Sheplers

Come on, do people buy anything from this site? A quick google search on any of their items reveals that even after their huge discount you will be paying MSRP prices. Don't be fools people! Research prices!

They have shipping times listed on their website for boots, (ships withing 10 business days). If those were true I'd be happy. But after my fiance waited two months for boots that were shipped in the wrong size, we had to send them back.

They come up with this bs that it's a standard for that pair to be back ordered that long. Well take the shipping time off your web page for that pair.

Then we decided to upgrade to a more expensive boot because we wanted them for her wedding dress fitting. I get told they would reduce the price as a way of apologizing for the errors. I don't get charged for just the difference in the two pair. I get the whole charge of 232.46 on my card. So now they have 180.00 from my fiance and 232.46 from me. I cancelled the whole order. Found them $100.00 cheaper on amazon for the exact same boot.

I had 2 items ordered. 1 came in like it should. The other was shipped out on 9-16 and was stalled in TN on the 19th today's the 29th and I just received it. After calling multiple times to find out what happened to my package. They had every excuse as to why no supervisor was available to talk to me or that disclaimers said this or that when it didn't. The whole call was to let them know for 9 days my package didn't move and they needed to find out why for some reason it is all a standard thing for it to take so long for me to receive it? Never have I been told that one before oh and thank goodness it wasn't breakable because my box was smashed and 10 layers of tape added to one side.

I had ordered a pair of boots ($160.59) btw and I got 2 day shipping! I was really happy to get them, I opened them up and they had a huge tare in the toe area. So my mom called and talk to a girl named PARIS and she had told my mom she was gonna over night me and another pair on MONDAY well it's Wednesday and I still got nothing. So I've called 3 times including talking to somewhat of a "supervisor" which in my opinion she shouldn't have that job if she's gonna hang up on customers and have an attitude because I waited DAYS for a phone call for my 160$ BOOTS to come in. Whoever she is needs to take some customer service classes and a manners class because that girl had an attitude and she was rude and not to mention she HUNG UP ON ME TWICE. RUDE.
Waiting to speak to a manager currently.
ORDER SOMEWHERE ELSE. RUDEST PERSON IVE EVER DELT WITH.

I ordered a jacket and found it to be to large. I returned the jacket requesting a smaller size in accordance with their return policy. It's been several weeks and despite 3 phone calls and 1 email they can't provide a current status of the jacket exchange. I've talked to three different customer service representatives who had no clue as to the status but all three told me I would probably hear from them next Tuesday. That was three consecutive Tusdays ago. I hope someday to get the jacket and will never purchase another product from Sheplers. They need to send a Sheplers executive to LL Bean for training on how to deal with customer returns.

Sheplers is a scam. They promise free shipping until you check out. Even when you pay for shipping it takes 3 weeks! Snail mail. Customer Service is useless. They have an attitude and are bothered that you dared to contact them! The on line prices are different then the stated prices. They make them up as they go. The discounts they claim are so confusing you never actually receive them. Quality is very inconsistent and one would think for the prices they charge the quality would be perfect. Again, STAY AWAY!

On Sunday, July 24,2016 my wife placed an order for two pairs of boots with a total cost of approximately $218. Sheplers confirmed the order and placed a charge against our bank account in the amount of the order. A few days later, another charge in the amount of $89 -- the price of one pair of boots -- hit our bank account. Then, yet another charge for $128 hit our account.

When I called Sheplers' Customer Service line, I was told that charging a customer at the time of order was their standard procedure to ensure the money is available in the account and that the "hold" would be released later. In the mean time, they also charge for each item as it is shipped. This means that Sheplers had effectively tied up nearly $450 of my money for a transaction that should have only cost $218.

I searched this vendor's website for any notice of this policy, but could not find any mention of it. By "holding" a customer's funds, Sheplers is opening customers open to overdraft charges and other bank penalties. When the order was initiated by my wife, we had plenty of money to cover the charge, But, because Sheplers is effectively double charging -- albeit temporarily -- they are placing their customers in harm's way financially.

Further, customer's are not informed of the "hold" so they cannot give consent. A non-consensual charge is called fraud in my book. Any fees levied by my bank because of this ill-conceived practice will be brought to the company's attention for reimbursement.

Do not order from this company if you live in Hawaii and need or want your order in any kind of reasonable time frame. I placed an order in early June, for items I needed for early July... It is now 40 days past my order placement and I still don't have all the items I ordered (and paid shipping for) so much for 5-8 days delivery for noncontiguous USA... and BTW there is also no such thing as next delivery to Hawaii either... because I was in a pinch I foolishly ordered 3 of the items I wanted most urgently and was told it would be sent out NEXT DAY The company sent out the label that said NEXT DAY and somebody slapped a 2 day delivery label over it... I didn't get the delivery until 6 days later after my event. All customer service had to offer me was Im sorry but we are not the delivery company... well they subcontract the delivery company AND they don't post any of this clearly on the website... VERY DISAPPOINTED and still waiting for all of my order to arrive so that I can return it!

Bought a $44 belt, paid $29 shipping plus another $17 shipping once it hit the Canadian Border. Shipped by UPS which ALWAYS doubles handles their shipments. Notified Sheplers, first contact was reception, she couldn't care less. She said she could pass it on to Shipping Dept. but only after I offered her my Order Number. SHEPLERS does not appear to understand that articles under $100 don't have to pay duty therefore, a broker is not required. Being a very frequent online shoppers and buying MANY of our items from the US, direct postage is the usual route. The kicker being, when UPS Canada receives the item, the broker sends the item via Canada Post. Conclusion, DON'T EVER SHOP AT THIS STORE - Experienced worst Customer Service Ever!

