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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I received a waist trainer it is to small would like to exchange from a 2x to a 3 x have been reaching out from day of delivery. In a little disappointed because I've yet to get a response.
I love the product but also the customer service. I accidentally ordered the wrong size and they quickly exchanged with no hassle. Always keeping me updated. Thank you!
I love those swimsuits, and this is not my first purchase! The quality is incredible! It fits perfectly, holds everything in place, and makes me feel confident. I highly recommend this beautiful swimsuit! 💕🏖
Ordering was easy. The ship time took much longer than I expected and the tracking information provided was not helpful, as it doesn't show where the package is in transit. This is why I gave this a 4 star review instead of a 5.
IncreĂblemente espectacular! Talla perfecta y muy buen material.
I don't really think this is for plus size women. It's probably a lot better for those who aren't plus size. My boobs (DDD) don't fit in the boob section.
I've purchased 3 swimsuits from Shapellx and they fit perfectly. I'm 5.7,185 pounds and I wear an XL. I like that the straps are wide and ajustable which helps for bust support.
Some items are not true to size but o do love the fact that you guys have came such a far way! Can't wait til there are more active options.
The 1st item was way too tight, and uncomfortable. But I will try the next size up, and see how it fits. Item came very quickly though.
This sight won't apply the discounts the sight offers!
I ordered shapewear for the first time from Shapellx. Unfortunately it was not the right size, but they have a very easy process for making an exchange. I contacted them and someone got back to me the next day! Currently waiting to receive my new item, but overall the product seemed to be high quality, and definitely makes a difference when worn under clothing.
Delivery was seamless and timely. Product packaging was exceptional and impressive. My only regret is that I need to return the merchandise as my arthritic hands are challenged by all of the hooks, so disappointed. I have tried several times through emails to get the return started and a label that I can generate to return, but no response, maybe I am doing something wrong
The website is user friendly. There are lots of options to choose from base on needs. I received my order in a timely manner. The product is high quality and I'm very happy with it! I also love that I got a post delivery email asking if I received my order. I will definitely order from this company again!
This shapewear is so comfortable it feel like a hug. I do wish it came in a long torso option (I'm 5'10"). It's beautiful and I can't wait to wear it on my wedding day!
I received my two-piece and one-piece swimsuits, and I love how they looked on me. They made me look slimmer, and I loved how they held up my ladies! The green color was beautiful!
I have to admit I never wear shape wear. This was far by the best. It was absolutely amazing. I love the way it fit. I wore it all day all night. It did not dig into my skin. It was very comfortable at first. I was very afraid to purchase it and I went on and decided to purchase it and I definitely will continue to purchase other merchandise from you guys also I'm not the type to write reviews, but I had to y'all did a great job with that Shapeware thank you.
The time frame and additional steps needed to get a refund is difficult for no reason. I have been in contact with customer service for over a week via email. All I want is to return the item because it did not fit and receive my refund. Still wanting for company to review my request for a refund before they will approve it and provide the return address information. Very disappointed.
My order was received in time and the material is super soft. Shapes me and smooths my back. Will definitely purchase more products.
The shape-wear was beautiful. However, I was not impressed with the fabric material because they were too thin for me. I am a size medium and I sized down to a small. For me an xtra small would have been ok because I still had room remaining. It just was not firm enough. I will be returning them.
Shapellx has amazing customer service. Easy returns if you have an issue. I consistently buy an XL is all shapewear, and they fit, which I appreciate. For the quality of their garments, the price is worth it. I really like that they rely on customer feedback to improve their products. I also like they use different body types. That's important to improving the brand.
I went online to purchase, and it was easy.
Great quality, and a perfect fit! I bought 2 bras and immediately after trying them on I went online and got 2 more. I do not enjoy bra shopping so finding a perfect fit and it's cute andddd I don't have to go in person to try them on?!?! Absolutely love!
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
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