Sheplers

Made an order for 2 pairs of boots to be sent to Australia. The website seemed easy to use and trustworthy but, I was tricked. I got the confirmation straight away and notice that a shipping label had been created with DHL but 2 weeks later they have not been shipped. I have tried to ring but the numbers provided on the website actually does not work and noone replies to email. I just have to face the fact that this money is gone :( I will be more careful next time and google companies for reviews. I hope this review helps someone.

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Wendy Burns
0 reviews
US
Rated 1 out of 5 stars
I ordered for the very first time from…
I ordered for the very first t8me from Sheplars/boot barn I've never heard of this company but I ordered a pair of shoes for a family member for Christmas i recieved my item not really inspecting it before wrapping for Christmas I took out about a week b3fore to wrap it in opened the very large box that had a 6.5 shoe in it for a women and to my surprise the "clearance" on the shoe was pretty much a difference of about 30-35$ of what I paid online for the item so it was discounted in the store but not online ok to me whatever it is what it is but what bothered me was these shoes were clearly worn the soles on the bottom were worn and dirty and the inside clearly worn because it had lint in it from a pair of socks I called the company to complain and 1. After speaking to a representative for my complaint of a worn pair of shoes I asked to speak to a manager and the manager would not speak to me he/ she refused they wouldn't send a new pair out either unless they hey the old ones in return and refused to exchange the pair of shoes for the price that was on them and not give me the difference in money back I WILL NEVER BUY FROM THIS COMPANY AGAIN AND REFUSE TO ORDER ANYTHING

Date of experience: December 21,2024

I ordered a Men's work mans Belt.
The package felt odd in feeling not like a belt, as UPS was driving away.
I opened the package and it was a Woman's lite blue sweater (Size 8/M).
I called Sheplers customer service and the employee said they would send me a free return shipping label.
Then I was to take it to a UPS drop off location, which is not convenient for me, as I live in a rural area.
Then when Sheplers had recieved their mistaken order, would they then send me my actual order. (maybe - 2nd time is charm).
I instead opted to get a refund, which will not be credited back to my card, until they recieve their sweater.
I asked the customer service rep if this happens very often, she said "unfortunately these days it does".
Good luck...

I should've read reviews before ordering! From day one its been problems with my order and tryna return it. This fraudulent company only wants your money they DO NOT care about the product the customer or their concerns...(WARNING) DO NOT SHOP HERE!

Sheplers just informed me my order is canceled,I ordered it on Dec 4.
Thanks great service...NOT!

I ordered a pair of boots online. I got a confirmation when they received the order, I paid through PayPal, I heard nothing for a month. I called customer service after having my emails ignored, when I gave the order number, she put me on hold, I was disconnected and couldn't get through again. An hour later, I received an email telling me that because they couldn't verify my information, my order had been cancelled. Quite a coincidence that on the day I inquired about not receiving my order, they suddenly realized my information wasn't verifiable. So I called again, this time the woman I spoke to was very rude. She spoke over me, did not let me finish a sentence and told me the reason my order was cancelled was that they'd called my financial institution and they wouldn't verify my info. I managed to finally tell her I paid through PayPal, not a bank. She paused, and said that it's the bank they deal with. So I asked her to explain that to me, since she wouldn't have any bank information for me, it was PayPal. She began to speak loudly and changed her story, telling me that my "zip code" wasn't verified. I told her I'm in Canada, so it's a postal code, which includes letters and numbers, I have the confirmation email from them with my postal code written correctly, so that couldn't possibly be the problem. So, we went back to the story about my financial institution being the culprit. So I asked her if they'd spent the last month contacting a Canadian bank about me, but then today, when I called them, just decided to cancel my order? At this point she became belligerent, I asked for a supervisor, she put me on hold, and that's where I remained for 45 minutes. I carried on with my day, my phone at hand…, no one ever came on the line. After writing this, I will call them again, just to push back.
They took the order…, they just didn't bother to process it.
When I called, they realized that hadn't bothered with it, so simply cancelled it. It's a hell of a way to do business.
I'd suggest strongly, that you purchase elsewhere. It's a shady, dishonest company to say the least.
P. Sawyer
Toronto, Ontario Canada.

