Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
After one week still no shipping date.
According to website items should ship in 2 business days
After 5 business days still no shipping date available and nobody
Cares. Staff is rude and not motivated.
They just lying to you and tell you "It will shipped tomorrow"
When there have you money
It is your problem to get the item.
Don't buy here, there are many good stores out there who value there
Customer and tried them with respect.
Was not notified of an item I would not be receiving- until I had to call to inquire-tried 5 times via email to inquire re poor service - still so apology- week at least later- they tell you inquiry will be processed in 24-48 hrs- you can forget about that- stick with Country Outfitters- never disappointed-they def' have problems at Sheplers
Horrible experience! I should have checked here first.
Dumbest people ever, ordered steel toe work boot, 3 weeks later got NON steel toe boots, sent them back for the right one's, they charged me $10 dollars for their screw up for sending them back, now they charged me $209.99 for the boots that was supposed to be $155.99 and said that the steel toes are more money, when I ordered steel toe to begin with, so now I got $219.99 into a $155.99 pair of boots. All I know is I better get reimbursed my money, I have all my paperwork showing their wrong... STAY AWAY
I placed an order for a leather vest and money clip. I got the clip but the vest never came. I called many times got the run around. I made it clear I had to have vest by Dec 21. After many emails and many calls today 12/12/15 I find out the vest can't be shipped until march. They new this all the time. I was lied to and the service was horrible. South carolina
Excellent service! Loveee my boots. Fast shipping got it on time. Worth the $100 bucks. My experience with this company was great. No Drama boots are good quality better than (Bear/ fake Uggs) in my option. They do run a little big.
I am in Australia
Converted site to Australian dollars bill was 190.94
They charged me 272.80 for 4 shirts and two caps thought this was meant to be a fair go site bloody $#*! site if you ask me customer service bloke told me to go check with my bank why they charged me so much for very poor service
I have been ordering things from Sheplers for about three years now. I am on my fourth pair of boots, and every single one I've ordered was very high quality. I recently talked to customer service, and their staff is the best I've ever had to deal with. They are fantastic, and I will continue to buy things from them.
Son ordered boots and they were too big; lost money returning and had to chase credit. Spent hours trying to handle, follow up, call. Will never use this unreputable company again!
Your return policy sucks- high shipping in the first place and then even more and you call it "small" for a return. No more business from me.
After reading the posts here I was scared attempting to return/exchange a pair of boots I purchased from Sheplers on line. The first pair that came were defective, so I used the Smart Label they provided to send them back. Long story short, the exchange went very smoothly, only taking two weeks from beginning to end. I was able to track the return package at "sheplers. Com/trackmyreturn", as well as the exchange package coming back to me. I did have to pay $10.00 for the return shipment, but all in all, I am very happy with my purchase, and the way Sheplers handled the exchange. I would have no issue ordering from them again. I think they have a great selection, and fair prices.
I ordered two pairs of cowboy boots distressed. What a surprise when i open box! Nothing like picture... nothing at all... very annoying... complete waste of time! Dont order!
Slow to ship and extremely slow to issue refunds. Packaged poorly too. Watch the price you are being charged... Once you hit submit order, your price could change. Too bad cause I love the Red Ranch brand... just don't like dealing with all the issues.
You have to wait for the sales, but we have been very pleased with their jackets, shirts and belts.
So after reading all of these Reviews on how terrible this site is, I was really second guessing my purchase from them, but they had the best price on the boots I wanted to buy compared to here in Canada. And I must say I am not disappointed whatsoever in their service and shipping, I had ordered these boots Monday evening shipped them overnight air and got them Wednesday morning. I had called their customer service line to confirm my order because there was no way of verifying this on their website do to the fact that I was not logged in when I purchased the boots ( which is really the only negative I have), the customer service rep I had was great he told me when my order was processed and when I was going to get it.
All in all I would buy from this site again.
Well I still cannot vouch for the quality of the product since I have not received it yet it is being held at a shipping facility in Grand Prairie Texas. I order this dress 2 weeks ago. Customer Service will not help, The bad thing about it found rhe same dress on Amazon and could of had it in 2 days with free shipping.
I purchased a vest of 6/16/2015 for a wedding mid September. I have received multiple updates pushing the order back 2 weeks at a time. I contacted the company 4 times and they would not even give me $ back for the inconvenience and then told me that the back order date could even be pushed out more because they have no idea if the items are truly even in stock. How is this possible?! Today, I now received any additional email that said that the vest won't even be ready for the wedding. THIS HAS BEEN 3.5 months of waiting. Worst company and customer service ever.
The quality and workmanship of the boot is good enough for a work boot but Sheplers return policy is a serious hassle, especial if you are use to Amazon or Zappo's. I will not use Sheplers again because of this alone. Note it will take over 6 weeks to get your refund and you pay for the return shipping.
I ordered two pairs of boots almost $500 worth, when they finally arrived they both were the wrong size. My dad ended up selling his, i sent mine back when they sent me the new ones, it was the wrong type of boot and the wrong size again. ITS THE WORSE PLACE TO BUY ONLINE! The people are rude and you can tell they do not care about you. All i want is my money back. DONT EVER BUY FROM HERE DONT MAKE THE SAME MISTAKE I MADE!
Ordered a $ 300.00 hat. When it arrived it was too big. Sent it back the same day. They say it's still in transit. All this going into third week. I only live 150 miles from destination, could have walked there by now. My $ 300.00 is still tied up. It only took them minute to debut my account. What a poor excuse for a business. I will never shop at Sheplers again. Wish I read the reviews
