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Why am I calling this company 3 weeks after purchasing a product only to be told it's on backorder? How about an email or call to tell me it's on backorder. Why am I calling you if it's not shipped in 5 to 8 business days?
I placed an order on a supposedly available item that would ship right away. Three weeks have gone by and the item is still missing in action... It seems there is this Sheplers person (a one man band) managing this scam website, taking orders and then reordering from real stores, making us customers pay the real price of waiting so much. Then there is the return policy that you have to wait and receive the item to send it back and get the refund. Stay away! For sure!
I have been satisfied with most everything I have bought from Sheplers, when I have had to contact customer service for an issue I was satisfied with their assistance in the matter. The thing that I hate is the shipping they use. The Idea of using DHL to ship my purchase from Kansas to Texas to hand it over to the US Postal service just to be mail back through Kansas to South Dakota where I live is NUTS! GEZZZZZ People either switch your shipping method to the USPS or UPS OR god forbid FEDEX. IF this makes it impossible to offer *Free Shipping* then charge shipping most of us would prefer to receive our Items before we retire.
CRAP Customer Service...
WHY does a company say contact Customer Service IF the LAST thing they want to do, is give you, the customer, service?
You are left with the feeling that all they want to do is answer the phone, tell you want they can't do and get onto the next call asap.
They have NO intention of listening, doing what they can to help and/or to retain you as a customer.
I bought a pair of boots at 5pm, during the evening I decided to buy another pair BECAUSE I saw that if I did they would charge a flat fee of $35 for the two pairs as opposed to the $41 I had just paid for the one pair.
SO, next morning I call to ask them to add another pair to the order. (more business etc, you'd think they would be happy)
She tells me my order is planned to ship that day, I said stop it, I'll wait another day or so to get the two blah, blah.
Nope she says, they can't. Not can't, the truth is - WON'T, it would have taken too much hassle to stop it, add another pair and and and.
So instead she told me what she couldn't do and lost a customer forever...
Stupid, stupid, stupid.
You have seen the last of my money and it's not as if I wasn't already a repeat customer... No more
I placed an order 19 days ago and noticed on website that order had not been shipped yet. Customer Service rep told me orders are not shipped until 18 business days after order is placed. That means up to 30 days to receive item in the mail. Way too long. Went to Zappos and found nicer item for only $3 more and NO WAIT time! Would not recommend ordering from Sheplers.
Had a return, wrong item shipped. Returned unopened immediately upon arrival. It took weeks to get my refund back and they charged me the original freight or some $10 fee. I would suggest shopping somewhere else.
Bought one item and paid way more for express shipping than i did for the product but has taken a weeks to get here and still havnt got it! For 2 weeks the status report was just "placed" and the customer service just tried to make up some phoney line about how express shipping works, now it looks like it might not be here till after months, really wish i wouldve read the previous reviews about this site before i made the purchase
I paid for 2nd day air shipment and received the product 2 weeks later. Customer service rep was absolutely unconcerned. I strongly suggest if you have a western wear shop within 100 miles from your location DO BUSINESS WITH THEM.
I paid $83 for a dress that fell apart after the very 1st washing. I followed washing instructions to the letter and my dress is in shreds! I am a professional musician and needed something nice for stage. The 1 time I wore it I got ALOT of compliments so I told everyone where it came from. Now I will tell them not to buy the rotten material piece of crap!
I waited over 3 months after purchase for them to tell me that the boots I had paid for were no longer in stock. They then emailed me to inform me that I would be refunded. What a joke. I paid $110 and they refunded me $14:95... now the refuse to reply to me emails and every time I call it says the number is not connected... DO NOT BUY FROM THIS COMPANY THEY JUST TAKE YOUR MONEY
DO NOT ORDER FROM HERE. Last week I purchased two pairs of boots from Sheplers. Today I received an email saying my order had been declined, however, when I checked my account, the funds had been successfully withdrawn. I went to my bank and they confirmed that Sheplers had received my funds amounting to over $600. After talking on the phone 8 times with 6 different people from Sheplers, they told me that they didn't have my money, that I'd have to file something with my bank and they would attempt to take the funds again. I obviously declined this 'solution'. After speaking to every management option (all thoroughly unhelpful), they finally checked with billing and credit. My money was back in my account minutes later. They fully attempted to steal $630 from me & would have if I'd not fought for it. Now we don't have the boots we need and I wasted a whole morning dealing with this. This is a very poorly run company, I am disappointed. I will be sharing my poor experience with others. DO NOT ORDER FROM HERE.
