Sheplers

I ordered great looking boots for the second time. The first time they came in wrong size and didn't have what I wanted in my size so they refunded the money. I'm out shipping... eventually they got my boots in so I ordered them again... they took forever to come in, I called customer service they told me they were in Texas? I'm in Alabama eventually I got boots... wrong ones and wrong size guess what I'm out shipping again. What a waste of time should have bought local

I am extremely upset about the order I have been waiting for. After several phone calls to find out where it is, they tell me it's backordered. Then they tell me, oh no it's in stock and will ship it on April 13. The NEXT DAY I get another call! They tell me this time that I WON'Tbe getting it until May that it's backordered again! It's for an April prom! What kind of crappy business are you all running, Sheplers? Not only am I going to blast you on every social media account I have, I'll tell every person I meet for weeks because I'm so angry. No wonder you went out of business in Oklahoma. If you're counting on making it go on line, think again! This whole time it says that the item is IN STOCK on your website. How else would I have ordered it? Way to go Shelpers! I should have checked the reviews. You have one and a half stars. If I could give less than one star, I would!

If I could rate this a 0 I would. I ordered a belt off sheplers online & there was an instant withdraw from my account of the $106 on march 27. On April 7th, there was another withdrawal from sheplers for $107. I called twice to speak to someone about it & I got told that the $106 was never actually withdrawn. According to my bank, it sure as hell was. They refuse to refund it, & now I have to get my bank involved. Worst customer service I've experienced, and ontop of that they've basically stolen and pocketed.

After being told 30 days, then 60 days, then 90 days then, and only after waiting on hold for eternity, I'm told that it will be at least another 90 days, with no guarantee of receiving the order for SIX MONTHS. $650 dollar order and fed a line of crap for months and months. Continually blaiming on their supplier. Bottom line is that Sheplers is selling from an empty cart. No inventory and a pathetic business model that is based on deception derived from the unknown. I will never ever buy another thing from them. They have no interest in doing the right thing for their customers. Their model is based on just finding more suckers for customers and throwing the disgruntled and un served out with the bath water.
What do they care? They don't have to look me in the eye. Just a number in a large % of unsatisfied customers. Well, I think it's only fair that I spend the next SIX MONTHS posting legit reviews about my experience with Sheplers. If I can keep just 2 customers from failing into their trap of deceit and un satisfaction I will have succeeded.
Beware folks. Call and order DIRECTLY from their suppliers and save yourself some GRIEF.

I purchased boots online from Australia on 5 feb 2017. I received an email saying I would be notified when dispatched. Received nothing had to contact them. I was then told the boots were on back order and would be delivered on the 7 march. Received nothing. Several days after the date I received another email saying delivery was 5 April. I emailed cancelling my order asked for a refund and confirmation when this was done. I received nothing. Just called and was put on hold for five minutes before I hung up (international call). Without a doubt the worst customer service ever. I'd they didn't have them in stock they shouldn't let you order.

When I called the company- to tell them I wanted to return a vest I purchased for
My husband, because it was too big- the woman i spoke to sent me a "return label"
After waiting for over 6 weeks, and not getting the vest back, I am not on the phone
Asking it's whereabouts.

The woman I am talking to now- told me they have kept the vest- refunded my money- MINUS $10.00 fee for the label.
She said that as of the "14th" they were no longer returning items and just refunding the money- MINUS a $10.00 label fee.

I asked her: "WHY didn't the woman I spoke to tell me this, as I probably would have opted to just keep the larger vest- rather than have this whole transaction actually cost me "$10.00 for nothing"? Her reply was:
Not all of our employees know this.

I then told her that what her company was doing was stealing from people.
While I was talking to her, I was searching for any other complaints that may have been made from this company (Probably should have done this BEFORE I even ordered in the first place). But i told her, she should tell her company to go to "sitejabber" and read all the negative comments about them- they really need to clean up their reputation and business practices as they won't last much longer with this type of reputation.

She eventually agreed to make the transaction.
SO- if you just put your foot down- which you shouldn't really have to do-
You can get what you paid for- eventually.

I live in Central Victoria, Australia. Can get wrangler jeans, but very expensive.
Found Sheplers to be great value. Even with the exchange rate to Aus. Dollars.
However when I read all the negative reviews I was very hesitant to place my order.
Which consisted of 4 pairs of ladies wrangler jeans Then I searched other US sites
To compare prices and if they ship to Aus.
Sheplers still came out on top for price and postage.
Still I couldn't decide if it was worth risking the parcel arriving.
Upon comparing the prices to what I can get here in Aus. (I've saved more than $100. Even after exchange rate & postage).
So I bit the bullet o & ordered them
A week after I placed the order they arrived today on my doorstep.
So yes they are couriered once hit Aussie.
I will say if you're contemplating ordering on line. Try on jeans in a local store first
To get sizing as they are a bit smaller than Aussie sizing.
All up very impressed with Shepler and would order again.

