Sheplers

This company is the worst when it comes to returning merchandise. They charge a $10 fee per item not order and they also charge a restocking fee. A shirt that I returned which cost me $46 was refunded by the return for only $24! I called and complained and the customer service rep didn't even care and just stated that was their policy. Buyer beware…. Don't order from this company! You will be sorry if the item has to be returned!

Very good shopping and fast shipping!
If you have a problem or question the staff is eager to help and very understanding to your needs! Definitely will shop here again!

... I bought jeans from Sheplers twice over the years and never had a problem. I recently purchased a pair of jeans the same size I bought before (I'm still wearing them), and they were HUGE! Way too big. So I decided to exchange them, this is where things turn disastrous. The user interface on the returns page is a joke. I tried to exchange them but the radio button for exchange would not work. After a phone call I was informed that I couldn't exchange them because I paid through PayPal. What the heck has that got to do with the price of tea in China? They said there would not be a $10.00 charge for the return shipping. That was simply a lie in the making. My original cost was $43.40. My refund to PayPal was $24.97, fool me once. I bought the jeans from Amazon for $27.00 (Same jeans, same label), plus tax, free shipping. Never again will I purchase anything from Sheplers. I cannot recommend this company to anyone, use Amazon for best price and honest customer relations/service...

Bought a few belts from them and was very disappointed in their quality. One of my favorites started to break down after a year, just like car parts only made to last so long, just after the warranty expired. Very sad. But they were very sorry, I guess that counts for something.

I placed an order 9 days ago and it hasn't even shipped! In this day of quick shipping and excellent care, Shepler's is lacking. Who would think it takes 9 days to even leave their warehouse? The order is a birthday gift which although order two weeks before the big day, will not certainly be late. I wish I had read these reviews before placing my order. Very upset with myself for ordering with this company.

Please never order from there if you are a international customer.

1) the price it's not cheaper.
2) Every time you request information from customer service it's wrong. Like yes we will change your order... They can't do nothing for customer service just cancel your order and re-order. Useless
3) all order are manage by Globale for international, so Sheplers can't change, add or do anithing about your order.
4) I ordered a pair of boot 250$ and need to exchange because was to small. Their site said if you exchange you don't have to pay the 40$ return handling fee. It's wrong if you are a international customer (wrong information on return policy).
5) finally they said only way to exchange it's to cancel and re-order. The worse part they credit me minus the 40$ in addition minus 47$ of taxes. It's lost 87$ and no boot. Worse place to shop don't go there.
6) if i would like to re-order that would cost me again the 47$ of taxes... crazy

PLease advise all your friend and contact to not order there

Thought I ordered a wide size boot as both 9 and 9D were listed. When it arrived the box said 9 regular. Returned boots immediately, but it was not mad clear that $10 would be withheld from refund. That is disingenuous.
Order # SHP*******

First time buying from these guys.
Was looking for a new pair of Cowboy boots.
They don't sell close to where I live.
Picked the pair I wanted, and within 2 1/2 days there on my doorstep.
Ii live in Canada and the city I live in it takes 3 or 4 days to get a package across town.
Now for the boots themselves.
Excellent fit, excellent, quality. They are exactly what they advertise.
I don't think I've ever had as good an experience buying something online as dealing with this company.
Will definitely buy from them again.

I ordered boots on the 4th that were supposed to ship out the next day. Today is the 20th and the order hasn't shipped. No one corresponded with me at all until I asked for help, after which they initiated a trace which I'm waiting 7-10 days to learn the results of. Meanwhile they have my $200 and I have a ticket to hurry up and wait. Reviews on their site (which I can't seem to find a way to post on) are overwhelmingly positive and, based on what we see here, undoubtedly curated to their liking. Will be looking at Tecovas in the future.

I placed an order for a pair of boots around 7pm on 9/25. After placing the order I found I different pair I liked and tried canceling it online but i could not find anywhere on the website that would let me cancel the order. I called them as soon as they opened the next morning to try and cancel the order and they said I couldn't because it was in the process of shipping. I asked when it was supposed to ship and she said on Monday. I again asked why I couldn't cancel since I had just place the order the night before and the lady did not have an answer. I again tried calling in Monday to cancel and they refused and said it was still in process of shipping. I will never buy another pair of boots from Shepherd again.

I had order items from Shepler. It didn't indicate that it couldn't deliver to a Box number. They took my funds and sent off with DHL. They didn't provide DHL with my contact information and when DHl asked if they could get that information or return to Shepler to refund me, Shepler notified them to destroy package. However Shepler kept my money! I've emailed twice and only received unempathetic emails that refuse to make this situation correct.

I ordered a pair of riding boots and after two weeks had passed and still had not received them I decided to track the order and to my surprise the order had been canceled by Sheplers! No one notified me. I then sent an email asking about it, no answer. Sent another email requesting my money back and again no response. Took a screenshot of my credit card statement showing the charge and again requested a refund. I have gotten NOTHING! I always do business with Boot Barn and just thought hey, I'll give Sheplers a try. Never again!