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I order on November 27 and it is December 15 and I still have no product. Tracking number does not work. Customer crevice don't pick up the call. Emails don't get replied. Don't buy from them.
I logged in to Sheplers.ca and ordered two pair of Wrangler Jeans for a total price of $63.98. When I entered credit card and all the shipping info and hit the check out I was amazed they charged me $32.95 shipping for a total $96.93. I search the web site looking for how I would cancel the order. I found their customer service number and called. The C/S agent was very polite but told me he could not find my order and Ishould call back in 30 mins as it was probably just going thru the system. I agreed to call back. In the meantime I called my credit card company who advised the order had already gone through in U.S. Dollars so with the currency exchange the total was now $124.00 I immediately called the C/S agent to cancel the order again and also sent and email through their web site same story can't find the order call back in 30 mins. As you might guess each call takes a long time to be answered and by the time I got through it was two hours or so since the order. They couldn't find it again and advised me to call back the next day which I did. This time I was told they had the order and it was going through shipping. He told me it was to late to cancel so what I should do is wait for the package to arrive at the Canda/US border where I would get a call from customs for the duty charge and I should simply tell them to return it to sender and I would get a refund to my credit card. Problem now is I would have to pay shipping to return it. Called credit card company again and they said nothing they could do about so it looks like I am sh-t out of luck. I have yet receive an order confirmation told them they had sent it to the wrong email address After correcting the proper email address still I wait for documentation. When one calls customer service a folksi comes on to tell you agents are busier than a cows tongue at at salt lick so prepare your self for a long wait.
It seems that this company only puts effort in their website and making prices lower than anyone else. Problem is they sell items that they CANNOT ship... EVER. Customer service call was useless. I talked to a Whiny girl that blamed time of year and the vendors. I ordered 4 items over a month in advance Deborah Christmas and they only managed to ship ONE thing. All the rest were back ordered. Why are they taking peoples $ when they cant ship? Is this company run out of someones garage? I cancelled the balance of the order but only received email confirmation for cancelling 2 items instead of 3 so I dont think this is over yet. Go to Cavenders!
Ordered in 29 november, all was allegedly in stock. December 10 no confirmation of shipping... called customer service and was told it was packaged for shipping and could not be cancelled. Two business days later it is still being processed and it has not shipped. Told them they better pull it because I am not paying for it. Again told it was too late. 40 years of history over. Better hire you some older employees that still believe in integrity. Btw, don't run my card already stopped it.
Ordered Christmas gifts on Nov 26, everything said "ships next business day" Here it is, December 7th and still products. Website says it was shipped, but USPS tracking has NO shipping info. Try to email "Customer Service" and the email doesn't send from their website. Tried calling twice, hung up after 30 minute hold times with no answer.
I had ordered a beautiful pair of boots. It said to order up a size, so I did. When I got the boots, they were still a size too small. Beautiful quality, so I was going to exchange it. According to the website, I should include the return slip, which was supposed to come with the order. Well, there wasn't one. I tried to find a way to print one from the website. There isn't an option. So, I tried calling - twice. After being on hold for 20 min, I hung up. Then I tried e-mailing them, no response. I finally sent them back. I used the packing slip and wrote "Return" on it. I had changed my mind, trying to exchange them. I don't want to work with a company that will not communicate. So now, I am out $10 for S&H.
I had tried to order from them before, a few months back. After one week, I got a call, that they were back-ordered. Then I got another call that they actually don't have them. I am done with this company.
Ordered a ring that said it was in stock, ordered the ring, received an email a week later stating that the ring was on backorder, emailed Sheplers, it says they will reply within 24 to 48 hours, that's a lie, 7 days later still waiting on a response from them, I should have looked at the reviews first, and would have never ordered anything from these people... Don't call you won't get through, 25 mins on hold, I guess they figure they've got ur money... No need to answer you. Contacting Amazon next. Beware do not order anything from these crooks...
They offer an item, but really its not in stock. I did not find this out until I phoned several days after placing my on line order. Also its hard to get through to speak with customer service. I was put on hold with some stupid folksy cowboy recorded message. After being told that the belt I ordered was in stock and being shipped after a three week wait, I'm unclear if its being sent DHL or usps! Do not buy anything from this company.
They lure you in with the lowest price. They lie about merchandise being in stock. Ordered something (a gift), received confirmation email. Received follow up email that they processed my order (yes, charged my credit card) but never got additional email with shipping information. Called, was told it was in stock and would ship by end of the day. Guess what - it never happened. Called again. More excuses. Now I have to follow up with my credit card company! More time wasted! Stay away!
Ordered boots and had a confirmation only to receive a email a week later saying my order had been cancelled. When I contacted them they said the vendor was out of stock. They are taking orders without knowing if the product is even available.
Ordered pair of boots paid extra for two day shipping. Ordered on a Thursday. Did not ship until Saturday will not arrive until Tuesday. Asked for a refund of two day shipping. Did not even respond and no refund.
Horrible customer service, online and on the phone. Ordered a pair of boots, never received a confirmation and nothing was updated on my account on their website. When I called, after waiting on hold for 30 minutes, the customer service agent yawned the whole call. Go elsewhere. Terrible company. If i could give them zero stars I would.
Excessively difficult to place, and now cannot get a confirmation of, an order for boots. After several Log-ins and the necessity to create several accounts, I am now unable to determine if my order was indeed placed. A 'live' call was of no help; simply informed that "... things are real busy this time of year..."
Better alternatives at same prices...
Very happy with a nice pair of Dan Post Raleigh boots! However, email with tracking link never worked. Emailed customer service twice, never received an answer. Phoned customer service, she informed me boots would arrive today (day of call), which they did.
12 days now for my orders with multiple emails and now the phone number does not even work. This is beyond unprofessional! I will never place another order with Sheplers and I hope that you do not get burned as well.
I ordered a pair of boots on a Saturday afternoon and received them them following Wednesday. I did pay for the 3 day shipping but after reading the review I was worried it would take weeks to get them. I saved about a hundred bucks going through them and I'm very happy I did. The boots were exactly what I ordered and fit perfectly. I would recommend sheplers to anyone wanting to get a quality product at a fraction of the price. Not sure what all the negative reviews are about.
Ordered a cowboy hat exactly what I ordered came in a week and a half the only reason I didn't give them 5 stars is tracking your order with them sucks. However I will definitely be ordering more stuff from them beautiful hat thank you to Sheplers
I ordered a birthday present for my great niece at the end of October and it is 11/16 and still no package. They say they ship in three days on their site. These people are thieves and I had to get another present so I would have one for her.
I've been a SHEPLERS customer for >40 years both with their Denver stores (no longer here) and on-line. My last two transactions were nightmares and from what I'm now reading, by others, they were mild by comparison. I can't imagine them staying in business much longer, SAD!
The return/exchange process has been an absolute long drawn out nightmare. Nothing can be done online. I got a partial refund when all I wanted was a different size of the same boot. I would NEVER buy from Sheplers again