I'm always giving them a one because I am forced too should be a negative one! I am Very skeptical about ordering online because it never fits properly so I gave it a shot and I contacted customer service first. The jeans I was looking at were $179 and I wanted three different pair. I asked the girl what the waist size and inseam was because on their website it doesn't show that. Shows the waist size but no inseam length. She told me that they are all 34 inch inseam and that most had to be hemmed which was fine with me. I told her if they were not the correct inseam length and I would have to return them because I normally wear long length. She assured me that it would be accurate and if I had any problems they would give me a complete and full refund. I received the jeans and of course they were 29-30 and were completely wrong. I was furious and I contacted customer service and immediately. She told me to go ahead and return them and they would issue a full refund. Finally after having to call twice and ask about my refund they put it back in which was a month and a half later and they shorted me $10. Avoid this company like the plague they are crooked and very misleading! I do appreciate being lied to not once but several times over.

Ordered from them on feb 20th. Paid extra 28 dollars for overnight shipping. Received 23 re. Wrong size. Sent back on 23rd. Got an email confirmation was returned. On march second still took 228 dollars from my account. It's now March 6. No sign of money back in my account. Nothing but run around. They say up to 14 days on returns. Not true. I will never purchase again. Went to Justin boots and ordered direct. Still waiting for my money back and they have the boots.

Called Sheplers to order two pair of boots asked about a price match on one pair and was told there are rules on price match. Same boot ok,, which I had. However one rule I could not get around was they told me boots had to ship the next day... these boots were to ship in three days. So because Sheplers could not ship them the next day I lost the price match!
Went to the other store for boots, made me think maybe there other claims were bad as well, as in returns if need.

I ordered some black crackled boots for my wife as a Christmas gift, they arrived on time and looked like good quality, I wish I would of read upon the reviews before ordering. Not even a week later with 2 wears and the material started coming off from the front, I called customer service letting them know everything and wanting to do an exchange for a brand i was familiar with, the customer service person said they can do the exchange and charge me for the difference so I was emailed a return label. I've been calling weekly, when I called today to check the status of my returned they told me the same boots are being sent back to me bc they are wear & tear and there's nothing they can do about it, wtf! It's been a month and NOW ur telling me I can't get an exchange or my money back, I waisted a hundred and something on these boots that are really worth probably $30, it's a rip off, poor quality, I've bought my wife cowgirl boots from Off Broadway that she has had for 2-3yrs and they still look like new, has wore them idk how many times and the material is still in tac. Do not buy from here, it's a rip off, waist of money, poor quality, they don't go by their original word

Ordered a pair of twisted x driving boots, it was advertised all over that I was to get free shipping, nowhere along the way did it say otherwise. It just kept popping up saying your elgilable for free shipping so when the final page came up it still said free shipping. Well I got the boots 3+ weeks later. Get the mastercard bill. 42.00 shipping! So I wrote about 6 emails absolutely no response to any one called and waited for an hour each time. Well I finally just got through and the lady was soooo rude coughing into the phone, I'm sure she was rolling her eyes because her tone was brutal then she denied everything I said and cut me off saying NONONO that's wrong. And I was like ok? She's like bye have a good day.
I will NEVER! ORDER HERE AGAIN, the boots were great but you better hope you don't actually have to deal with anyone!

I ordered a pair of $400 boots for my husband the being of December for a Christmas present. The week before Christmas I contacted them to find out the status of my boots. I was informed that they were on back order till April. So I told them to cancel the order. I was told they could not. They said they would put in a request and someone would let me know if I could cancel. I called 3 times over the next month to find out the status. Each time I requested someone call me to discuss the cancellation of my order. Each time I was told someone would contact me. Finally the end of January I received an email stating the boots were no longer available. So no emails saying I wouldn't get it for Christmas, no returning of my calls and no cancellation of my order. So only when the boots were no longer available did I get an email. What a horrible company. Say away!

The number of bad reviews is so revealing and true. I wish I read them prior to ordering from them. Who is running this company and why do they still have a job? Have they ever put themselves in the customer's shoes and actually placed an order? Why not? They might learn something. Have they ever read these reviews? Why not? They might learn something. Have they ever waited on hold for over 20 min calling their own company? Why not? They might learn something. Have they ever tried to return something and wondered why there's no return labels included? Why not? They might learn something. I actually think they have good capable employees, but very poor management. I'll spare you my sob story, just be advised to order elsewhere.