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I ordered a Christmas gift to be sent next day. The website defaulted to regular shipping and I stayed on the phone 45 minutes to get this issue fixed. During this phone call we confirmed exactly what I ordered and the color. Received the boots on time but in the wrong color so again I spent 45 minutes calling back. I was told to go on the website, print a return label and when they receive them back they can try to reorder. There was only one left in stock so I obviously couldnt get them sent back and reordered that quick. I asked if they could hold or reserve or do anything and they basically said nope. Very unprofessional and not customer service oriented at all. Never shopping with them again.
Ordered boots December 19th, received December 22nd just as promised. Totally satisfied with the product, and shipping time. Would use this company again.
Took away one star because I did try to call the customer service line, and was not able to get through in a timely manner. Just beeping. Eventually did get through after calling 20+ times, and waiting on hold 30 minutes.
Horrible Companyslow, poor customer service
HORRIBLE CUSTOMER SERVICE
If I could give zero stars I would!
Liars
Terrible service - go ANYWHERE else!
WORST SERVICE EVER!
Shipping service is terrible
BUYER BEWARE!
Just some of the headlines for reviews for SHEPLERS.
I agree with everyone of these headlines.
Ordered boots for Christmas gift that they claimed they had in stock on October 28,2017 and have yet to receive my order (12/22/17). Now they claim the boots are coming from their supplier. Cannot cancel order because they claim the order is being processed and I will have to pay shipping to return the order. Repeat the headlines above. Doesn't get any worse than this. Stay away!
Please do not shop at Sheplers, Its been 2 weeks and my order for one pair of boots has not shipped. Ive emailed several times with no response. Ive called over and over and 90% of the time the phone is busy and when i did get through nobody ever anwsered. I finally got through by calling there central office at *******838 and saying i needed to place a order. Come to find out the boots are not in stock and they do not have a date of when they would be. Canceled the order.
So you know the BIG BANNER at the top of the page that says "Guaranteed Christmas Delivery"... that only applies to certain items. So my item does not qualify. So here it is December 21st, and I have no Christmas gift for my husband because my item never shipped. I would highly recommend ordering elsewhere. I called their customer service multiple times, and held for about an hour each time. I finally called the number they have listed for International customers (Kansas number), and said I was placing a new order, and they picked up. Could be coincidental, but try it if you can't get through. But again... I'd order anywhere else but this false advertising, suck you in, and disappoint you company. They suck!
Ordered on December 7th, it was pending in my credit card transactions for a while, then disappeared. I emailed them my order number to find out where my order was. No response. I called and the line was always busy. I emailed the customer service inbox again. At least they didn't run off with my money, i haven't been charged for it - yet. But it would be nice that while it advertises it ships within 11 days... it's been 14 and no customer service response at all.
Unfortunately you have to give a 1 star minimum.
Ordered jacket with garentee delivery before Christmas. Well tracking shows after Christmas delivery. I called, no answer. I emailed 3 days now no reply. I've called multiple times and the phone obviously is not even working. How are you even in business? I wish I'd read the the reviews on your miserable company before my purchase. Shame on me once, never again.
Tim W
I ordered boots on Nov. 20th. It's now Dec 20th and I still don't have my boots. I email them 5 times and have not heard a single word from them. I will be contacting PayPal today and getting my money back. These boot were to be a Christmas Present. Took me quite a while to save for this present, now it's 4 days until Christmas and I'm screwed.
Go to Boot Barn, you will be happier.
I ordered a pair of boots and got free shipping because of the cost but I still have received the boots and it's been two weeks! They have good products but their service is terrible. They are using the wrong shipping company. I have emailed them to find my boots but no answer yet. For a great-name company like theirs they should look at the shipping service they are using
Stay away!, ordered dec 2 2017, over a week just to ship, free shipping only if you order over $70. Even though it says free shipping on all items, my order account says I bought nothing, average time to pickup your call 24 mins. They sent the wrong color, rest of my order "might" be arriving on the 23rd of dec. Never again.
