Sheplers

Ordered 1 st pair of boots 12/4/2019 after the first week I didn't receive emails confirmation and the money was not taken out of my account. I Made a second order 12/12/2019 and the following day I checked my bank account and the money from the first order was taken. I called "ol shep" 12/13/2019 and asked to cancel my second order. The woman said yes that it would not be a problem. On 12/13/2019 I called again and they said the order was cancelled. On 12/15/2019 I checked my bank account and the money was on hold in my account. I called them back the 15th and explained that the other 2 times I called that they said my order was cancelled, she said that they shouldn't have said that. She proceeded to ask me for my banks fax number so she could stop the hold on my money. 2 days later they took the money back out of my account and said the boots were shipped. I called them back on 12/20/2019 and gave them a peice of my mind. She said she could give me a free return label WTF? I sent the boots back and the tracking says they received them 12/30/2019. I called back 1/3/2020 and she said that they haven't been checked in yet and I won't receive my refund for 5 to 10 business days...
WARNING Don't do business with Sheplers... I had to give one star to be able to submit my review, but they didn't deserve it.

Sheplers website showed that my order had been delivered, when in fact it hadn't been. I attempted to contact the company to try to get the product that I paid for sent to me. I sent 5 emails that all went unanswered. Every time I call customer service, I get "disconnected" as soon as I ask for an actual person to talk to. The automated system is also not an option considering it told me it had no record of my order at all.
I will NEVER do business with them again, which is quite a shame considering they used to be my favorite to order from since I was a little girl. I'll be using Amazon from here on out.

I stumbled on a gold mine when found Sheplers looking for something else, I made the mistake of looking and I fell in love. I purchased cripplecreek beaded Fringe suede wrap skirt, I viewed all comments and quickly placed my order. I Recieved my skirt today 12/30/19, gorgeous high quality well made beautifully designed. Best of all It fits like It was tailor made for me. I love this company and clothes so much I ordered the turquoise Military Fringe Jacket. Best on line purchase I have ever made.

Ordered a leather vest for Christmas on 11/25/2019 which never arrived. When I called to follow up I was told that there was a glitch between the Paypal and Sheplers platforms and the order was never shipped. I was never notified. I placed a 2nd order using my credit card and again the vest never arrived. This time when I called I was told the item is not in stock. Again I was never notified. Unfortunately, Sheplers is unreliable. Would love to be able to order many of their items but what's the point if they are never shipped.

1st, This company has no sense of its self.

2nd, They don't honor overnight shipping when you pay for it.

3rd, If you shop on line and the item's are listed as in stock, don't be surprised when receiving your confirmation that most the items are not.

4th, UPS and Sheplers don't know how to track the packages nor provide accurate dates.

5th, They are quick to take your money and it takes up to 5 or 8 business days to get a refund.

6th, Customer service does not exist, do not expect to be heard or receive a resolution you the issue they created.

7th, They are open Black Friday but don't count it as a business day which is odd.

Trying to return two pants that I did not order from Sheplers. I got a return authorization to return the pants and they received the pants back at there warehouse... then they credit my account for only one pair of pants. I sent a email to customer service and did not get a reply. I called there customer service phone number and there phone system was out of order (for the entire day) when I called and finally got a hold of them on the phone two days later. They had no record of my return. They told me they would call me back!

First, my credit card wouldn't go through, call CC #, they sad it was "potentially fraudulent." Then I ordered four shirts. Get a CC charge for $883, call, they say they will look into it. Call me the next day "Good News, my supervision says we can refund you $606." Like they are doing me a favor for refunding the overcharge. And the number still isn't right.
Then I get confirmation email with no tracking.
Then I get one shirt and an email saying all four were delivered.
Another phone call, opps, here's another tracking number.
Finally the last three delivered.
They SUCK.

I ordered two shirts, one shirt was $65 and the other was $30, (no confirming email response for my purchase) and when they arrived (no order receipt) the $30 shirt was incorrect and not the one I ordered. It took three more phone calls to finally get this straightened out and asked them to mail me a return shipping label, (I don't have a printer) they told me, no problem. In about two weeks I received the label, shipped the incorrect $20 shirt back for a credit. When I received my statement they gave me a credit for $19.95 for a $30 shirt. When I questioned them about the $10.05 shortfall they told me it was to cover the cost for the return shipping label, ridiculous!

I ordered a pair of work shoes that were said to be "in stock" and decided to pay for 2 day shipping as I needed them ASAP. This was August 1st. 4 days later, nothing. Waited a week and still nothing and got told they had to come from the manufacturer, therefore not "in stock" right? So they said it'd be a few more days and even then, the 2 day shipping wouldn't start until Sheplers received them from the manufacturer. Another week, still nothing and now back ordered and not expected until the 15th. 16th rolls around and still nothing so I call again. Now it's not expected until the 19th. I promptly cancel my order and will take my business elsewhere. The shoe is STILL labeled as "in stock" on their website.

Terrible customer service. Well I mean if lying is considered customer service. Same story as all the rest here. Placed order, said it would ship in 2 days, weeks later nothing. This is some type of internet scam or something. When I order something I understand there an be delays. No emails or calls, nothing. Terrible. It can't get worse than this so skip these scam artists and try another place. Save yourself the hassle of dealing with amateurs.

I ordered a shirt for my husband's birthday. There was a flag on the site that said "orders placed by 3 pm will be shipped he same day." I did not get the shirt in time for his birthday. I called Sheplers the next week. The told me that they would check on it and I would hear In a few days. Eventually I did get a call from them and they stated the shirt would go out the next day and I would get an email confirmation. It has been 3 days since that promise and I still have not gotten that email. I called them this morning and they told me shirt was discontinued. I would never, ever order from them again. I wish I had read the reviews before ordering from them. I have no pics to post as I never got my item.

Dont buy anything from these clowns ever. They will promise anything for a sale and then make no effort to keep their promise. Their website is like quicksand and if you can get free of it, good luck getting your product. I paid for next day air only to have it promised to arrive 4 days later. Customer service is lazy, stupid and incompetent. I'd buy a shirt from Walmart before I'd ever spend a dime with these thieving cocksuckers again.

First, I have ordered successfully from them. Shipping was slow, but I got what I wanted.

However, twice now, I have tried to order via the website, and had total failure. First time, I just could not for the life of me get the order to complete. Tried three times on three different days. Gave up, emailed them, their response: nothing.

Second time, I spent about an hour carefully picking out shirts. Placed the order. Wait. Wait. Wait. A month later, nothing. No charge to my card, no confirmation, just nothing.

I won't bother again.

I ordered a pair of boots that were on sale for my son. They sent the wrong boots and the wrong size. The return was easy enough, but the process was to put my contact information and return/exchange instructions in the box. I included my original order which had my address, email, etc and asked them to please send me the right, originally ordered, pair of boots. Weeks went by and I finally got an email that the return had been received. More time went by and I had not heard anything else. I finally called customer service and was told the item had been refunded and there were no instructions for an exchange. So, I have to wonder... is that box on a shelf in a warehouse somewhere full of my personal information? They obviously did not look at it, or they would be sending me new boots. Also, I still have yet to see the funds added back to my card. I will never do business with Sheplers again. This is unfortunate, because it used to be one of my favorite stores - about 20 years ago.