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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,506 reviews

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Florida
1 review
0 helpful votes
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Shapellx provide dependable products.
January 21, 2026
Updated review

Their products are of quality and made for everyday use. Cleaning instructions and maintenance are clear and when followed, actually preserve the garments.

Date of experience: January 10, 2026

I was able to find the product I was looking for
December 25, 2025
Previous review

I was able to find the product I was looking for. The search results were quick and the price reasonable so far.

Date of experience: December 14, 2025
Missouri
1 review
0 helpful votes
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Love them!
January 20, 2026

Shapellx has not fail me yet. I love the quality of the material. If I had the money, I would order the Activewear by Shapellx. But underwear comes first.

Date of experience: January 10, 2026
California
1 review
0 helpful votes
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True fit
January 20, 2026

A friend told me about the product. It's was easy to navigate the site as well as order. Received my package earlier than expected.

Date of experience: January 10, 2026
Indiana
1 review
0 helpful votes
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Nice bras
January 20, 2026

Well made bras. Unfortunately, I ordered a size too big. Hoping my replacements (sent for free with returning others) are on the way and that they fit, as the replacements cannot be returned for a refund.

Date of experience: January 10, 2026
Colombia
1 review
0 helpful votes
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Shape wear
January 20, 2026

Found 2 possible items to wear for a wedding under my dress. Received them when it was estimated. The items were nice. Both items were as described, but the front class being Shape wear is not for petite bodies my size but the other Shape wear was great.

Date of experience: January 10, 2026
Minnesota
1 review
0 helpful votes
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I was skeptical
January 20, 2026

I had never heard of this company or products before, but decided to take a chance and I'm really glad that I did! They are great quality products and the shipping was really fast and easy, which is always a plus! I will definitely be using them again.

Date of experience: January 10, 2026
Virginia
1 review
0 helpful votes
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Excellent Products
January 20, 2026

Love the quality of the products; I have several skirts, bodysuits, jumpers and swim suits. I am so comfortable in these clothes, I don't work about being too curvy because I KNOW I look great.

Date of experience: January 10, 2026
Alabama
1 review
0 helpful votes
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Satisfaction Guaranteed
January 20, 2026

I purchased a shaper, but when I tried it on it was too big, I contacted them to let them know, they mailed me a size smaller and let me keep the larger one they truly take care of their customers

Date of experience: January 10, 2026
New Jersey
1 review
0 helpful votes
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Hermoso
January 20, 2026
Updated review

Su material es esplendido muy buena calidad

Date of experience: January 10, 2026

Hermosas
January 18, 2026
Previous review

Me encanto mucho ylo recomendaria a otras personas sus priductos

Date of experience: January 8, 2026
Illinois
1 review
0 helpful votes
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Item Performance
January 20, 2026

The bras that I ordered do not perform as listed in the descriptions and videos. It said that they don't rise up or roll up, but they do. The material falls around the band and will not lay flat. I am extremely disappointed. And I think the return policy is that they will not refund your money but they will give you a credit. I don't want credit. I want my money back.

Date of experience: January 10, 2026
Massachusetts
1 review
0 helpful votes
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Strapless bra
January 20, 2026

Overall, I don't feel like these bras have enough Lyft and support. They're well-made and for someone who is younger with smaller breasts, they might work. Second time I've ordered and not been satisfied.

Date of experience: January 10, 2026
Maryland
1 review
0 helpful votes
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The first shapewear item I purchased wasn't the correct fit according to the sizing chart provided. I had to go up 1 or 2 sizes when I did the free exchange, but I was glad to be able to exchange the incorrectly sized item.

Date of experience: January 9, 2026
New York
1 review
0 helpful votes
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Great
January 20, 2026

On time shipping, I got the large in size for my first order which fitted well for a little then got a little lose so this time I got medium size. Am still a little on the fence about the size but am hopefully this will be it. But overall you guys rock

Date of experience: January 9, 2026
Pennsylvania
1 review
0 helpful votes
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Too small
January 19, 2026

The item was too small and tried to return and they didn't want to take back. Wanted me to do a review and I can keep the item and my money was supposed to be returned. But that didn't happen!

Date of experience: January 9, 2026
California
1 review
0 helpful votes
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I had a great experience with their service, from the moment I placed the order until I received it. They kept me informed every step of the way. I would definitely order from them again 100%.

Date of experience: January 9, 2026
California
1 review
0 helpful votes
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I don't have a butt. I thought the product would definitely lift what I had but of course it did not. However, my waistline definitely looked smaller

Date of experience: January 9, 2026
Illinois
1 review
0 helpful votes
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Wrong Address
January 19, 2026

When I placed my order, I confirmed my address and order and after order was placed I see wrong address was on order. Afraid I wouldn't get my order I contacted customer services via email and chat. I didn't talk with a live person so I was scared my issues wouldn't get resolve but to my surprise I was contact back via email, and my address was updated correct and i received my order in time for my cruise trip.

Date of experience: January 9, 2026
South Carolina
1 review
0 helpful votes
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Great Quality!
January 19, 2026

I've ordered 3 shapers and bras for my daughter. The holiday sale was the bomb! The quality is hands down the best for the price and is more comfortable than Spanxx! Send me a coupon 25% off.

Date of experience: January 9, 2026
Alabama
1 review
0 helpful votes
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Love this
January 19, 2026

Very comfortable and I love the look it give me with. Didn't have to keep adjusting it fit perfectly. I will purchase again and again.

Date of experience: January 9, 2026
Maryland
1 review
0 helpful votes
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False Advertising
January 19, 2026

Purchased the all in one shapewear with the bra and tights. Was advertised that it was strong and would not tear. Absolutely false! Stocking portion ripped as I was trying on straight out of the package! Will be returning.

Date of experience: December 26, 2025