Advance Auto PartsReviews 107

About 4 months ago i bought a car batery, the batery was bead and i went to the farmers branch branch to swichit as the battery insurance had not expired, the store manager did not aproved the exchance due to I did not removed the battery out my car, I scalate the issue to the corporated office and they COULD NOT HELP ME, the issue ended when I talk to the regional manager and the store manager started laughing in my face, the battery price was almost $300.00, i guess this people dont care about they coustumers, one think is for shure I WILL NEVER BUY IN THIS AUTO PARTS STORE EVER, I will pass my experience to my family and friends as and advice before they go there.

I've been helped at times, They sold me a bad alternator, they sold me a defective turn signal stalk that didn't return to the neutral position and plainly didn't have any standard tools in stock, hello Amazon, $54 for all of my needs. Today (5/13/24) the cashier said he didn't know what I was talking about... I was talking about Part number 939-243. Dorman 17x 6.5 Steel wheels, which I believe I bought two before. The two other cashiers wouldn't help either, miss-direction from other employees. Oh the Houdini thingy, lol. I remember having a battery salesman there said don't look at the testing meter, I need you to accelerate the engine. They had one lady manager that seemed to care, she sold me the defective turn signal stalk. I know the difference, at times I am difficult, because I worked for Dodge, Toyota, Nissan and Mercedes Benz. We weren't allowed to "play work" with questionable quality parts nor mis-lead customers. Advance is why I'm this way!... and this review wants me to provide Proof of Purchase.

Just Stay away if you order online and need to do a return. They only return to original payment and will not give store credit even when you tell them the card does not exist anymore you bought this on due to being hacked. Now I have 50.00 in limbo somewhere but needed new headlights that were only 6 months old. What a joke!

Been building cars 46 years This company is crooked as hell.Qouted me 130.00 for a ball joint for a 23 year old jeep.Called the manufacturer of the ball joint 34.00.Tells you what ADVANCE is doing.Advance quoted 300.00 lmfao 300.00 for a moog.I called moog 46.00.Once again advance dirty!

I just had a bad experience with a dealer who said i needed a new battery. They even told me not to turn off my car, but i did. Turns out my car started up again and the wonderful service person at Advance checked it out for me and it was good. I cannot for the life of me understand why dealer's service techs want to mislead customers. Oh yeah, it's about money. Please, if you are told you need a battery at a dealer in Salisbury, NC, run to Advance to get it!

I drove my now broke car to advanced to purchase new spark plugs, went in told the"dude" Year, make, model and engine size. He pulls up the different brands they have for my car, I make my selection he went and got the 6 spark plugs rang them up and I proceeded home to install them. I installed them not paying close attention due to you trust you have the correct part. Went to start my car it barely ran for 2 minutes misfiring like something horrible never heard of, upon dying it mad a god awful clanking. I was sold 4 spark plugs that does not fit my car and 2 that were and this is how the AWESOME SALES PERSON RANG THEM UP. 2 different parts. Car hasn't started since they tow it to their mechanic to do diagnostics to see what happened. Mechanic had car for 3 days I called to check what they found out,he wouldn't discuss anything but Im responsible for the $3,200 repair. So advanced says as well as the mechanic I can have nothing stating whats wrong with my car and they are not responsible. How would I or anyone pay $3,200 for repairs when I have not a clue as to what is or be paying for. Calling the corporate office is a waste of time they will close they claim or have the district manager contact you. I paid to have my car towed back to my house still broken with a $3,200 repair that I haven't a clue is.

Do not buy car batteries from this place. My husband tried to get a new one under warranty and was told it was still good, when in reality it wasn't. We had it already checked before bringing it in for replacement. My husband was so mad, he told the cashier that she could keep the battery if it was still good. We will no longer do business with them. Now my truck works, we bought a new battery at autozone and it starts very quickly. They are all out for commission, so if they can sell you something rather than trade out an battery with a warranty they will. Not a great experience!

James at store 3611 provided excellent service for me when I went in to get windshield wipers and screws for for license plate. He was very professional and was very knowledgeable about the products. Kudos to you James. I'll be back again!

