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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,850 reviews

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1 review
0 helpful votes
Follow Afia T.
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Overall I like the company products. If you search my name you see i buy alot of your products. However I have a lot of products I didn't want and could not obtain a return label it is very hard to return a product so I think this will be my last purchase.

Date of experience: March 20, 2026
Georgia
1 review
0 helpful votes
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Customer service is 10/10 here!
March 30, 2026

I am always weary trying a new brand because I am tall and not being able to try on in person is hard if returns aren't easy. Customer service here is really amazing and the products are great!

Date of experience: March 20, 2026
1 review
0 helpful votes
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True to size
March 30, 2026

Was a little unhappy that my item came damaged and I could not exchange for exact item but I was happy to find a similar item

Date of experience: March 20, 2026
1 review
0 helpful votes
Follow Evelyn W.
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I have purchased shapellx shape wear in the past, and when I tell you, they are on point I promise you will not be disappointed. If you have not made your purchase please do so now you will not regret it.

Date of experience: March 19, 2026
1 review
0 helpful votes
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Fits great but..
March 30, 2026

Wore this once to a luxury hotel and it faded instantly when going in a hot tub. Disappointed. Love the suit and the fit though.

Date of experience: March 19, 2026
Canada
1 review
0 helpful votes
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Custom Service is fantastic!
March 29, 2026
Updated review

I live in Canada and I understand the shipping is different but I had no issues receiving the items I ordered. I did have to reorder a product that would fit better and customer service helped me out with a digital store gift card which worked easily.

Date of experience: March 19, 2026

So far so good
March 4, 2026
Previous review

So far so good.

Date of experience: February 22, 2026
1 review
0 helpful votes
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Fits just right
March 29, 2026
Updated review

Love this product! I wore it all night and it didn't roll down. I didn't have to worry about pulling it up either.

Date of experience: March 14, 2026

It went well
March 8, 2026
Previous review

It went well.

Date of experience: February 25, 2026
1 review
0 helpful votes
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Excellent fit
March 29, 2026

Fast shipping which I appreciate the most! It was an excellent fit and great communication, I will definitely be ordering from this company again!

Date of experience: March 19, 2026
1 review
0 helpful votes
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Good
March 29, 2026
Updated review

I like the shape ware. The bra fit my full breast. It just took a bit long to receive…. Maybe I was excited about receiving it😂

Date of experience: March 19, 2026

My shopping has been good
March 19, 2026
Previous review

My shopping has been good. I will not be able to rate products until I receive them

Date of experience: March 9, 2026
New York
1 review
0 helpful votes
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Satisfied
March 29, 2026

Shapellx delivers on their promise everytime. I love the products. The bathing suit I ordered was a bit too big and they immediately sent a replacement. Products are made of great quality material. The bathing suits snatch you in perfectly

Date of experience: March 18, 2026
Michigan
1 review
0 helpful votes
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I love it
March 29, 2026

My leggings fit perfectly under my dress. I love my results.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Shapellx too big
March 28, 2026

Received my Shapellx and it did not fit properly. I had to return it for an exchange. At first, I wasn't receiving any response, but I did get in contact with the seller and was able to return it. Now waiting for them to receive it and resend a new size.

Date of experience: March 18, 2026
1 review
0 helpful votes
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As advertised!
March 28, 2026

I love the suits! The quality is beautiful and colors are amazing.

Date of experience: March 18, 2026
Ohio
1 review
0 helpful votes
Follow Tracy T.
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Return to big
March 28, 2026

Ordering my jumpsuit was easy, great material length is good. But unfortunately does not fit good. Neckline to big, I have sent multiple emails to start return but no reply. Can you please assist with my return?

Date of experience: March 18, 2026
1 review
0 helpful votes
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First purchase with Shapellx
March 28, 2026

Saw an ad on Instagram and thought I would give it try. The price was reasonable and I was more than satisfied with my new bathing suit. I'm normally a size L/XL and the Large fit perfectly!

Date of experience: March 18, 2026
1 review
0 helpful votes
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Very good
March 28, 2026

I like that u were able to deliver m-f 8am-4pm to the front desk during business hours@

Date of experience: March 18, 2026
1 review
0 helpful votes
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Great experience
March 28, 2026

I bought 2 bras one fit perfectly and is comfortable for all day wear. It is supportive and easy to wear. The other bra I bought didn't fit correctly I'm not sure if it's due to my large breast and the cut was too low, but the girls hung out. I emailed about returning it and got a response in a day. So far it has been a great experience!

Date of experience: March 18, 2026
1 review
0 helpful votes
Follow Dana W.
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Great service
March 28, 2026

Lost weight so I needed new bras and wasn't sure of my new size. Ordered 2 bras and they were too big. Called customer service and they were great. The exchange experience was flawless. Waiting on my new bras now.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Bathing suit experience
March 28, 2026

My first swim suit was too small. I requested a return. The company sent me a new one right away. Great service! Love the suit!

Date of experience: March 18, 2026
1 review
0 helpful votes
Follow Lyndsay H.
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Shaper Swimwear is a Game Changer
March 28, 2026

I saw several social media posts about Shapellx and I began to have FOMO. I ordered a swimsuit and it came so quikly I was pleasantly surprised. I love the slimming affect and the coverup matches perfectly! Im now a shapellx believer and will be ordeing more soon!

Date of experience: March 18, 2026