I can see why this company has a 1.4 out o 5 rating. I made an order on the website, I live in Canada so it is an international order. The order went through and just hours later I received an email saying they had cancelled it. I emailed back asking why, I was given 3 vague reasons. The last of which was that my credit card info did not mach the billing info. I went and removed the info, retyped the exact credit card number from my card in to their site. It went through and later I received an email saying that it was cancelled. I phoned in and spoke to someone that may or may not had a pulse, he was less than helpful and told me I needed to call my credit card company to get their fax number so they can send in a paper to have the charges released on my credit card... I spoke to the 'Team Lead' who never once apologized or showed concern that perhaps the issue is with Global E, the site they use for international orders, she was rude and ignorant. I did call my credit card company, they said they don't understand what the issue could of been, the card is fine. Shepler, the original ignorant customer service ( I use that term generously) called me to 'follow up' he didn't even identify himself, in a monotone voice just said the same ignorant comments. I can honestly see why Americans think Canadians are so nice, if this is the type of individuals you all need to deal with. As a business owner myself and manager of many staff, I can say the level of negligence and rudeness in which that was handled was amazing. I have sent emails to all of our western themed businesses about this and they agree and are changing companies they purchase from. Get it together Shepler's, if you want to be $#*!s you shouldn't be dealing in the front lines. The level of frustration here was unnecessary.

I see I am not the only one with a bad experience with returns. Return process was horrible, I will never shop with them again just for this reason.

Hello,
This was my first time ordering from Sheplers.com.
I've read some pretty negative reviews about you! That scares me...
I don't know if you ever read reviews about your company?
First order of 152 EUR
Question: 1) Why did you only ship 2 items in 1 package?

Question: 2) Why did you make a second expedition? Why not ship all 3 items at the same time? But why?
In the customer area on the website
They got the shipping address wrong!
An address in Israel!
Sorry but I live in France!
May I expect an answer from you? Please.
I hope

I have purchased my Justin boots from Sheplers in the past and i was lucky they fit. I loved them. Purchased a pair of Ariat jeans, lucky they fit, and loved them!
Purchased a pair of shorts, same size as all of my other jeans, and the jeans from Sheplers... they did not fit. I am a Canadian customer, and on this web page https://www.sheplers.com/customer-service-returns-exchanges.html it does NOT clearly state that if you are an international customer, and Shelpers runs out of stock, and you simply wanted to exchange your product... you have to pay to ship them back and they treat it as a return.
As far as I am concerned, I liked the shorts, I wanted to exchange them, and Sheplers ran out. The Customer should NOT be penalized for that and have to pay shipping back, which equates to more $$ than the cost of the shorts to begin with.
Terrible.

They need to update their web page, and include this scenario so that Canadians can have a clear picture on what they are dealing with if they get something that does not fit.
Even the response they sent me reads like the exchange policy does not apply AT ALL for Canadians... whether products are in stock or not...

"Thank you for contacting Sheplers. Regrettably we are unable to set up any type of an exchange for international orders. You have a 60-day window from the shipping date to return your purchase. "

Very disappointed. I love their clothing selection.

I was very interested in purchasing cowgirl boots for my wedding. I had some questions before making my online purchase so I sent an email to the customer service email which states "We aim to respond within 24 hours." Well, that email was sent on May 18. I also followed up on May 23 and still no response.

Ordered a $228 leather vest for my wedding and there was delay after delay and just today on May 24th, I get an email saying the order was cancelled b/c they don't have it. I NEVER write bad reviews. This company is horrible. Will never buy from them ever again. A shame b/c I'm heavy spender too.

Bought a hat from them. Hat was shipped inside a box with little packing paper. No hat box or any kind of protection. Hat was smashed by UPS. Not messing with hassel of returning it since it has to be dropped off at a UPS location which us an hour from where I live. DO NOT BUY FROM THEM!

Literally charged my card 5 times for 1 purchase, have to shut off my card as it continued to try charging my card but ny card declined.

My wife ordered a pair of Dingo boots. They came quickly but not in a Dingo's box and the soles and heels were scuffed a little. I started the return and found that they want to charge a $10 "Handling Fee" for us to return used goods! Fortunately, my wife says it's not bad enough to lose $10 on, but we will NEVER buy from these scumbags again!

I broke my ankle this summer and can no longer wear my beloved high heels for a while. Love short western style boots so was shopping for a deal on Black Friday as I am a single mother of two sons with autism and a fulltime autism preschool teacher who spends a lot of money on her sons' and students' needs but not her own wants. So was super joyous to find the pair of my dreams at Shepler's at a great deal. Waited, every day checking my porch to see a box from Shepler's on it. Went back to their site to see if there was tracking on my order. My order was cancelled, without giving me notice, without explanation. Not my credit card! I have 838 credit score and zero debt, with 18,000.00 available on my card. I shop a lot online and never have I been treated so crassly. Then I looked. They still had my boots available in my size and color. At a higher price of course! Sent details to the Better Business Bureau and got my boots, NOT at Sheplers. WILL NEVER SHOP AT THIS SH*TTY BUSINESS.

I ordered boots 3 weeks ago and made many calls to customer service. In stock, in our warehouse. Will ship tomorrow…. Yeah right… today got an email they canceled my order. WTF. DON'T buy from them. Not happy with the way they handled this!

Ordered and paid for a pair of boots that were never shipped; filed for a refund that was never received; follow up by their Customer Service, still no refund. So, no boots, no money. Worst online buying experience with this company. Run the other way.