Sheplers

I bought a belt for my husband on December 3,2016, I did NOT receive ANY kind of notification of my purchase, processing, shipping. After waiting till the 15th of December, and still not receiving any notifications, I thought my order had not processed for some reason, so purchased the same belt through eBay. A few days later I received the belt from eBay, then a few days later FINALLY received the belt from Shepler's. I had to jump through a bunch of hoops on the Shepler site, in order to print a return shipping label. Finally get the label printed, and the box ready, I had it ready for pick up today, only to find it back in my mail box with a note that additional shipping has to be paid in order to return it. Between the original shipping and the additional shipping total shipping will be around $15, that's $15 dollars less for my family for food or gas. And it's obvious by their lack of response to any of these bad reviews that they don't give a damn about their customers! I will NEVER buy from Shepler's again!

I could not be MORE disappointed in Sheplers! I placed this order as a present for some young friends of mine who admired my beaded belt. I looked for many days and finally placed the order on the 12ththe 12th of DECEMBER! Both showed in stock and to be shipped by the 18th. I found even that strange but the delivery was to be by the 23rd. You liedand now cant even get one of the belts to the kids till the 29th.

I will NEVER, EVER shop at your store either online or in personAND will do everything I CAN TO MAKE SURE THAT I CRITIQUE YOUR CUSTOMER SERVICE TO ALL.

This is the worst service Ive ever endured! Never... use them!

Respectfully submitted

If you are thinking about buying from this company, reconsider and possibly entertain a frontal lobotomy, it is a lot less painful than dealing with them. Purchased a pair of boots from this company. I realized from reviews of the boot, that they were not of good quality. Within 5 minutes of placing my order, I emailed them, telling them I wish to cancel the order and that I reordered a different pair. I never received a response. The next day, I emailed them twice and called them. I spent 40 minutes on hold again before I got disgusted and hung up. The next day, I called back again. I was on hold for 20 minutes before I got disgusted again and hung up. After the second attempt, I wake up to an email notifying me that unfortunately it was too late to cancel my order, your order has shipped. So, buyer be ware, you are selling your f#$@ soul to Sheplers. And, if you enjoyed the process, you would probably also enjoy a red hot 2 foot long piece of rebar shoved up your anus. I intend to contact the Federal Trade Commission (FTC). If others file a complaint as well, Sheplers will change the way they do business very quickly. This is the info on the FTC www.ftc.gov/complaint or call 1-877-FTC-HELP. Good luck to all of us suckers.

This company is a total waste of time and money, bought a shirt from them for a Christmas present for my father, only to have them send the incorrect one out to me. Once i rang them and told them of the issue they assured me that they would send the correct one out, but a few days later i received the exact same incorrect shirt again, so i rang them again and stated that the wrong shirt was sent and again they assured me that the correct one would be sent and again they sent out some other random shirt to me. So now i have 3 shirts and none of them are the one that I've ordered and no gift for my father at Christmas.
Nice one Sheplers

My advice stay away from them especially if you are an international order like mine was. Don't waste your money with them go elsewhere this company is useless.

Ordered boots 12/11 was told online they shipped the next business day. On the 15th I received an email stating they were back ordered and not available till 1/15. I called to cancel & was told his was incorrect. I bought a replacement pair & called the next day to cancel and was told it would be. Received an email 12/19 saying too bad we can't cancel and you are being charged. I called and let them know this was not acceptable! They said they received word on the 16th that it was already on its way out and therefore they couldn't cancel so I asked for the tracking which could not be provided. They told me they would still be charging me anyway... I have since called back several times demanding some information which NO ONE can give me

I was trying to order a ariat heritage roughstock Boots, I filled a application to buy the boots and the aplication it didn't went drew, and when I went to check my bank account they told me that they already charged me for the boots, that was 10 of November, and I was calling for my money back, they just say call me back. This their store name Sheplers Western Wear, phone number is *******004 and I think they stay in California. I am looking for help to sue them.

I need tall pants and found them on the Sheplers site.
Finding out the shipping charges is difficult on the site (lower part of page in small print) and border charge estimates are non-existent. I am used to putting in my address in order to find out the shipping charges, and when I did this on Sheplers, I found that I had purchased the pants automatically.
I quickly emailed the company, and received a reply the next day that did not provide any resolution to the problem.
I am unimpressed!

Unfulfilled promises regarding shipping. Twice I phoned and twice I got a false shipping date. I ended up cancelling.

Went to order items within cart. On ordering got error # 8629. Payment wasn't able to be made. Nothing appears in order or tracking.
After going back through all items noticed some werent meant to be sent oitside USA. Deleted those items and tried to pay again, same error. Again nothing in orders or tracking, contacted them and told to ring them on a number which isn't correct.
No real issue and happy to go else where, but they can re pay for the amounts ($1k) found to have been charged, when error #8629 supposibly prevented payment and items being placed as a order or in tracking.
Dodgy bastards.

I ordered a pair of boots in red. I waited about 2 weeks for delivery. When they finally arrived, I discovered Shepler's had sent me blue instead of red. I contacted them. No apology from Shepler's, they just told me told me I would have to do an exchange and wait 2-3 weeks after they received the return package for them to process my exchange. They did not offer me free postage, however, I requested this given it was not my fault. I returned the boots using their label, the slowest shipping method, as it took at least 2 weeks before the boots even reached their warehouse. I then got an email saying boots had been received and my case was being processed. I waited another 2 weeks without any word from Sheplers. I then called them to check on my case and they told me they had processed a refund instead as the boots (which I had bought at their sale price) were discontinued and out of stock. These boots had been available via Ebay & Amazon when I ordered from Sheplers for about $10 more than the Shepler's sale price. They are no longer available at any of these retailers.

Everybody I dealt with or spoke to at Sheplers was either rude or plain unhelpful. I wasted around 6-8 weeks and my energy on this case, only to get to this result. Customer service did not even offer me a gift card or something as a good gesture. I will never buy from Sheplers ever again. Very, very poor customer service.

I ordered one belt from them for a gift to my cousin. I did standard shipping which is 5-8 business days. No bid deal that works. I waited one two weeks before calling my local post office. Sheplers states they do not ship to PO Boxes. I do not have a mailbox here at the ranch. They told me the driver would bring it directly to my door. Now near three weeks after the order was placed the package got shipped back the Sheplers facility and will be processed in the next day or so. Then will take another 5-8 business days for it to arrive. So much for a gift. Lousy service. Extremely disappointed and will NOT be shopping here anymore.

I grew up shopping at Sheplers. They use to be our local store in TEXAS. A few months after I purchased my boots they sold out locally to Boot Barn. I bought a very $$$$$$ pair of boots... OLD GRINGO from them... worn 2 times and with a scratch on the to... not the quality. After quite of a run around from customer service so disappointed. Looked on other websites I could have bought these boots CHEAPER and I am sure better customer service. Supposedly they are doing way better with their online sells that is why they closed down their stores here in TX. Wont buy from them ever again.