On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
Shapellx Reviews Summary
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had to return because I am small but I wanted a bodysuit that would still lift my butt, cinch my waist and flatten my tummy and this deep plunge bodysuit with the shorts was too big for my legs area. I exchanged it and hopefully this next order will work for me. I wish they made product in x-small
I am 5'3 and I wanted a body suit that would cinch in my waste, flatten my belly, smooth my hips and lift my butt. The one I picked had legs but it didn't fit well as the legs were alittle too roomy but worked well for the tummy and waist. I have thin hips but I still want my butt lifted. I wish the products came in an xsmall. I really like this product because the quality is great and the price is good. The customer service rep was so helpful and quick with her responses. I am going to be purchasing something else and hopefully it will work out.
I bought the bodysuit it was hard to get it to stretch, perhaps needed larger size, a easier stretch material would be better. Wanted to send back, but got a gift card thank you, will donate original maybe it will be good for someone else!
Sides not accurate I spent more money buying the same shape wear twice bc I brought a M and needed a sm when I actually wear a medium so it's confusing
Im so happy with these brassiere. They are comfortable, they lift, lift, lift and cover my back which gives me a nice shape not regrets
Im looking forward to try those brassiere they have good reviews
I only wore one bra and it was extremely uncomfortable. The hooks in the back rubbed against my skin and left a mark. I ordered a size medium. My normal bra size is 36C. This hasn't happened before with my other bras. Can someone please call me.
Thank you!
Cora
*******798
The process of exchange or return is very difficult to navigate. It looks like a great product but I have not been able to try it due to it not fitting.
I had a wonderful shopping experience with Shapellx. The website was easy to navigate, the product descriptions were clear, and checkout was simple. My order arrived on time and the quality exceeded my expectations. Everything about the process felt smooth and customer‑focused.
Ordering through the Shapellx website was effortless. The layout is clean, the checkout process is straightforward, and everything moved smoothly from start to finish. My order shipped quickly, which I really appreciate because when I buy something, I want it yesterday. The fast delivery made the whole experience even better.
This swimsuit makes me feel snatched and sexy! The swimsuit itself was a bit tight getting on, but once on it fit just right and was super flattering. This is great for that stomach area that I was feeling a bit nervous about for swimwear this year. 10/10 would buy again and recommend to anyone that wants a staple one-piece!
It was pretty straightforward placing the order, making the payment and waiting for the shipment to arrive. I love the swimwear and the free underwear!
First time ordering from this company. I found 2x was a bit snug and will be trying the next size up to see if putting the items on is a little easier and won't cause spillage. Friendly customer service.
I had to submit several proofs of purchase, but after that my product was
Shipped on the date promised. I was very satisfied with all the items I have ordered great quality.
I will 100/% order again..
I bought the mystery box which I think is a good deal. I was disappointed to find I received the the same exact items as the previous mystery box I had purchased. Would love to purchase more but afraid I would receive the same items again.
I always watch a little more tummy control in the products but otherwise good. I definitely appreciate the added zipper in the crotch. Great upgrade to the products.
The product is not as I would have hoped
I love the packaging and the tape measure that was included with my bras. The bras fit perfectly. I brought an XL I normally wear a 38 DD.
The website was easy to navigate and I like the size chart.
I bought a one piece, it fit perfectly but the bra area didn't fit because I'm a large on the bottom but I a b cup. So it was way too. If on the top but perfect on the bottom.
I bought the wrong size in bras. Long story short. They gave all of my money in a gift card and I reorder the correct size. Of course inhabd to return the bras. But, they paid for the return. SWEET!
I ordered a couple of bras and they were size 44c/d. I'm more on the "d" so therefore it was a little too tight across the rib cage. I bought the all in one ARMOUR. IT WAS TOO LOOSE. I I emailed several times no one responded. It seems as though something was changing within the company and perhaps it got caught in between the cracks all I wanted was to exchange it for a smaller size but no one never responded and it's been about a year ago but I keep coming back because I know the quality of these items are very good in spite of what happened
I love my shaper. Definitely defines everything. Nice smooth surface and easy to put on. Makes my waist look thin but adds some volume into my hips and butt. 10/10.
I ordered a Med and had to exchange for Lg, Shapellx made it seamless their customer service is prompt and unmatched! I will definitely be purchasing from them in the near future
I did not receive my order and I reached out and didn't get a response... however I ordered again asking a friend to do it for me. I received my item and absolutely loved it.
Did not take long to ship. I just had two babies back to back and wanted a flat stomach in my wedding dress but still complimenting my curvature and these do exactly that.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Lingerie Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account