Sheplers

Ordered a pair of boots. When they arrivedo I wore them in my house on carpet for less then an hour to check fit. The toes on the black circle g boots scuffed to white. Sheplers would not stand behind their products and the same day they arrived I asked to e turn due to inferior, shoddy product. They said I broke the warranty by wearing them. NEVER NEVER will I order from this company agsin. I now have a pair of black boots that look like $#*! before I've ever wore them out.

HI,
The shipping was real fast I was surprised when I got them faster then 5 days! They only had one size left so I bought my size though I would have bought a size bigger in a moccasin boot. I thought the leather was not as soft as it looked or reported in details but it was still good leather, the biggest surprise was that the Durango boot was made in China! What? Vote for Trump maybe we will get our manufacturing back from China and get better quality!

This is one of the worst online shopping experiences I've had dealing with Sheplers. First I send the boots I bought for my husband for Christmas back for an exchange, which the company received on January 6,2016, and the boots were still available online. I now get this email about them backordered until February 15? Seriously! I have spent too much time calling this company and getting nowhere because the customer service associates lied to me about the progress of the return and exchange. One woman telling me last week that the boots would be shipped out Friday last week, and April telling me yesterday that this an automated email and the date for shipping was incorrect. Now I ordered the boots off of Sierra Trading Post and had to pay $20 more for shipping and tax. I just got screwed with this whole purchase. I will never purchase from this company again. Thanks but no thanks, I'll spend my money elsewhere.

This company is a fraud. I ordered a bedding set for my son was told it would be here before Xmas 4 days before Xmas it still hadn't arrived. I called and they said it now wouldn't arrive in time, I cancelled my order 2 weeks after Xmas I get an email my card was declined the amount. I called to figure out why they where even trying to charge me at that point the order was canceled. They acted like it must of been a mistake. 2 weeks later a package shows up on my pourch. I call once again and ask why they sent it. They told me to ship it back with their label. I did a week after returning/Shipping package they charged my account and are telling me they company that does returns is behind and it will be a couple more weeks to receive my refund

The website for Sheplers is ridiculous. Might as well not have one. Apparantly, the website has been hacked so Sheplers has deleted all order history. So you aren't able to follow your orders or returns. It's been a hassle throughout the entire process. Now they say I won't be getting my return processed for an additional 2 weeks because "they're behind". Total of 1 entire month to have a return processed. The people working there are kind and that's the only reason I gave it 2 stars.

Well, it almost is comical at times. I returned a pair of boots received for Christmas to do an exchange, they looked nothing like advertised, wanted to exchange, then took forever for them to get back there, plus their return tracking number is only good on their site, and nothing showed up under it for a week. Now the boots have been back there about another week. Their return processing must take a long time, nothing's happened. Decided to just place another order rather than wait for the exchange. Customer service cannot send messages to returns though apparently, to let them know to forget exchanging, just issue credit, so we wait, see what happens because I use a Visa debit I only put money in as needed when buying online, ID protection thing bank officer recommended after an ID issue couple years ago. Emptied it so can't charge difference on exchange if ever processed. Will issue credit supposedly if can't charge difference per customer service. Hopefully will get done by next Christmas. In the meantime, placed the order for another pair of Ariats using another Visa. Placed order online. Order did not go through, but Visa charged. Talk about a nightmare getting them to credit the charge, they had no idea why the order didn't go through, but charge did. People in customer service have been nice, it's just a system they need to improve on. I did notice one thing, their "sale price" is basically everyone elses regular price. All those discounts, so many hours left on sale, it's an ongoing thing they just repeat. Their great discounted, sale price of $169 was the regular price on other sites. Next time will just order from Cavenders, lot less hassle. As for the second pair, they did ship, had to call to get a tracking number though. That old recording of "Shep" while on hold... Hey Shep, you need to Fix your system of online ordering there. Lot of kinks in it.

I was looking for a new pair of boots and found a pair on their website. I decided to place the order and at the end they charged me for two pairs ($400)! I called immediately with no answer, I emailed them and also got no answer. So the next day I tried calling again and a lady answered the phone, I told her about the situation and that I only wanted one pair, she proceeded to tell me that there would be no worries that and that the problem would be fixed and the money placed back into my bank. A few days go by and they place the $400 back into my back and took out the $200 for the boots, but what I didn't see was that later on they took out another $200 for the second pair without me know until the day of arrival! Now my bank account is screwed up and sheplers has lost another customer! ( I wish there was a lower rating option than 1)

This is the worst online shopping experience I have ever had. They tell you something is on back order and then it arrives in the mail the next day after you have already bought something else to replace it. They are unresponsive and disorganized. No one at their customer services knows what they are talking about. They took the money for this item out of my bank account A MONTH after I had already received the item. I ended up returning the item and the prepaid label they provided me with didn't work and now a $150 item is lost in the mail because the tracking information is not available a week later. I would NEVER buy from this place EVER AGAIN!

