Sheplers

I ordered a carhartt vest from this site for a Christmas present for my husband. Order placed Dec. 6th, after not hearing they sent the package I called the customer service line 5 days later. I was told the vest would be shipped from their warehouse when it arrived Dec. 14th. That date came and went, I never got an email that they sent the vest. I called back Dec 17th and was told the item never arrived to heir warehouse, they would call me and let me know if it was in. I never received a call. Called back without getting through the next day. Called again Dec 21st the vest was still not in the warehouse. Cancelled my order and I will never use this site again.

I ordered a sports coat online for my husband. It didn't fit so we called and made an exchange. We tracked the package and saw that it was delivered back to their warehouse and 4 days later we still had not received notice about when our new coat would be shipped. We called their toll free customer service for three days before anyone even answered. When they did I was put in hold for over 2 hours before I hung up. We also sent them emails for two days and NO ONE replied. I called the store and magically someone got through. Where I was told the size they said they would send is was out of stock. No one ever called to inform us of this and let us know there would be a delay. Our issue is still not solved since NO ONE will call or email us back.

Purchased a leather vest from this company. Returned the vest due to wrong size. Called customer service regarding delay in refund. I was told that it takes ten days for them to receive the returned product and an additional four to five weeks before I would receive my refund. Interesting way to use other peoples money.

Great service. I ordered a beautiful pair of Dan Post boots and got them within in a week. The only complaint that I have is that I didn't receive an email saying that they shipped. But other than that absolutely tremendous service! Highly recommended.

Worst online order experience EVER! From not honoring the advertised sale price to adding an additional charge to my credit card AFTER-THE-FACT, e-mailing customer service twice to no avail, and calling customer service twice. At least I found out that the additional charge was because they supposedly have to "estimate sales tax." HELLO! Do they have Jethro Bodine "cyphering" for them? What a complete JOKE! Just hope the item actually arrives so I can return it to the store. Will NEVER shop with them again.

Worst customer service. The email said they would get back to me in 48 hours. I got an email back 2 weeks later saying they couldn't help. I bought 5 felt hats to which they were all stacked up like cups and sent in 2 boxes. Sheplers doesn't know how to treat felt hats? Is this business owned by city folk? You don't stack hats. And how do I wrap them all for christmas. I wanted to send one back but had no box to do it in. I threw it in a box and mailed it just like they did to me. My wife had the a similar experience. She ordered pants and they sent her mens wranglers for a giant. She called and they fixed the problem by deleting her order.

I ordered some work boots in October. I waited and waited for the shipping information to be emailed to me. When I finally received an email, it said that the boots would not be available until January of 2015. I needed the boots quickly for work, so I called the company and canceled my order. I was told that my credit card wouldn't be charged since they had not shipped. A few weeks later I find out that they did indeed charge my credit card. I called again and was told that they shipped them out. They told me to send them back and they would credit my credit card. I have never received the boots.

I ordered a pair of boots for my niece's birthday on a Wednesday. I paid the exorbitant sum of $30 for next day shipping, since her birthday was that Friday. The package did not arrive until Monday, Customer service says they reserve the right to take 48 hours to ship an item and would not refund the shipping costs. I could have ordered the same boots on Amazon for less money and shipped them for free and they would have arrived at the same time! No excuse for this!

My husband ordered a pair of boots for me for christmas last year and paid extra for the two day shipping so that they would be here by the 23rd of December. They arrived on the 28th! I broke them in inside for about a week and then began wearing them outside. Two weeks later the heel fell off as I was walking! I didn't hit it or anything like that, the entire heel just fell off. I called and never heard back from them and ten emailed and still did not hear back! I continued to call and email and finally got a call back but guess what?! By then it had been over 90 days since the purchase and there was 'nothing they could do.' They sell poor quality boots and don't care about their customers what so ever. My husband paid over $200 for boots I wore for three weeks!

I created an online account & placed an order online three days ago, after the order was placed I checked the Order Status feature and nothing showed up?
Thinking the order failed I placed it again. Once more nothing in the Order status. So I called customer service and got the most Rude / aloof, ignorant woman ever.
Three days later still nothing in the order status feature. Called and at least got a guy who was polite and seemed embarrassed that Sheplers website was such a failure.
If this order ever makes the trip it'll be a miracle! LAST ORDER TO SHEPLERS FOR ME! Not durprised to see a 1 1/2 star rating... There are plenty of companies who read their reviews and learn from them. DO NOT WASTE YOUR TIME WITH THESE PEOPLE..

Website stated "entire site on sale"... AND 20% off! Ordered 220 dollars worth of Miss Me clothing. In my cart it showed the sale price and then the price with the 20% off. My order total was 220.00. When I clicked submit payment at checkout, it changed my order to 275.00. I immediately called their customer service. The woman on the line told me I have bad news, you cannot get the 20% off. I told her that your website showed that I was getting the sale price and that it is misleading the customer. I asked her to put me on the phone with a supervisor and she said that her supervisor already told her there's nothing they can do and they will not give me the 20% off. I told them to cancel my order and that this website and company is misleading and fraudulent! The money came off of my credit card and I had to wait for it to be cancelled and then be credited to my card. This company is terrible! Shop at boot barn or cavenders or ANYWHERE else! I'm an avid online shopper and this has been my WORST experience ever. TERRIBLE customer service. JUST DON'T SHOP WITH THEM!
P.s. I also emailed their customer service telling them about my sub par experience and have not heard a peep back. Trust me, they just don't care.

Horrible people. Had to file claims with bank for refund. Dont close the account and then ship after you cancel. I am calling the Postal inspector for mail fraud.

They sell boots made out man-made leather but describing it as leather. Communication is bad as can be. There website has one button for order submition so I had no chance to decide whether I want there delivery condition on not. They don't use PayPal so product technically can not be returned. Very disappointing. Not recommended.