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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,509 reviews

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Ohio
1 review
0 helpful votes
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Great product. Excessive Packaging.
January 19, 2026
Updated review

It was a lot to get open, but great products. I got a red and black suit built in shape wear.

I was not sure it was going to fit but it did.

Only weird thing was the surprise gift. No idea what it is, how I'm supposed get it on or for what - it's very complicated and heavy. It's also neon tie dyed which is not my jam. Like the neoprene tho.

Date of experience: January 9, 2026

UX design appreciated as well as ability to hold token...
January 7, 2026
Previous review

UX design appreciated as well as ability to hold token across sessions all the way to purchase. Looking forward to seeing the products.

Date of experience: December 27, 2025
Louisiana
1 review
0 helpful votes
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The current refund process requires improvement. I request the same expedited service for my refund as was provided for the initial charge. I expect the funds to be returned to my account with the same immediacy with which they were debited following the order placement.

Date of experience: January 8, 2026
Maryland
1 review
0 helpful votes
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True size, good support
January 19, 2026

Great product, true to size, really fits and make me feel confortable, make my breast looks good and hides the rolls back. The bad thing is that, down the breast that part always rolls up. Could be great if they add a silicone band or that band a little thicker.

Date of experience: January 8, 2026
California
1 review
0 helpful votes
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Great Products
January 19, 2026

My favorite piece is the MistWeave Skin Flow Full Coverage Bodysuit. It literally does everything I need for a comfortable full coverage shaping solution. It's not too constricting but smooths and supports extremely well. I'm 5'7 and 230lbs with a pear/hourglass shape and LOTS of humps and bumps that need to be addressed. This piece does it all for me. I've bought 4 already because it's a staple in my wardrobe now!

Date of experience: January 8, 2026
Texas
1 review
0 helpful votes
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I will advice to buy a size down
January 19, 2026

My experience was satisfactory. The ordering process was simple, and the item arrived as expected. The size did not fit as anticipated, but the product quality was acceptable.

Date of experience: January 8, 2026
Georgia
1 review
0 helpful votes
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Great Everyday Bra
January 18, 2026
Updated review

Probably one of the best bras I own. I love how it smooths over my back and nicely lifts. Nothing dramatic with the lift, but still a nice lift compared to my other bras. I was hoping for a little more of a push up and together affect but regardless still great purchase for an everyday lifting bra.

Tip: definitely measure yourself and find your size on the items measuring guide. I'm usually a different bra size but for this specific bra I'm a different size and it fits wonderful. Not too tight.

Date of experience: January 8, 2026

Need more reviews
January 2, 2026
Previous review

Need more reviews

Date of experience: December 22, 2025
Michigan
1 review
0 helpful votes
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EASY! GREAT ITEMS TO CHOOSE FROM.
January 18, 2026
Updated review

I PURCHASED AN ITEM, BUT IT WAS TOO SMALL. CUSTOMER SERVICE TOOK GREAT CARE OF MY CONCERN, AND NOW I'M MAKING MY SECOND PURCHASE. I HOPE THIS ONE IS A KEEPER.

Date of experience: January 8, 2026

I think I will be happy once I get my new size. Afterwards I will gove a new review.

Date of experience: December 28, 2025
Illinois
1 review
0 helpful votes
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Communication
January 18, 2026
Updated review

Has sent emails inquiring about the sizes of products that they didn't have and would they be re-ordering trying to see could I get it in my size there was no answer back

Date of experience: January 8, 2026

Just awesome
November 9, 2025
Previous review

I've gave it a five star Basically a five out of five

Date of experience: October 30, 2025
Arizona
1 review
0 helpful votes
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Products great customer service
January 18, 2026
Updated review

Nothing from the company it said that you couldn't get a hole in it or whatever and I reach out to them because they're digging a run in the product and then I returned it and they sent me out a new one

Date of experience: January 8, 2026

I love this site
November 10, 2025
Previous review

Order and arrived a week later

Date of experience: October 30, 2025
Minnesota
1 review
0 helpful votes
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Disappointed
January 18, 2026

I ordered the wrong bodysuit. They sent me a replacement but it was the exact same suit. I was disappointed because I explained what happened and I was reassured that I would recieve what I intended to order. That'd isn't happen

Date of experience: January 8, 2026
Florida
1 review
0 helpful votes
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Good
January 18, 2026

Good good dofonkgsdk mndwfvdsflsv lddsbgflwds

Date of experience: January 8, 2026
Florida
1 review
0 helpful votes
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N/A
January 18, 2026

Ordered several orders and a few mystery boxes with each order and on a couple of orders didn't realize the mystery box defaulted to xs and that I could not exchange them for the correct size with the no hassle refund policy.

Date of experience: January 8, 2026
Ohio
1 review
0 helpful votes
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All items purchased where perfect.
January 18, 2026

The items I ordered fit perfect to my 3xl size I purchased my items in a 2xl it worked perfectly, I got tons of compliments. I'm very happy with the results.

Date of experience: January 8, 2026
Georgia
1 review
0 helpful votes
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Too Small
January 18, 2026
Updated review

I was looking forward to enjoying it based on all the advertising and hype surrounding this brand. I carefully reviewed the size chart and measurements provided and ordered accordingly. Unfortunately, upon receiving the item, it was extremely too small.
Spending nearly $100 on a garment that doesn't fit as described is very disappointing especially during a time when the economy has shifted and every dollar should truly be worth the spend. Overall, I would give this item two stars due to the inaccurate sizing and overall disappointment.

Date of experience: January 8, 2026

It was very easy
January 3, 2026
Previous review

It was very easy

Date of experience: December 24, 2025
California
1 review
0 helpful votes
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Very durable products love it
January 18, 2026

This would be my second time buying the first time I loved it I've lost weight so now I got to go one or two sizes down we'll see how it goes

Date of experience: January 7, 2026
North Carolina
1 review
0 helpful votes
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Zipper broke
January 18, 2026

I'm in between size small and medium. Your site says that if your hips are the larger size that you should order the larger size, so I ordered a medium. That being said, I was surprised that after the second day, the crouch zipper broke. So I'm stuck wearing it like that because there's no time to order a new one and you don't accept returns for worn items. So it's basically junk!

Date of experience: January 6, 2026
Colorado
1 review
0 helpful votes
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Good Everything In
January 18, 2026

This is my third order from Shapellx and they never fail. I got the Armour shaper and it hold my back fat and rolls in. I look good in my clothes and feel secure! With the price.

Date of experience: January 7, 2026
California
1 review
0 helpful votes
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I feel bad to order because too much plastic for each product. Last time i ordered a bodysuit and i really like it. The problem is the breast cup were damaged from bad packaging, it should be in the box, not the flat bag. Packaging should be improved

Date of experience: January 7, 2026
Canada
1 review
0 helpful votes
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I bought most of their products of which I'm proud of. They have sizes for all. Wearing their products make u feel n look put together. Thanks SHAPELLX.

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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Missing and damaged
January 18, 2026

The reason why i don't give 5 stars it because on my first order i missed one of my items and one of them was the wrong one sent, i emailed so many times nothing, other than that my second order was ok, I'm waiting for my last one.

Date of experience: January 7, 2026