Sheplers

I ordered a cinch jacket from this website with expressed shipping after a couple days went by I was alarmed that i wasn't givin a conformation email so I called. When I called no one could help me at all said I didn't even have an order with them meanwhile they had received and not returned my payment. No one would help me at all! After 2 calls getting no where and 2 urgent emails that were also not replied to I happily took my business to cavenders. After working in costumer service my whole life I know very well this is not how you do good buisnes. I will not recommend this company to anyone.

I ordered my stuff on Saturday 21Oct17, which I understand is not that long ago. It stated that after 3 business days, all clothes would ship. I called customer service yesterday, and she said that all of my clothes have been received by the vendor, and that they should ship "soon." She could not make any guarantee on the phone that they would ship anytime this week. I ordered these clothes because I am going to Nashville on 01Nov17. $110 later and I will not be going on my trip with anything that I have ordered. My order online still says "being processed" and all that customer service had to say on the phone was "i'm sorry." I will never order from them again.

I ordered a mens work coat. What I first opened the package, I saw the coat was the wrong color. Then I noticed it had a hood, the coat I ordered did not have a hood. When I looked at the tag, I saw it was the wrong size. Then I saw it was a womens coat. Sheplers missed on every count. I called customer service and told them they sent me the wrong coat. I was told the couldnt ship me the correct one because they were going through inventory. I had to ship the coat they sent back (they did email me a mailing label) before they could process the original order. Sounded to me they didnt trust me -but they did process me credit card and get their money. Today I got an email from them that they had received my return. So I called and asked now that they had received their coat back when would they ship mine? The customer service rep couldnt tell me. Said they were processing a backlog. When would the backlog be caught up? She didnt know. Who has the information? No one. She asked if if I noted the problem on the packing slip. I told her there was no check box noting they sent me the wrong order so I wrote out the problem on the slip. However, based on everything else that has happened with Sheplers customer service Im a little worried they are going to send me another womens coat, even though she said the problem was documented in her computer. I guess she finally got tired of my guestions because suddenly there is a lot of noise on the line. So now they have my money, and they have their coat back, and they cant tell me when they will ship the proper item. I should have known this was going to be painful. The packing slip that was in the box with the coat had the Return mailing sticker removed from the slip. Apparently they removed the return slip before they shipped me the wrong coat. Must be a way they are using to slow down returns. A bad omen...

I tried to purchase a pair of boots, and at checkout it kept telling me to check my billing info, so I did multiple times and It kept telling me to do the same again. Every time I retried it it charged me again. So now I am down $800! Called to discuss the problem and was told to call my bank and the operator showed no sign of an order! And 2 different prices multiple times! See ya... this site is so sad. I really hope this doesn't happen to anyone else. Now I sit and wait to be able to pay my bills.

Its now been 12 days since I placed my order with this company. I guess it must be held up at customs or Its being delivered by pony express. I almost forgot that I even placed an order. Hell Ive could driven to Wichita three times by now and picked it up myself. I will never order from this place again. Anyone that has left a positive review of this company must either work there or know someone that does. DO NOT waste your time with them. Their prices may be reasonable, but youll wait forever to get your merchandise. Im normally not a person that writes reviews but, 12 days and counting is ridiculous.

I ordered a hat. They did say it would take 5 days to ship. After a little over 2 weeks the hat still had not shipped and I had heard nothing from them. I then called them 3 times. They lied to me twice. The 3rd time they said they had no idea when it would ship because they did not have it and it had to be made. I don't think they actually stock anything. Wish I had checked the reviews before I ordered from them... there are piles of bad reviews online for them. I told them to cancel the order. Anybodys guess if I will actually get my money back. Never again!

Ordered a $57 pair of pants and received a shirt instead. At least they provided a shipping label for return. That was 14 days ago, and when I called today to check on the status they informed me that it was still in transit! What? I asked for a tracking number, but was told only they could use the order number to track the return. My only way was to call back and a representative could give me the status. I am beginning to wonder just how much more of a fight it will be to actually get a refund for an order they screwed up. You have been warned... stay away from this company!

First let me state I have not had the displeasure of dealing with Shepler's first hand. I have had friends and family who were both rather disappointed with the wait for shipping and the difficulty in returning an item for a refund/exchange. The problem is that these companies get too large and start dealing in too many items, and they feel untouchable. Furthermore, I have seen them try to put the smaller dealers out of business, by taking losses on items until they drive the smaller guys to give up. Now, seeing these experiences I tried my luck with sellers on Ebay. Trust me there are a lot and they are selling a lot of the same things, but I looked deeper into people who seemed to specialize in one or two things. For instance, I will only buy my western shirts and leather goods from this one kid on Ebay (I'm not hyping him up, I am just giving an example here. You will have to go on there and look deeper into what people are selling and the feedback they are getting). He gets things shipped quick (He has some items in stock, others get dropped shipped, but they are usually on their way in 24 hours. He blew my expectations away because he was hungry for my business (And still is). There is another girl on there, that sells western boots, and concealed carry purses (My wife had been looking for a good one). She like the other guy would ship before the estimated time, and it was always what she said it would be. When she didn't know for sure, she wouldn't lie, but tell me that she did not have the answer currently but would ask the company directly. You can't really expect that kind of service from a Shepler's or Boot Barn. I suggest everyone find their own guy or gal and use Ebay (Everything on there is guaranteed, but I never had any problems) or a small sellers site that you trust. Make that person your go to, just like it used to be and you will be happier with your service and overall purchases. Just my two cents, but if I am wrong then I will eat my hat. Anyway, I hope you all got your stuff sorted out and that you have a great weekend.

Jake

I paid for 2nd day air and got my package 3 days after ordering which is fine but didn't get a shipped email or a delivered email. Called customer service while at work to cancel order because I thought it wasn't even shipped yet. Lady was rude and I told her I wanted to cancel and said well it's still processing so I can't cancel it. When really they can they just want to make you pay extra to retune it. Then she changes it to oh it was delivered today at 11:53am you'll have to check the front porch. I hung up and checked my front porch there it was. Honestly from my experience I will NEVER order from sheplers again. Horrible customer service, horrible order tracking, and my boot box was damaged as well.

Maybe I'm more tolerant?! Ordered a hat that was shown in stock and shipping in 4 business days; obviously was not in stock since took them two weeks to ship but, other than that they charged my card just once before shipping my order, the charged amount was right, product size and colour were right too.
Therefore, 3 stars from me.
Thanks.