How can I get these people to respond? Three months since I ordered and paid for my boots. Nothing has arrived and they have sent one email apologising for the late shipment but no shipping details. I am at a loss.
I ordered my boots about a month ago within a day or two I received an email saying that the boots I ordered were on back order because they didn't have my size. So I called the international number and spoke to them they were extremely helpful in assisting when u would be expecting them to be instock, we kept in contact and I was given an estimate date, then I received an email that my item had turned up to their warehouse within 5 days including the weekend I received my order from America delivered to Australia, I called multiple times so I don't understand how everyone has been having issues unless they haven't been calling the right number.
Purchased a Twister Straw Cowboy Hat. Delivery OK, however when i opened the box and removed the hat it had a hole in the weave and the hat was a size to big. ( Size not Sheplers problem). Obviously the quality control by Twister is out to lunch however Sheplers should never have sent it out in the first place. I take a 7 1/8" hat in a Resistol or Master Hatters and that's what I ordered in the Twister so don't buy a Twister based on their sizing or you will be very disappointed.
Report this company to the authorities... I am £200 dollars out of pocket and don't expect to receive my goods as they do not answer email or calls.
I had to return the boots that I ordered as they were not leather (website claimed they were) and the label said they were sent from China.
These people need to be put in jail
I placed an order, I think, got email saying order was received with no order number. So when I called their customer service, they hung up on me the first time. Then told me they couldn't help me because they didnt give me an order number. The guy I talked to told me to send an email - this is the same email address Shepler's states in their order placed message not to respond to. I'm about to cancel the order through my credit card since they can't even find the order. Not sure how this place keeps the lights on.
I ORDERED 3 THINGS AND GOT 1 THEY DONT ANSWER THE PHONE AND THE SYSTEM HANGS UP ON YOU AND THEY DONT RETURN E MAILS
VERY POOR SERVICE NO WONDER THEY HAVE A LOW RATING SHOULD HAVE CHECKED THIS BEFORE ORDERING
Worst customer service ever! Ordered a month ago, was wondering why I mever recieved my order, tryed to email thru the website, this didnt work. Pm on fb and got told they emailed wanting proof or credit card and/or utlity bill, this email looked like a scam (showed my bank amd they told me not to reply, no Sheplers heading etc), will not shop here again and will make sure I share my experience with as many people I can on facebook! Good thing about social media is word travels fast.
Sheplers blamed me for not answering their scammy email! No cancelation email... im absolutaly gutted!
Ordered two pairs of matching boots for my daughter's wedding. Once they arrived they did not match so I contacted CS and explained it to them. They were pleasant and sent me a return label and promised to find matching boots or contact me if they could not. Ten days later, was sent one pair and reimbursed for the other with no call explaining what they were doing to fix the problem. Called them, was told yes they have boots that match but now I have to repurchase the other pair when in fact they had not credited my account yet. Was told several times, just buy them they will match. So, again purchased the boot. Days later, two pairs of boots that again slightly off in color which I"m sure is normal but the stitching color was different on them. Called CS yet AGAIN, given the sorry, we can send you a label so you can return them yet again speech. So now, daughter's wedding is coming up, NO BOOTS and not happy with the whole situation since this has been going on for over a month.
Don't trust website for items in stock. FALSE ADVERTISING ALL OVER. Cust. Service lacks understanding and while they eventually refunded money for Items I never received it was not easy or pleasant. Take your money elsewhere!
