Sheplers

I purchased a pair of boots for my fiance' for Christmas. They were too small and we had to return them. Sheplers' received the return on Jan 15. I called a few days later and asked when the exchange would be shipped out. I was told "within the next 2 days".

Two weeks went by and still no boots. I called again. They processed the return incorrectly, corrected it (ostensibly) and told me they would ship them out that day. The following day, I received a notification that my card had to be reauthorized before the exchange could be shipped... bear in mind that I had already paid for the boots and the purchase prices had not been refunded to me.

I called and asked why they needed to reauthorize my card when they have the money for the boots and never refunded it to me. I was told by the accounting associate that "behind the scene they have partially processed a refund and to cancel that transaction and fully retrieve the payment, they had to reauthorize my card". I found that to be odd and had never heard of such a thing but it was either that or they were not going to ship the exchange. I reluctantly agreed to allow a reauthorization and I was assured by the accounting associate that the fee would not be debited from my account... and it was (of course!).

I called Sheplers as soon as I saw the charge and spoke to a supervisor. The supervisor told me he would release the authorization hold on the pending transaction. The money should be available to me either immediately or the following day. Of course, it wasn't. Two days later, the pending transaction settled and Sheplers completed another debit of my account for boots I already paid for.

Without getting into the details, 4 days later, I still don't have my money. I have spent endless hours talking to Sheplers via email and on the phone to no avail. I keep receiving promises of a refund which takes "2-5 days" (although they can charge my account instantly but can't issue a refund for 2-5 days) and it appears they are going to take all of the 5 days and I expect even more. They blame the financial institution for the delay... my financial institution is great... I assume the incompetence lies with Sheplers.

Anyway, they are rude and incompetent. I implore you not to buy anything from Sheplers. It will cost you time, aggravation, frustration and money. This organization is incompetent and customer service is deplorable!

In the past month I have placed several orders, I spoke to 4 diffrent ladies, Diana, Julia, Connie and Angela all 4 ladies are the best in customer service. Placing orders on the web is fine but I think I will continue to call in my orders when it comes to Sheplers! Outside the CSR experience I have bought 2 Stetson hats and so far love the first one and will be receiving the second soon, both have been bought during Sheplers clearance sales and at a good price. I recommend people to spend a little more money for a better quality, Sheplers has the quality you want! I hope the picture puts a face to the voice.

Thanks ladies!
Chris Harris
Cincinnati Ohio

**Warning** - I got caught up in the hype of buying something that I wanted on line. Little did I realise that this matter was going to drag on for so long. I ordered a pair of boots, Sheplers in their wisdom sent me a pair of boots FIVE sizes too small. So you do the right thing and contact customer service - no issue - other than - because of their error, it was going to COST me postage! Are you serious? For their mistake - they charge the client? Now, that's not a way to do business.
Without the involvement of my banking institute this sordid issue would have dragged on.
So folks, do yourself a favour and do not do business with Sheplers.
They are not customer focused - and to add insult, when the boots were returned they even charged a handling fee.
For those interested, I did not exchange the boots nor re-order them from Sheplers.

I was delighted to find a pair of lined jeans online... but the delight faded quickly when faced with the shady sales practices of sheplers.
Within two minutes of making the online order I received an email
Confirming my order. I found that I would be paying the price plus $35.00 shipping as a didn't know I was ordering from outside of Canada where I live. Within two minutes I called the customer service line and was told that there are no refunds on sales goods and " the order was already shipped. So I was stuck with the price in USD, the duty for importing them in USD ($25) and $35.00 USD shipping... this much I cannot afford and will be paying off for months to come on my credit card out of my old age pension. Shame on you Cindy for lying to me just to stop me from cancelling a sale. You are preying on a poor old man who will miss a meal or two over this. Sheplers will never again get my business.

Ordered some boots on December 6,2018, i called hoping they would be here by Christmas. It is now January 15,2019 and stil no boots. I tried to cancel back in December but they said the order was pending, they were sorry but it could not be canceled. If they didn't have the size in stock, I shouldn't have been able to order in the first place.
Got a confirmation yesterday saying they have shipped, not even going to open them. I will be shipping them back as soon as they get here.
I wish I would have read the reviews before I even ordered them in the first place.

I ordered a pair of boots from shelpers/BootBarn. I got a size that was too big, so I simply wanted to exchange them. I was told they do not do exchanges, only returns. I sent the boots back to them and 4 weeks later I have not gotten a refund. After 20 plus email back and forth. I was told that I'm basically out of luck. I now have no boots and no refund. By far the worst customer service I've ever had. Not to mention they ripped me off $120+ dollars.

Even though they say it's two day shipping they don't put it accountable the warehouse when they choose to ship it I'm highly disappointed with this company. First package was supposedly delivered and it never showed up so when I put a complaining they were supposed to send another one out that hasn't even been shipped from the warehouse they really screwed me over for Christmas and I will not continue to do business with them.

I ordered an XL western shirt from Sheplers on-line. A $29.00 shirt ended up costing me $42.00 (with S&H and tax added). That should have been enough to warn me. The shirt came and was so small I couldn't even move my arms in it. To return the shirt I only received a $29.00 credit once they took off all their "return costs". Plus, it took 4 weeks for the return to be received and processed by Sheplers.
NEVER AGAIN. P.s. I ordered the same shirt in XXL on Amazon Prime. Total cost to me was $29.00 + NV tax.and it was Beautiful..

It's was hard enough to find pointed toe cowboy boots and thought Sheplers would be a good source. Website said free shipping in 3 days, so i ordered 2 pairs of boots. Well it is now Six days, one pair is back ordered with no ETA, the other pair is supposedly in transit with ETA Tomorrow, which is Seven Days. I can only hope the boots are not junk when they finally do get here. It is likely i will Not use these people again unless they can give me a good reason to do so.

I had ordered a 4x jacket on October 24th, my order never shipped after a week of waiting for a shipping confirmation so I called the customer service number to see what was going on & why it wasn't being shipped. The woman told me that she would check with the warehouse as to why the jacket wasn't being shipped. She had told me that "it looks like a 3x will be shipped" well why would they ship a wrong size which would make me, the customer go through the whole return process and sipping back to them to get the right size? So she said okay well someone will call you within 3 days to let you know it's shipped so I said okay, fine. After 3 days which was 3 business days, I heard nothing. So I called again on November 1st to request a refund. The woman said I'd get the refunded money 3-5 business days which it's been a whole week & I still haven't received the refund money. I need to purchase this jacket elsewhere and have it in by November 23rd which will most likely take a whole week to arrive & it's just ridiculous.

DO NOT BUY FROM THIS COMPANY, After 10 days of not receiving my order I phoned them. They were not helpful, informed me that international shipping is a process and that they need to ship the product to their location from the weyerhouse first which takes three days then ship it out... it's now been 15 days, they never called me back. Other representatives say different things. Still no order, DO NOT WASTE YOUR MONEY. I reported to my CC as fraud. Hope this saves someone's time. Thanks Everyone.