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I had ordered a pair of boots for a concert my friends and I were going to. I needed two day shipping, so I paid the extra $27 for shipping. By Friday (3 days later) the boots had not arrived yet and I had not received an email about it or anything. I called customer service and the lady told me the item I wanted was out of stock currently. Why wasn't I told that when I placed the order?
After that I decided I would cancel my order, I didn't need the boots after this weekend. I told the lady to cancel it. She said she did.
A week later, boots arrived at my house. I was confused, so I checked my bank account and sure enough they had taken money out for this order.
I called again and explained the situation.
The sent me a return label and I returned them. I called them again because when they charged my account, it over drew it and I got hit with an overdraft fee. I feel they should be responsible for paying that, so they told me what to do to resolve that. I called one last time to make sure I was getting refunded the whole price, not just the price of the boots. Sure enough, I'm only getting refunded the boot price. Why should I pay the shipping on the item when I cancelled the order to begin with?
This is the company's fault, the employees fault, not mine.
I will NEVER EVER do business with them again.
My husband loves Sheplers shirts but this time, what the heck happened. The order went in as two orders at the same time, same date, but sheplers split the order, crossed out on the invoice where you could no tell what the heck happened, and in the end after one complaint and going on the second phone call the package received was short, all shirts were jammed in together and the plastic was completely messed. I called the second time and of course they acted like it was my fault that I did not get the best shipping or the right tracking. You know what were 70 years old and we just wanted our shirts. They had the money. What has happened to customer service. Awful.
Do not trust the Sheplers shopping cart. Three times in a row my purchase has failed and cash in my bank account is frozen due to false "pending authorizations". I could be using this money to buy stuff from another store. SHAME ON YOU SHEPLERS.
They sold me boots that were discontinued, they didn't have them on the first place and it took me a month and several calls to find this out.
Horrible, I ordered some boots, they took out the money said the boots were in route, 8 days later they try to take more money out. I called canceled the order, they refunded the money, they sent the boots anyway, I sent them back, then yesterday, they took the money out again, they act like they can just access my account whenever they want, horrible, horrible, horrible
I have written a terrible review both to this site and to Shepler's customer service dept. Since then, they have done their best to correct the issues I had and so far, so good. We shall see what happens if I need to return something...
I orderd a simple duster coat I waited over a week still it didn't come I called they said that the order had been backed up and it already had shipped waited again but still no coat called again my order was still backed and I decided enough was enough I decided to cancel dont deal with this company because they have people who have no idea what there doing
I returned a pair of boots to them and it seriously took two months for me to reicieve my money back! If I would not have kept calling I would have never received it. The tracking number shows they received them on 2/5 and my money wasn't returned back to me until 3/24! And they charged me for shipping after promising it would be free. I just called about the ten dollar shipping cost and I'm sure it will probably take another two months to get a refund! I could seriously care less about ten dollars but it's about the principal of the fact! I am 100% sure if I wasn't constantly checking my bank account I would have never seen my 700$ again. They will never get another dollar from me! And to top it off not one person tried to make it right!
The online/phone order personal in the gift card department is not reliable! And the customer service department sucks! I placed my order over the phone with a woman in the gift card dept, was never emailed an order conformation (still haven't received one) and found out that the order wasn't even entered in there system correctly after waiting 7 days for a conformation! It took 3 months for my order to ship, after being told the boots were back ordered for 4 more weeks after calling customer service 3 times (I was told this 3 different times), no-one contacted me to let me know they were back ordered! And after waiting weeks to hear about my order, I sent numerous emails and phones calls to figure out why I was getting charged almost 4 times original amount quoted to me; this amount showed up in my bank account and was only taken off after I called about. I tried several times to cancel my order, but these attempts were ignored and in the end they shipped the product after it was canceled.
I ordered a pair of equestrian boots because Sheplers had the best price I could find. Not many options here in Canada. My order never showed up under my account; an employee advised me that their order tracking is not working on their webpage, so I was definitely skeptical at that point.
I got a shipping notification about two weeks later. Tracked the order, and it was already in my city. UPS charged me $20, which really isn't bad for UPS. I was expecting to pay $100 going by my history with this company but maybe the shipping method helps to avoid outrageous brokerage? Not sure.
Anyway, the boots fit and I got them at a price I couldn't get here in Canada. So, I am satisfied with my experience shopping here. I'm sorry to see others haven't had the same experience. I put another order through, so we'll see how that goes...