I ordered some boots for my daughter 15 days prior to Christmas. After placing the order the web page said that I would get the boots on the 22nd of December. Nope! Lies! I kept checking the tracking number and it shows that they never even sent them! I called my bank the money has been paid. I waited a few more days and called for hours non-stop. No luck there! What a joke this place is! Finally after getting through to them the guy on the phone said it needed to call UPS... really! I called UPS and they said it would not be delivered until after Christmas. I would NEVER do business with these people EVER! You cant trust what they are saying as far as delivery... as of today we still have no boots... as much as you pay for a pair of boots the least they could do is make sure on their end that you get them on time!
No email or confirmation and busy signal when trying to find out what is going on. Never had an order history in my account but finally after ordering a different pair and receiving them 2 days later with a different company did they show up. Keeping them only because I don't want to deal with them on trying to get a refund.
I ordered boots for my granddaughter Nov 27 and on Dec 7 the was still no order history but my credit card charged. Talked to someone on the 10th and they said the order will be here on the 15th for sure. Guess what no boots and the web page says there is no order history. Buy somewhere else.
Ordered boots on line for Christmas. 3 day shipment, it's been 8 days and the order hasn't even processed. I can't get through on the customer service phone line because it goes to busy right away. I've called 8 am, 12 noon, 9 pm, and 2 am. Doesn't matter it's always busy. And I can't go on line and cancel the order either. Electronic customer service is also no help.
Not a fan of Sheplers
Ordered boots for a Christmas present on 11/27/17 Been trying for two days to contact - says - processing and LINE BUSY! Ridiculous in this day and age of automation. DO NOT BUY FROM THIS SITE.
I ordered 3 items for my husband for Christmas on 12/5. Tried to track order on their website and it will not show the order. I called last week and after 45 minutes was able to speak to someone. Was advised two of the items, coat and t-shirt would be received this week and the wallet was backordered. I received the coat and a package today. When I opened the package it was not the t-shirt but an empty box. Someone had cut the tag off of the wallet and sent the packaging less the wallet. Either there is a thief in the warehouse or they are just sending out empty boxes. I have been on the phone, wasting two hours, of my evening trying to contact their 24/7 Customer Service. Once this is resolved, I will never order from this company again.
I ordered 3 items on 12/08/2017 for my husband for Christmas. All items said they were in stock and would ship in 2 days. I received 2 items but here it is a few days before Christmas and the 3rd item has not shipped. I have tried emailing them several times with no response and I have called them unable to get someone on the line. This is unacceptable! You are quick to take my money but not to get me my items. Ridiculous
I thought that ordering on 12/2/17 would be ahead of the curve and give me plenty of time to receive the items I ordered for my husband's Christmas gifts. They did not supposedly ship until at least a week later. Then somehow, the shipping continually gets pushed/delayed. 2 of my orders haven't even been updated beyond the initial "shipping" confirmation, and one of them has gotten pushed to 12/23. I've emailed twice (no response a week later) and I either get no response on the phone line, or a dial tone as if the number is not even in service...
Do not order from here if you want to have confidence you will ever receive your items or even have someone at the company address your issues.
I was very skeptical and worried i was not going to receive these boots for Christmas, i read all the bad reviews and people had gone months without receiving anything. I ordered these boots a week and a half ago and received them in the mail today.
Shocked and very surprised, the communication for Sheplers was not the best but wow were they fast!
Thanks
My boots came from the States to my door in Canada in 4 days. Emails kept me up to date, and when I got nervous and called their International customer service number they answered in a very timely fashion. Boots are beautiful and exactly what I ordered. I am happy to recommend this company based on my experience.
Ordered a pair of boots it said they would ship next day then I get a confirmation they will ship in 2 weeks! I stayed on hold for over 30 minutes to cancel and I was finally able to cancel my order. Stupid me tries to order a different pair of boots and it says my order will not go through except my card gets charged twice! I will definitely never try to order from this company again.
