Advance Auto PartsReviews 107

It is 2022 and Advanced doesn't give you the option to cancel online. You have to call and be greeted with poor customer service where they just tell you that you missed your 45 minute window to cancel. Well okay, I wouldn't have missed that if your call center was 24 hrs? Seems like if that's the policy it should be.

Bottom line is that Advanced has a shady system in place for their own benefit. They lost a customer today for life now that they reared their ugly head.

After trying to return a exhaust elbow I was declined the return. It was never used and has a 1yr warranty. 2 weeks after purchase I realized it wasn't needed. I was instructed to call TRE a company who handled there disputes. Could not understand this person and after many phone calls never reached a conclusion. I WILL NEVER SHOP AT ADVANCED AUTO PARTS AGAIN!

False life warranty without receipt. They have my phone number. Poor client service. I dont buy again. Ponce PR

I've been in the store a few times and I always feel welcomed. Everyone is so nice! Oscar has helped Me a couple of times recently, and he is so helpful and knowledgeable! This is a place where the employees make you feel comfortable.

Looked up price for car battery online for $159 and went to store (Monroe, NY) and was told $169. I showed the counter person the on-line price and was told I could pay for the battery on-line but if I purchase in-store, it's $169.
Left and went down the street to Auto Zone, $159 done deal.

I visit the Gravois location daily and the team there is awesome mainly there manager Greg he helps his team out in a great way to get the job done. He multi tasks between customers giving the best customer service. I will forever shop there. I love the new crew and management. He even installed my battery in freezing cold snow. They are the best.

Great Experience Was traveling to a Pensacola had battery failure.Stop in to the Advance The lady was very friendly she help us to get back on the road in s timely manner and wished us safe travels. Best experience I had in a long time.

I will never go here again it's a dude name big k I mean he is so lazy he tryed not to help me at all when he did he still couldn't help then he express to me look I'm not doing all that I have two job now what do that have to do with me I'm spending money and u don't care but I will never spend another dollar here auto zone I go he also looked very messy bad look and I only gave 1 star cause the other guy that was at work did jump in and helped

I ordered a several parts online. Placed the order and arrived at the Mooresmille location within 30 minutes. They had already had the order ready and waiting for my arrival. I had forgotten that I needed some extra parts that needed to go with the part that I had just ordered online. Mike was the employee who helped me and went above and beyond to make sure that I understood how the parts worked and what problems that I might run into when installing it. It makes difference when they have the experience and knowledge can give you tips on how to avoid potential problems. Thanks again

I recently purchased a bearable timing solenoid in Lenoir North Carolina I paid $85 for this part that was supposed to fit my 2006 Hyundai Elantra the part wouldn't even fit it wasn't even made to same when I tried to get them to correct it they wanted me to pay them again they wouldn't refund my money they said it was against store policy because it's an electrical part so I left the store frustrated and I told the manager I will never buy another part from advance Auto parts and I will tell all of my friends about it so in the end after getting me the wrong part and charging me $85 for it they they never gained anything because in the end they won't get any more money from me for their parts or any of my friends or anyone I choose to tell about this this is a bad way to conduct the business the manager over the store in Lenoir North Carolina should be fired

Rude employee. Terrible service. Awful. Will call corporate to complain. Was at east Ridge road location in Irondequoit and will never set foot in that disgusting store again.

I went into Advanced Auto parts yesterday 11/9 for a Camshaft. The Camshaft was defected so I took it back. The cashier refused to give me a refund and said come in tomorrow morning and speak with my Manager. I went in this morning and was told the manager was off. There was another cashier there who seen me in there yesterday right away he said I can't do anything to help you call Corporate. I called Corporate spoke to a really nice girl named April. She stated they could have did a defected return and given you another one. She said I will contact the Manager and see if he is willing to do a refund he said no, therefore I'm out of 57.16 I bought another one from O'reillys. I will never spend another dime in Advanced Auto and let everyone know that they don't give a damn about their customers as long as they have your money they could careless.

I bought an alternator at Advance Auto on Virginia Ave., Hagerstown, Maryland on Nov. 24,2019 which they claim has a lifetime warranty. Monday the alternator froze up causing the drive belt to break which in turn damaged the tensioner pulley. I went to Advance Auto and asked the manager (Kirk) about getting them to replace the damaged parts due to their faulty alternator but had little success. The manager replaced the alternator but refused to replace the other parts but did give me a 20 percent discount.
I went home, installed the parts, and once I had it running, realized it damaged something else, the radiator was busted and leaking so now I had to replace it. Back to Advance to see if they would give me some kind of a discount since their alternator caused all this damage. Speaking with the manager (Kirk) was a total waste of time. He was very rude and ignorant. When I asked him about giving me a discount on the radiator, he laughed in my face and told me he would not give me a discount. He claimed that the alternator which had a lifetime warranty was a remanufactured part so what did I expect. In other words, apparently they sell parts that are never intended to last. He was totally rude and humiliated me in front of other customers so I told him I will never buy from Advance again. Went to another parts store and told their manager about what had happened and to my surprise, he gave me a fifty dollar discount on a new radiator. From now on I will take my business to him.

Ordered and oil filter same day delivery cause I wanted it same day. Guess what didn't get it. Next day called in and they said it's getting delivered that day. Guess what didn't get it so I called again and the lady said I got 2 options either cancel the oder or come pick it which was 38 miles. I'm confused why they call it Free same-day home delivery if they can't do it. Don't make any sense to me.

You can order online and pick-up in store within 30 minutes. You can also order and have parts delivered. As long as you are signed up for an account you receive all sorts of discounts. They could package some of their items a little better than they do. But their packages always show up on time and are undamaged. If you have a return you can just drop it off at a local store and get your refund. I have yet to experience shipping an item back for a refund.

I like this site because they lay everything out very easily. I found the part and price very quick. Shipping was good and the product was as described.