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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,790
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

36,743 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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A life changer
March 23, 2026

I've worn girdles and they made me feel like I would pass out this product is so comfortable and it's exactly what their advertising I'm already looking to order my next one!

Date of experience: March 13, 2026
1 review
0 helpful votes
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Way too small
March 23, 2026

I know bra sizes vary from brand to brand, but this bra was 2 if not 3 sizes too small. I am returning it and got an email from the company saying they received my "application" for returning the item and that I am responsible for shipping and handling charges. On the plus side, the bra is very pretty.

Date of experience: March 13, 2026
1 review
0 helpful votes
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Amazing
March 23, 2026

The fit, the cut, the material. All amazing.This outfit makes you look so sim and so snatched, i'm in love with it. I'm also ordering it in the navy blue.

Date of experience: March 13, 2026
1 review
0 helpful votes
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Great
March 23, 2026
Updated review

It was a great bra, it fit perfect. I truly stand by this product it tucks all the areas around my breast. It also helps with sagging which is most important.

Date of experience: March 13, 2026

They are great bra's.
March 6, 2026
Previous review

The bra I got last time fit better than any other bra and the body fitting products.

Date of experience: February 24, 2026
1 review
0 helpful votes
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Bathing suit
March 23, 2026

Buy it. It fits so freaking good. I never been so amazed at putting and feeling positive about a bathing suit. Many compliments about it, too. Love love love. Buy buy buy it

Date of experience: March 13, 2026
1 review
0 helpful votes
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Terrible Return Service
March 23, 2026
Updated review

This is the most ridiculous return process I have ever encountered and I have now been trying for days to get the company to send me the return label. I will never even look at their website, much less buy something. Buyer beware!

Date of experience: March 13, 2026

So far, so good
March 10, 2026
Previous review

So far, so good. Hope this bra fits and feels wonderful.

Date of experience: February 28, 2026
1 review
0 helpful votes
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Good quality products
March 23, 2026

Ordered through Amazon was happy with my purchase chose to order directly through the site this time

Date of experience: March 13, 2026
1 review
0 helpful votes
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It does the job
March 23, 2026

I brought my first one when I had my surgery it did really good wish the lining that sticks to your legs would stay longer but after a couple of washes it went away

Date of experience: March 12, 2026
1 review
0 helpful votes
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Delivery takes too long
March 23, 2026

Limited variety. Don't look for matching sets. All items, colors, and sizes may not be available. The excuse is a high demand; however, they should be able to accommodate the demand by now. It feels more like slow production or poor supply chain management.

Date of experience: March 12, 2026
1 review
0 helpful votes
Follow Grabiela R.
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Everything was great. I just need to figure out how I could return this and get a bigger size cause it does not fit. It is super tight on me. The cup size is a little loose but manageable I guess or maybe I could go a smaller size, but I seen a lot of good reviews. That's why I decided to go with One and I need a brawl bad overall I think will be amazing ever fit!

Date of experience: March 12, 2026

Keep on advertising
March 8, 2026
Previous review

Keep on advertising

Date of experience: February 25, 2026
1 review
0 helpful votes
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I Guess (side eye)
March 23, 2026

This is a description of my experience. This is no way refers to the products, as I have yet enjoy them.

I received my order as expected. All of my products were too big. I didn't size down which a friend suggested I do. I'm new to shape wear and wasn't aware.

I reached out to exchange my products the very same day, 2-27. It is now 3-12 and I have yet to receive my return codes from customer service. Which from the email I did receive, says I'll get in 24-72 hours.

So I said all that to say this: purchase the correct size because return and exchange is not immediate.

Date of experience: March 12, 2026
1 review
0 helpful votes
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Love it!
March 23, 2026
Updated review

Customer service was excellent in helping me order a replacement bathing suit as well as keep the one I wanted to exchange!
It has a lot of compression and is very flattering. However it is too sexy to wear on an outing with my kids! Perfect for a romantic trip away

Date of experience: March 12, 2026

Quick shipping
March 14, 2026
Previous review

Quick shipping

Date of experience: March 4, 2026
1 review
0 helpful votes
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Cute suit, fit is off
March 23, 2026
Updated review

I ordered a cute suit and when it came, it doesn't fit well I reached out to customer service and never heard back so now I am stuck with a suit that doesn't git

Date of experience: March 12, 2026

Easy experience, hoping the fit is right
March 7, 2026
Previous review

Easy experience, hoping the fit is right

Date of experience: February 25, 2026
South Carolina
1 review
0 helpful votes
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Buy Now, Not Tomorrow!
March 23, 2026

The overall purchase experience was simple. The hardest part was deciding what my first product purchase would be. The shipping process was timely and I appreciated the unexpected trinket that accompanied my purchase. I've worn my Shapellx once and the way it snatched my body was EVERYTHING! It held me up and in. I will be purchasing more ASAP.

Date of experience: March 12, 2026
California
1 review
0 helpful votes
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Great!
March 23, 2026

Very happy with my order! The item arrived quickly, the quality is great, and it fits as expected. Everything was packaged nicely and the overall experience was smooth. I would definitely order again.

Date of experience: March 12, 2026
1 review
0 helpful votes
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New customer
March 22, 2026

I liked how the swimsuit snatched me in the midsection area. It was a struggle to get it over my hips, however it waa worth how beautiful it complimented my curves!

Date of experience: March 12, 2026
Georgia
1 review
0 helpful votes
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Good customer service. I wish the bras didn't have so many hooks, wish they could up with something different. Still gonna try.

Date of experience: March 12, 2026
1 review
0 helpful votes
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Fit terrible
March 22, 2026

It doesn't fit at all. It was high wasted but the adds made it look like it wasn't. I'm also having a hard time getting the return started. Iv got emails asking me if I wanted to return after I made it clear I did.

Date of experience: March 12, 2026
1 review
0 helpful votes
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Returns are very difficult
March 22, 2026

It's been almost a week since I have been trying to jump through this company's hoops for returning an item that just "doesn't work." No final resolution yet…….

Date of experience: March 12, 2026
1 review
0 helpful votes
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I just was not satisfied with my swimsuit product I got especially after watching the videos and reviews that people have about it. But I'm going to exchange it for one size up and a different color. So fingers crossed it better fit

Date of experience: March 12, 2026

I'm super excited
March 7, 2026
Previous review

I'm super excited

Date of experience: February 25, 2026