Sheplers

Ordered in November 2017. They came for Christmas. When my son tried the boots on, they were a different size than what the box said. Mailed them back and marked exchange. Waited a month, still no boots. I called, they said I had been refunded. So, I reordered the boots, even though they cost 40 dollars more. It is February 14th, I just called and they said they could be shipped out on the 26th but they are not sure. They did take off the $40 price difference. I will never, ever, ever order from them again. My son's feet will probably be a different size by the time they come.

I ordered boots for Christmas that ended up being half a size too small. The beginning of the return process went fine. I received my label and shipped the boots off. Minus the fact it took forever for the boots to arrive back, it went smoothly. Then, I received an email saying that the size I needed was on backorder and would be shipped on Jan 27th. I emailed back on Jan 18th asking if the 27th was still the shipping date. I was out of town and wanted to make sure I had someone run by my house and grab them off of the porch. A customer service rep replied and said they 27th was correct. After a few weeks, still being out of town, I emailed to see if the boots had shipped. They responded back and said they were showing the boots delivered on the 19th. Literally the day after I asked if they'd ship on the 27th. Hold on, because it gets better. I paid $284.98 for these boots on Dec 9th. They refunded $274.98 to my account on Jan 21st... two days after the new pair delivered. Then, on Feb 10th, they took $273.43 back out of my account. DO NOT TRUST THIS COMPANY. They have no rhyme or reason to what they're doing with my banking information.

I placed an order on January 13,2017 for a pair of boots and the total was $107.50. I received the order total confirmation shortly after i placed it via email. The next day I received 2 emails stating my order had been placed. Now the totals have changed which now includes tax? If this is not FRAUD I do not know what is. I explained I understand if you have a box store in the state you charge tax but when I confirmed my order the amount did not include tax. I immediately called customer service to question about the 2 orders for the same thing. Note now they have charged my card for both trans actions. One for the product and another charge for the tax? They said "well we will try to stop the shipment of one of the shipments". I said great now I want my account credited back. Was told "They would note this in the system". On January 17 I receive another 2 emails stating my items have shipped? ITEMS not ITEM. 4 days have passed since I placed the order. I called back immediately and they said well I could just return one of them once I received it. So 4 days and they cant stop a shipment. I have been a distribution manger for over 25 yrs. I would have fired each involved on the spot because they cant get this stopped. I told the agent fine, but I want my account credited back immediately and was told they couldn't until I return the item. Its now February 1 and I still have not gotten my account credited back and they have the item I sent back. RUN RUN RUN!

I placed an order on November 26,2017. I got a confirmation of the order stating I would receive an order number in 30 minutes. I got that and only one of the two things I ordered was shown. I tried to call- busy. I called repeatedly- no answer... for days. I tried to email. You have to fill out an email form on their website and then click 'submit.' Nothing happens. I FINALLY got an email on Dec 14 stating the hat I ordered was backordered. I tried again to call to see what was happening with the vest I ordered. This time I was put on hold- for 29 minutes! Then an automated message comes on stating that I am to leave my number for a call back within the next 4 hours. That of course NEVER HAPPENED. I tried emailing at least a dozen times- their email form DOESN"T WORK. I got another email on December 22 saying they were sorry for my delayed order (hat only) and offered me 10% off to place another order. ARE THEY JOKING? There is no way to contact this company. No email address and only the one number that leads to nothing. I would have liked to have canceled the order, but never reached them. I finally got the hat yesterday, January 24,2018! TWO MONTHS after I ordered. Never saw the vest that was one of my son's main gifts. What a horrible company.

One December 29,2017 I placed an order for three items. Jan 3rd I received one item. On January 9th I was to receive the other two items according to the email Sheplers sent me. Well I received one package with only one item. I called Sheplers the next day to inquire about the missing item from the package. They told me they will track the missing item and send it to me. I received a 3rd package yesterday, Jan 16th. The order I received is wrong. Sheplers resent an item I already received. All this and I paid for the 3-5 days shipping so I can have an outfit for a cruise I was going on Jan 12th. Sad... who is managing?

