Sheplers

I ordered a pair of boots that were on sale with a promo code and got a order receipt that said I would get a confirmation email. I never received a confirmation email and when I called a week later to ask where my order was I was told that there was no record of an order from me or my credit card number yet there was a hold on my credit card for the amount on the receipt. I was told there was nothing they could do about it and I would have to take it up with the bank and then I could order new boots. No thanks. Worst online shopping experience Ive ever had and all they had to say was sorry.

Please order a year in advance if you want your boots on time. I ordered the boots in composite toe by accident. I called within hours after placing the order to change it and that was fine. It took 3 weeks to get them and then a day before I got them, I got an email saying that they couldn't stop the shipment to change the order. I then had to pay $30 to return the 2 separate orders for the boots that I needed. I had to exchange them to avoid a restocking fee on top of the $30 to return them. I hope I get the boots in a timely manner. My husband is wearing his tennis shoes to work awaiting the boots.

Well I will never buy from this site again thats a fact I buy a pair of boots for my girlfriend for her birthday not only did they come late they also were wrong style and color and 40 dollars cheaper then the ones I buy
So I return them the same day and they said they would two day mail out the right ones. Well Im still waiting 3 weeks later and I saw where they try to double bill me for boots I already pay for $#*! this $#*!ty company

I ordered boots from this website for work a week ago. Two days later I received an email stating that the boots were on "back order," but the email stated they would ship the same day I received the email. GREAT, right?! Nope. Called the customer service line for some clarification and the woman told me the email was in fact correct and I should receive tracking information that day. NOPE. That was last week... 5 days later, still no tracking information. Where are my boots?!

I am cancelling my order today. I should have read reviews on this site prior to order. Seems others have shared similar experiences. It is like my dad used to say, "You can't polish a turd." Shepler's, you are a turd.

Worst online shoping experience I've ever had boots arrived a week after Christmas one of three missing. The invoice said it was there and it was not. I called customer service twice each time being promised a call back which never came. Finally got a refund. Went somewhere else and bought a pair of boots. My three nephews got there Christmas on New Year's Eve, only because I gave up on sheplers. I will never do business with them again.

Website is misleading. Ordered two items, one shipped and one didn't. Wasn't notified by Sheplers as to why the other item didn't ship until I contacted them. Got email stating it was backorderd but checked website and it said it was in stock. Called Sheplers customer service to find out what was going on and asked why I was told it is now backorderd but says in stock online. I was now told it wasn't backorderd but being shipped directly from manufacturer, Justin. Sheplers customer service staff was very rude, not interested in anything I had to say, and had a serious attitude! I asked to talk with a manager. Of course none were available. No information was given on the website when I placed my order that those boots would be shipped from somewhere different than Sheplers. They say items in stock will ship in 24-48 hrs but I'm still waiting after five days. I've purchased directly from the store in the past but based on this experience I will not purchase from them again. Horrible customer service and misleading information online.

I bought a pair of boots from this website a year ago. I got the bank statement confirming my purchase had gone through, and I received the boots without any problems. And then yesterday (one year after purchasing the boots) it showed that Sheplers had debited my account for the same boots twice!?! I have spent the last two days on the phone with customer service and no one will help me or even hear me out! This company literally stole money out of my bank account and now I'm out $200. How can this company steal from me and get away with it scott free? This isn't right. I wish I knew what to do in this situation.