GOD HELP YOU IF YOU HAVE TO DO A RETURN! THE RECHARGE YOUR CARD FOR THE NEW PAIR AND PUT YOU THROUGH HELL TO GET REFUNDED FROM THE FIRST PAIR. THEY ALSO PUT ANOTHER HOLD FOR THE $216.00 ON MY BANK ACCOUNT WHICH I HAD TO HAVE MY BANK REMOVE. I AM STILL WAITING ON MY REFUND AND IT HAS BEEN WEEKS. I DONT UNDERSTAND HOW ANY COMPANY CAN GET AWAY WITH THIS. DO YOURSELVES A FAVOR AND PAY A FEW DOLLARS MORE AND USE A COMPANY THAT IS HONEST!

I ordered a ton of items from sheplers excited to receive them. They came in the mail late, in three separate packages, one missing an item. I emailed about the missing item and it is like they don't speak English... completely mis read my email and responded with a whole different answer talking about how the missing item was in a different package. Not true. The item was missing completely. I explained that and they said they would file a missing item report. I said no, just send me the item! They didnt respond. Horrible horrible customer service.

Another item that was in a package was the complete wrong size. It said Medium on the package, but was an XL. Another item didnt fit but I wanted to exchange it. So I sent in the 2 items, one as an exchange, one as a return. I decided, "Screw Shelplers" and want to change the exchange item to a return item so I don't have to deal with their customer service. So I call to do that, and the lady has no idea what I am talking about. I had to ask if I had to give her my order number or how we can change that. She was just silent on the end of the phone when I explained what I wanted. SILENT. Then she forgot what I asked and said later after I gave her my order number "Wait, what do you want?"

I am absolutely appalled by Shepler's. TERRIBLE service, horrible all over.

Having purchased through Shepler's many times I have always been satisfied with the customer service, range of products and the prices. Products have been of good quality and has had semi-fast international shipping (I live in Australia). However, my opinion on this company has been tarnished at their expense and mine.

Upon each of my previous orders, payment was taken and deducted from my creditcard upon check out and confirmation email has been sent confirming the order had been processed and the orders will be posted shortly. However, I have now waited 3 weeks (again) for my order to arrive only to discover in my emails that the order had been cancelled only stating it was a credit card authorisation issue.

Firstly, it is the correct card details. Secondly, I do have sufficient funds to also include the currency conversion. And thirdly I have used this creditcard before on this website. I have also been refunded the exact cost of my order (including postage costs and currency conversion from USD to AUD) back into my creditcard.

This is the second or third time this has happened.

Each time I have approached them regarding this inconvenience they have been informal and immediately jump to saying this is my issue. The order was paid for on check out in the correct AUD. They have no reason to cancel 3 weeks AFTER PAYMENT. As well as that, should a cancellation of order occur due to creditcard issues or anything similar, they should not take nearly a month to follow up. I have in this time been waiting on my order.

I intend to contact them again on this issue and hope for a better response from them.

And before anyone asks, my creditcard has no iddues at all. I use this on a weekly basis both in stores and online with no hassles and have even replaced my card once as Sheplers told me it was card at fault.

Having serious doubts whether I should continue to order from this company.
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Second complaint.

Many items do not ship internationally or specifically to Australia.

Often I purchase items through this site as there is more range and better prices through this company than I am able to get in Australia. Yes, even including the currency conversion, it is still often cheaper to order through this website than purchase the same or a similar item elsewhere.

I understand due to Australian customs and border security many items are considered prohibited (skins and leathers alike). However, there are some boots also available in Australia for as much as $50-$100 AUD more through other stores and websites. But usually if we see a cheaper price elsewhere, that is where we order from, yes? Well, as a matter of fact, some items completely legal in Australia, Shepler's still will not ship here leaving me to have to spend as much as an extra $100 plus postage to buy through other sites or in stores around the country. They have no reason to not be able to ship these items. Example: I was looking to buy a pair of Ariat Fatbaby boots (particular design hard to find in Australia). After looking at other sites and shops I found that although located in the USA, Shepler's still had a better price (including currency conversion - would save me $80 purchasing through here, not taking postage into account). However, after processing the payment and being approved and receiving confirmation, 2 weeks later I was advised it was cancelled due to not shipping to Australia. Which again is ridiculous because many of their competitors in Australia, The United States and around the world still post here.
Sadly I had to bite the bullet and purchase elsewhere costing me $120 AUD MORE!

I am a university student and on small, casual income. I much like many people can not afford to throw money around without a care. I am saddened I had to pay so much extra especially since there are no legal restrictions in purchasing this item internationally (other websites post it and some stockists in Australia. Have purchased many leather goods internationally without hassle.

Shepler's has a lot of talking to do regarding these limitations, cancellation of orders after the approval and confirmation of transactions and the poor customer service they offer from time to time.

Always loved this company but now am thoroughly disappointed, annoyed, frustrated and angry.

Sincerely,

Loyal customer who is tired of their b*llsh*t

Over a month after I placed my original order and still NO EXCHANGE. The return shipping label is super slow.
Seven days after they received my exchange they finally refunded my money, short $10.00. How convenient for them! Bunch of Scammers!
Then they send me an email stating that my exchange order has now been cancelled.
If I would've known that this process was going to take this long I would've paid more and took my business elsewhere.
BUYERS BE WARNED!