very happy it was all sorted for you. We really appreciate you taking the time out to write such a great review Xxx
Fast answer. I loved the service and the dress too.
Hi Johanny :) Thank you for taking the time out to write such a great review, you're the best! Xxx
I live outside of Australia so email was my only way of communicating with showpo. They were very understanding and worked efficiently to answer and accommodate all my questions. Very good customer service.
Hi There, thank you for writing this great review! We are so happy that you were pleased with the service we provide. If you ever need anything our Customer Happiness team is always here. Xxx
I needed help with order information and i got a response almost immediately with exactly what i was looking for! Super impressed.
The service is truly amazing although my package has taken awhile to be delivered but that was expected because I do live in the US and the company is based in Australia. They're clothes are beautiful and worth the price! Oh and Wendy, who helped me with my order, she was very helpful and kind!
Hi Zoe, thank you for taking the time out to write this great review, we really appreciate it! We are so happy that you were pleased with Wendy's service and we look forward to seeing you shop with us again soon. Xxx
They answered my questions within the day that I had sent the email. They were thorough with their answers and it really feels like they care. This definitely makes me want to continue shopping here, once again, thanks Wendy :)
Hi Shannon, thank you for writing this great review! We are so happy that you were pleased with our service. If you ever need anything our Customer Happiness team is always here. Xxx
Wendy was really informative and really quick with answers to my question in regards to my refund request. I appreciate her service.
Hi Lon :) We are so happy Wendy could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
I was worried because I read a lot of reviews about this site being a scam but my shipment came in today and I love what I got! It's exactly what I ordered! The skirt was a tad loose but I still love it! Awesome. The customer service is great too. Very quick response. Will order again
Hi Haelen, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xxx
Quick response to my questions and clear links supportingbthe email with tracking. Keep up the good work.!
Hi Giorgio, thank you for writing this great review! We are so happy that you were pleased with our service. If you ever need anything our Customer Happiness team is always here. Xxx
I can't say enough about Showpo's customer service representative, Andrea. I emailed the information team about problems with tracking my shipment. She answered me within 5 minutes and sent me a link with new tracking information and gave me as much detail as she could to help me. I was very pleased and impressed by my experience overall!
Hi Angela :) We are so happy Andrea could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
Outstanding purchased 2 items but unfortunately they did not fit... I live in the US and the posting service takes longer than normal. I requested a refund as oppose to store credita and received an outstanding customer service. Will be coming back soon now that I am more familiar with the sizes.
Hi Renata :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
Hi Dora :) Thank you for taking the time out to write such a great review, you're the best! Xxx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kalei :) Thank you for taking the time out to write such a great review, you're the best! Xxx