Oops i did it again... a few years ago i stopped ordering from sheplers, but i forgot why, now i remember why. I placed an order on the 9th, i called customer services today 02-13 because the money was already taken out of my checking account, but the merchandise still not shipped yet, no apologies or nothing, same BS from Sheplers again and I won't be making this mistake again.
I ordered a pair of boots yesterday. All of a sudden the bank takes out $233 for the boots for authorization, then they take out $238 for the boots for authorization. That's $472 for one pair of boots. So I called customer service. They said they'd send a fax to the bank. I fax was never sent to the bank because I called. Your customer service phone reps don't understand why it's authorizing twice with 2 different payments. I called again after the bank told me there was no fax sent. They told me there was nothing they could do. I called again to just cancel the order so I could get the $472 back. He said it was cancelled and I'd get my money back. I tried emailing yesterday, but no response back. The bank contacted me back this morning to tell me another $238 has been taking out. THAT'S $710 NOW! No one can explain to me what is happening! This is a nightmare! I called back this morning to let them know that this is happening and that I have cancelled the order. They said they didn't have any receipt of cancellations and she seemed surprised that I wanted to cancel. They're putting me in a bind financially over one pair of boots and they don't even care.
I ordered a pair of boots on-line in November of 2014 as a birthday gift, here we are 3 months later and still no boots, I call every month and they tell me they are on back order, the estimated date for them to ship changes every time, never an apology, never an attempt to see what they can do to make the situation better, all they say is "Well you can cancel if you want". Customer service does not exist for this company, the only reason I don't cancel is because after all the bad reviews I have read I am afraid they will still charge my credit card and am not wanting to go into another nightmare with this company. It is really sad when a company has built a successful reputation based on their customers that they forget that we are the ones that got them there. I Will definitely NEVER do business with Sheplers again and plan on sharing this experience with as many people as possible.
In order to rate customer service there must first be customer service. Except for computer driven dribble there is nothing from this company.
I ordered based on the info they gave for delivery and they then send an emaijl that says it will be a month later.
You can not even cancel the order because they will not return emails.
I am AMAZED. I spent the week ordering gifts for my fiancé and wedding party; this was the last thing I ordered and the first thing I got! I was really nervous after seeing some bad reviews and being unable to track it at first, but from order to ship date, it was less than a week! Beautiful suede coat for my future hubby; we will definitely be repeat customers!
Thanks Sheplers!
My wife ordered me Ariat boots for Christmas, sent them back Dec 29th for exchange of size. They have not yet even processed the exchange yet and there customer service on the phone SUCKS BAD. I would rather pay more than ever deal w/ this company again.
I, like you, thought "All of these bad reviews are probably just coincidence". Do NOT give these people your business, period. I ordered a pair of boots and it took 14 days to receive my order. Shipping is incredibly slow, and returns take 4 weeks to process. I hope they go out of business. Customer service representatives are rude and act as if you are annoying them.
Buy it on Amazon. Stay away, you have been warned.
If you need to return anything... it will take forever. Don't use the label they provide because that is shipping by slow boat around the world; then takes up to four weeks after they receive it. They are in no hurry to give you your money back... Also, if buying boots, know the pictures on website do not accurately show item. The transaction feels more like loaning them money they do not pay back in a timely manner.
PLEASE READ THIS! I have done business with Sheplers for years, I lived in the Denver Tech center near the store, great store great service. I moved to SC and 2 time I have purchased on line. Nothing I have order has been on time or the correct product. The first time I though it won't happen again, guess what second time worse than first. I order boot for Christmas Dec 3 for my Daughter had a tracking number and everything, it was a lie, Jan 3 got an email saying the boots were back ordered would go out Jan 14, guess what still no word. Purchased a coat, guess what wrong company wrong size. Sent it back got 4 emails they got it called they have no idea what has happened. Their excuse was the call center and the warehouse are not one, I said really and you have no computers to look anything up, they hung up.
I ordered boots and added a pair of jeans to make the total high enough to receive the discount. Received them in a timely manner. Boots and jeans look and fit well. Fair price.
The discount is a little confusing - they show the discounted price on the site and in your cart, but your order total has to reach a minimum amount to actually get the discounted price.
The online store also isn't good about notifications. My online account does not reflect this purchase.