I ordered a pair of boots, and paid for expedited shipping. When I hadn't received a shipping confirmation a few days later, I called customer service and was told the boots were coming from the manufacturer and would still not be mailed out for 5 days, so, I asked if I could cancel the order altogether, she said yes. I confirmed with her again, that my credit card would not be charged and the order was cancelled, again, she said yes. Imagine my surprise when a few days later (so they must have already shipped when I'd spoken to her), my boots arrive! I checked my credit card and sure enough, it had been charged. I called customer service infuriated... was told that no notes were on my account saying to cancel the order. Ugh. So, this lady said she'd send it to her supervisor and the refund would be expedited immediately, before receiving the boots back in the mail AND she said she'd email me a return label and packing slip to return them. Three days later, no refund on my card and no packing slip to return the boots. I call AGAIN... the gentleman told me it sometimes takes a week for the refund to show. (then why was I told it would show immediately). Anyway, go to return my boots and click on the email that was sent to me, printed out the shipping label but now, no packing slip! I have to call AGAIN... and this time was told, a new email would be sent to me w/a packing slip "within the next 2 days"?!?!?! It's just a nightmare. I will NEVER EVER order from Sheplers online again. I order online for everything and have never had such a horrible experience. Stay away! Go to a local store if you must buy their products.

I ordered a belt buckle on December 25,2017, and after many unanswered calls to customer service and many emails as well, the belt buckle arrived yesterday 01/15/2018!
The buckle is smaller than what they show in the pic, and they didn't engrave what I told them to engrave! $58 dollars for a piece of crap, good for nothing! I'm very disappointed with Sheplers!
Don't waste your time and money with those guys at Sheplers!
KEEP AWAY FROM SHEPLERS AT ALL COSTS!

Would get any kind of customer service. Strike #1 Waited on hold 20 minutes + until gave up. (I did that twice) Strike #2 Would not answer emails through their website until 3 weeks into the waiting, only then just simply say "It's on backorder" no estimation of arrival. And Strike #3 I ordered the Carhartt Coat on December the SEVENTH. And as of today (1/9/2018), no word from the company. I called a regular Wichita store and the MANAGER transferred me to corporate CSR and I said Cancel the order, I want to use the coated before the weather change in late May. I ordered it online I'll have it by Monday.

I ordered three items, two pairs of boots and a leather jacket. All three items had shortcomings. One boot shaft was shorter than the other, one toe shape was slightly different than the other, and the jacket size medium appears to be a large. I made three calls to initiate an exchange, each call I was told something different, but finally it came down to the following, as a Canadian customer I would be on the hook for all the shipping back and forth plus would have to pay duty twice. For the jacket alone an exchange would add an extra $150 to a $275 purchase. If I ask for a refund ditto. I suspect Shepler buys wholesale rejects or faulty stock in order to sell competitively. I learned my lesson and will spend my on line dollar from now on at Amazon. My experience with them is quick service, decent products, rapid shipping, no double duties, easy no cost returns and refunds.

VERY VERY VERY BAD BAD SERVICE... YOU GUYS TOOK MY STUFF NOVERMBER 10 /2017 NOW TODAY IT IS JANUARY 04/2018... I DIDN'T GET MY STUFF... NOBODY RESPONDING TO PHONE CALLS OR EMAILS... WHAT KIND OF BUSINESS YOU GUYS ARE DOING...! I DON'T WANT TO GIVE EVEN ONE START TOO... WITHOUT SELECTING I CAN NOT POST THE REVIEW THAT IS WHY I CHOSE 1 STAR... THEY DON'T DESERVE EVEN A STAR...

Like others, 1 star because 0 is not an option. Package delivery was promptly before Christmas, but it was the incorrect item. I called the customer service number twice and waited over 30 minutes each time and no one ever picked up. From a tip from another reviewer, I called the central office at *******838 and selected 2 for the order line. Surprise! Someone answered within 30 seconds. They insisted that I'd have to pay the $10 shipping charge even though they sent me the wrong item. This was after they implied that I couldn't get a refund, but then backtracked. I told them that I refuse to pay for their mistake. They sent a shipping label. We'll see how this plays out.