I emailed them pretty quickly after I finalized an order to cancel. This relay is really difficult to find, and it wasn't going to be correct.
The emailed me back 6+ hours later saying that it was too late to cancel, but i can return it whenever it get to me. But I don't be getting the shipping and handling back. Are you effing kidding. Yah, 6 hours later it probably is too late to cancel.You suck.
The POS is still clear across the country. And it took you 6+ hours to get back to me,?!? Total waste.

New Water pumps have a plug in the heater hose port which seals the port closed. I used a breaker bar and then a impact gun (lefty loosie) and couldn't budge it. Every state except Hawaii has cold temps. Who wouldn't want heat? The box said "made in Honduras", so they probably wouldn't) I took it back to the store and 2 emoployees with a 24" breaker bar couldn't remove that damn plug. I mentioned there was another model # that would fit in stock. Same thing, they used the breaker bar and were about to give up when it moved. It took about 3 whole turns before it freed up. I had the same issue with Napa and took it back. Kudo's to the Upper Chichester Advance auto employees.

My wife stopped in a store since I was busy working. The employee was rude to help her and showed her where to go. From there she was on her own. She is not young and has bad arthritis and asked him to loosen lid at checkout and again making remarks. There are not many brick and mortor stores around and customer service is very important. If you are not happy with your job don't take it out on others. I am very disgusted with the treatment.

Worst store manager ever. Purchased 4 year warranted battery. Battery lasted 4 months. Due to location had my car taken to dealership. They determined the issue was the battery. Returned the battery but they would no give any credit because we had replaced. Returned the battery to the store. He said it wasn't good but gave up no credit. Didn't think it was the battery since it was almost new. Very rude manager. He was too busy waiting on a lady and her grown daughter.

This guy George I think is some kind of driver for Sandwich, Ma Advance auto is rude and confrontational and in my opinion should not be working with the public

I've used Advanced Auto for years without an issue, but this time I ordered online. Specifically, an oil change bundle. The site has you enter your vehicle specific info (year, make, model, trim level, engine...). It gives you a choice of which weight oil and brands. Selected, paid, it was shipped. What it actually sent was 1 5 quart jug, not what the vehicle requires. I am 2 quarts shy so I have to now run out to get more oil to finish the job I was about to start. What is the point of added vehicle info if it doesn't add the correct amount?

Going on 9 months and six different excuses. This rebate will NEVER be sent. Stay AWAY from ANY and EVERY product this sham sells. Read the reviews. Minus 9 stars!

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Your rebate claim was approved on 3/15/2023. It takes 6- 8 weeks for processing your Rebate card once it is approved. You will receive an email when your rebate has been mailed.

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Under the serpentine drive belt category, they thought it's convenient to add timing belts. Well I order the timing belt and tried canceling within an hour. They said they couldn't per policy of 45 min. Amazon doesn't list timing belts under serpentine drive belts. Is it really that hard to change this? And within an hour, I'm sure the had it on the truck ready to go lol

This is a review of AAP in general, corporate/company, not for the local stores. Bought a lifetime warranty alternator and two years later it failed to charge, leaving me stranded. An expensive tow home and return to the store showed the alternator was bad on their tester. But..., they no longer have an alternator for my vehicle (older Mercedes diesel) in their system. So..., they refunded me. But the refund went to a card that is no longer valid and it did not go to my new card number (same bank/account, different card number). Repeated calls to corporate and they claim that it can take 3 months to come back to them (in this day of computerized ACH's and such, this is complete bollocks!), then they'll refund me in another way. So I'm out the money for this "lifetime" (made in China rebuild, so "lifetime" just means the lifetime of the crappy rebuild) AND have to fork out ANOTHER $200 for one from Napa. The manager at my bank wrote a letter that they've checked my account and it has had no transfers, returns, etc., in the amount that Advance claims they refunded. Advance corporate doesn't care, they're just glad that they got my money and will never refund me. I've shifted to buying my own and parts for customers vehicles from other sources now.