Hi, Okay so I bought four pair of boots. I wasn't sure about sizing so I called customer service. They were helpful and nice on the phone. I received 3 out of 4 boots. I bought kids boots, women's and men's boots-haven't gotten the men's one as of yet. I love them all so far. Great quality. However on the last pair which is the Men's boot. It's been a very frustrating experience. I ordered all of these on November 30th. I was hoping to get some ariat men's boot for husband for Christmas. I have called 3 additional times for inquiring about the boots. These last three times the customer service wasn't helpful nor caring at all. Then I emailed them- not one reply. I don't know they seemed good at first however now just from not informing anything I will not be buying from them again. They do have nice quality boots too bad the customer service sucks so bad now. I won't shop again.
Sincerely Mrs G

Ordered a ball cap on Dec 17th figuring to get it by Christmas for my wife. Site advertised shipping in two days, but you had to click on The link to read it had to be over a $100 order. It's now Dec 30th and haven't received anything. I've emailed Customer service with no response. I would NOT buy from this company. I'll update everyone on the condition of the product once I receive it. Wish I would have read all the other reviews before I bought from them. What a joke.

OK, Ordered boots Dec. 11, Money for boots gone from account immediately, Got the boots "Wrong size and wrong color, sent them back the day I received them, Now it is Jan. 11 and they said i received my refund minus the $10.00 return fee for their mistake, the funds are not in my account period! Now they are saying 7-10 days! A review of the BBB on this company is ludicrous, I am beginning to think the donkeys running Shepler's are affiliated with the donkeys in Washington, the BBB are a pack of donkeys too. These folks need a beat down. Vote: Donald Trump!

I ordered Christmas Presents back on the 10th of December on the 16th I got an email saying that one of the items was on back order and that my order hadn't shipped yet so I emailed them asking why my order hadn't shipped yet and they sent me an email saying that one of my items had shipped they shipped my order in several shipments and here it is the 24th and only two of my items out of 6 made it before Christmas the tracking on everything else say's the 28th I emailed again and they responded saying that everything was shipped on time and on schedule I should have known they did this last year and I din't receive my shipment until January but gave it a chance again because they had better prices... they also send emails with coupon codes for additional 20% off an "exclusive coupon" but there is no place to add promos anymore I hope they go out of business

The customer service for this company is awful. I ordered a pair of Ariat work boots over a month ago for my husband's Christmas present. After three weeks of no communication, I called only to find out that the shoes had been backordered and more would be available on December 18th. Once the 18th had passed and I STILL received no communication, I called AGAIN to inquire about the order. This time, the customer service rep told me that the item had been discontinued and that I would not be receiving the boots at all. This is completely unacceptable. If I had known this earlier, I could have ordered from a different company, but no. An entire month went by and I suspect a longer amount of time would have gone by if I did not contact them. The site itself does not reflect if items are backordered or discontinued. No one emails to inform you of any change in the order status. This is a sorry excuse for a company, and I sincerely hope they go out of business soon. Please do not order from this company unless you have time to waste.

I am writing this complaint because of a Justin wallet I ordered from Sheplers for my Grandson on December 8th on Amazon.com. Although the Tracking number was issued immediately and I received an email stating it had been shipped, it seems the wallet has spent 9 days at a Grand Prairie Partner shipping facility. The delivery was promised for December 17th. I wrote several emails and received one reply that 'occasionally a shipment arrives a day or more late'. No explanation, no promise of delivery, no offer to expedite.
On December 17, an update was posted to the tracking stating "shipping info sent to USPS". Today, the 19th, is the Christmas party. The tracking information states it has left the partner shipping facility.
I need the gift today for this afternoon. Going to Cavenders in person and getting a Justin wallet there. I will have to deal with the return whenever it shows up. So glad I went through Amazon using my Amazon Prime account.
I sincerely hope that Amazon drops Sheplers as a seller.