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So I was online boot shopping and I saw on google an ad that said "sheplers sale plus 20% off". Now I have a pretty decent boot collection so I know prices on some boots and I noticed a pair of corrals that they had on "sale" for 278.00 showing the original price being 408.00. I knew for sure that it was incorrect. I even looked up the same boot on other websites and they all had the same boot listed from prices ranging from 254.00 to 279.00. I then investigated more of the boots that they have listed on "sale" like a pair of old west corona boots. Now old west is a known cheap brand of boots. They had it listed as the original price being 72.00 and the "sale price" being 48.74. Looking online found the same pair of boots on all other sites 48.00. So long story short if you came to the site looking for a deal you are NOT getting one. Stay away from sheplers.com.
All of the boots run small. What they call a width M (medium) is a B on the box (narrow). What they call a width W (wide) is a C on the box. Maybe they should list the correct width's on there website. This way people would not fooled it believing that when they order a wide width, it actually is a wide width.
Wish I could give it a 0/5. Was not impressed with this company at all. I ordered a Carhartt jacket for my pup, went by their sizing chart and recommendations and THREE MONTHS LATER when it wasn't even cold enough for him to wear it anymore, it didn't fit! I understand not all dogs are cookie cutter, but to have your sizing charts off by entire sizes is ridiculous. It got put on back order 3 times before finally receiving it. They also charge a restock fee even if you're exchanging it. I put in my return as an exchange for the smaller size and decided to give them another shot... it's been almost a year since the initial order and I have nothing. They never sent the exchange! The only positive thing about this experience was that they didn't charge me for the second coat. And now they spam my e-mail a million times a day. DO NOT PURCHASE FROM HERE. Their customer service is non-existent and you'll wait months-a year for your products. Will NOT be back.
Please international buyers, stay the f*** away from them.
I asked them if they would ship a product to my country and they said of course.
So I wrote three days with them, send all my details etc. and had to discuss with them.
Then just when they were finally ready to finalize my order, they told me that this item does not even ship to my country. So I wasted hours for nothing. What a joke!
Sheplers is a terrible company with awful customer service! Do not buy from them! They refused to accept my return, and so I am just out $300 and just kept giving me bull$#*! about policy. If I could give them -5 stars I absolutely would.
When I was reading some of these reviews I was a little nervous about my purchase. But I gave it a try and I am glad I did. I ordered 2 pairs of boots and love them. One of the pairs is a little darker than I thought but for the price I wouldnt return them and go through all that I will just order another pair. And come on people who complained about delivery around the holidays, give the company a break they were busy. I would definitely buy again shipping was super fast.
In dot points. They had communication with me if you asked the right questions with the appropriate tone. The website does not indicate whether they have the item in stock or not, it is a bait and they will most like backorder popular items with "2 stock left". Good prices for most country conversions BUT, I would recommend ONLY buying from this site if you live in America cos international shipping is a $#*!.
According to customer service I failed to see the website has a restocking fee of 10.00 for returns. Absolutely ridiculous Ill never purchase from them again. Customer service was not friendly at all.
Great prices-great products but shipping is SLOW! Placed an order June 17th and customer service told me that product is being made in Texas and may take till August! Same product at boot barn - pay a little more but they are shipped withing 2 days! Not sure I will order again -
I was a bit skeptical when I ordered the Texas Longhorns because I didn't know anyone that had ordered them. However; I've done business with SHEPLERS since I was a Kid and I'm now OLD and I've never had a negative experience with SHEPLERS through all these 50 years, or more. I always shopped there when I lived in Dallas.
The information about them said they would be 48" to 60" long and mine are exactly 60". The Mounting is absolutely EXCELLENTLY done and the Suede and Leather and Rope couldn't be any better and Authentically Old West; and the Longhorns are just unbelievably Magnificent! They are in perfect condition and I'm so proud that I bought them for the price that was just surprisingly low and affordable.
I put these in my Old West Room and I'm ordering another set for our covered Front Porch!
I would recommend these "Longhorns" to anyone; especially in Texas! Texans are very proud!
No service at all. Just interrupted me every time I tried to speak. Will never shop here again. Wish there was a zero rating. I went with Sheplers over a less expensive site. They simply dont care to assist at all and come across annoyed when you call
Delivered my order to wrong address. Now they want me to track down my refund from UPS. RIP OFF IRRESPONSIBLE COMPANY. Passing the buck so they don't have to do the follow up. SHAME ON SHEPLERS, hope consumers pick another western wear company. There's plenty out there.
Only received part of the order, no explanation despite numerous attempts to contact them via their contact website I heard nothing. I shall never order from them again.
Myself will not be ordering from this company again. I placed my order on April 8th and received my order on May 2nd. Way to slow of a process for me. The product is exactly what I ordered but boy did it ever take a long time to receive. Not again.
I Placed an order a little over a week ago. From placing the order by telephone to the fantastic tracking information, I find the service to be exceptional! The boots I ordered where Tony Lama 3R cowboy, work boots. Received exactly what I ordered in a timely fashon. Well done Sheplers, will definately be a repeat customer.
Vern P Quebec Canada
Takes them 2 days to even ship it, then once its "shipped" you wll wait 3 weeks for receipt of your in stock items. SHEPLERS USES DHL TO SAVE $$ AND DHL HOLDS PRODUCTS FOR A MONTH BEFORE SHIPPING... NEVER AGAIN WILL I BU ANYTHING FROM SHEPLERS
I am very dissatisfied with Sheplers, I think my original order was lost. After a couple of weI brought it to their attention my order was rec'd within days. The sizing was incorrect. I contacted customer service via text messaging several times wanting to return for a credit. Never rec'd a response. I attempted to get a return label the response was there was no such order number when I was looking at in my hand. I sent more emails, no response. I still have clothes that I cannot wear, Thank you Sheplers, never again
Bought my husband Chippewa work boots that cost $200+ and the leather tore after 90 days. Returned the boots and their return dept. said it was from normal wear and tear! Never had this problem when ordering boots from Cabelas and he wore them daily outside in all kinds of weather for YEARS! Customer Service is a JOKE. I was told "there's nothing they can do about it". Well I can. Spread the word far and wide!
PLACED ORDER 2 WEEKS AGO WITH A PROMISE DELIVERY DATE. NEVER RECEIVED A CONFIRMATION ON THE ORDER, CALLED THE REP WAS RUDE AND UNPROFESSIONAL. SHE OVER TALKED ME ONLY TO TELL ME MY ORDER WASN'T GOING TO SHIPPED OUT FOR ANOTHER 2 WEEKS. THIS IS UNACCEPTABLE THEY WERE NOT WILLING TO HONOR THE DATE AS WAS TOLD TO ME. TOLD ME THEY HAD NO CONTROL OVER THE WAREHOUSE WHICH MY ORDER WAS BEING SHIPPED FROM. YOU SHOULD NOT HAVE ADVERTISE ANY PRODUCTS THAT YOU DON'T HAVE IN YOUR OWN WAREHOUSE. THIS PLACE IS TRASH I WOULD HOPE THAT NOBODY ORDER FROM THEM UNLESS YOU HAVE MONEY TO THROW AWAY OR TIME TO WASTE.
Ordered and received pair of justin work boots advertised as waterproof and after several days of wet feet i emailed $#*!lers no response few days later i called explained situation out on hold and then hung up on emailed again no response i imagine they will be out of business soon with that kind of operation SHOP ELSEWHERE!
