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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The products I have ordered have been very satisfying. Perfect body contouring and that booty lift is chef's kiss! I love it. My husband loves it. We're happy over here.
Site is informative and easy to use. I wish there was PayPal option. Also, sold-out color in an item I was interested in. I had to settle for the beige because it was available in my size. No biggie. If it all works out, I might be returning and hopefully the color I with is back in stock.
The ease in putting the garment on was beyond my expectations. As a plus sized person with a stomach pouch, the shalwar made me feel confident and comfortable in the way I looked.
Returning my item has been so difficult. I emailed asking for a return, got an email back asking if I wanted a return or exchange. I emailed again, asking for a return. Got an email back asking if I wanted a gift card and to keep the item. Emailed AGAIN saying NO I want to RETURN my item. Finally got another email with the instructions to return. It was so much back and forth, I do not have time for this type of thing. I didn't even try the item on, I returned it because the company's logo was on the metal embellishment on the bathing suit. I'm a bigger girl and did NOT want it advertised, right on my boobs, that I shopped for a shapewear bathing suit. Why do this?! Anyway, sent my return yesterday I hope to expect my refund in the very near future. Fix your return system, it's ridiculous.
I was looking for a new bra and I did not like them. I tried to return them for a refund, but your company does not allow for that. It should be made ver clear that when you are purchasing the products that if you do not like them it is a final sale and you will not be given a refund.
I purchased 4 bras and 3 of the 4 fit perfectly. Customer service were very helpful and friendly assisting me with an exchange. The entire process was efficient and smooth.
I can say more once order is fulfilled.
I placed two orders on the same day. I received confirmation that both orders were received and were being processed. The next day, I received confirmation that one of the orders was shipped and was given a tracking number. And that worked great, a turnaround within 4 days.
With regards to the second order, I didn't receive any indication that it had been shipped, after the initial confirmation. So 6 days later, I reached out to customer service, and they were on it within 24 hours. I received confirmation of shipping and my package arrived the next day!
Very easy to navigate and they had exactly what I was looking for. Also, the pricing is very reasonable, thanks!
First, stumbled on Shapellx and thought the swimwear looked fun for ladies who have the full figure now.
The two suits I purchased fit great and made me fell confident. The free undies was a nice gift and I will definitely purchase additional ones. I have been tell my friends how comforatable the underwear feels.
LOL
So far it has been good. Now just waiting for the suits to arrive.
6x was not a good fit for me
Had weight loss surgery.
I skin / skirt all the around my body
Could not get the garment pull up
Properly in place to hook and zip
Very unhappy 😭 😭
The sizing is very important
Measurements
I don't Ike that my package was not eft at my door on the first delivery if it weren't ok I would've left you guys a message. The delivery driver took my package back and delivered days later not acceptable.
I had an excellent experience ordering from Shapellx! The ordering process was smooth and straightforward, and my items arrived promptly. The quality of the products exceeded my expectations, they are comfortable, well-made, and exactly as described. I'm very satisfied with my purchase and will definitely be shopping here again!
If you have a long torso, these are not long enough. And if you dont have large boobs the cups are too big and no way of adding more padding to make fit. I returned the 2 that I had purchased. I am 5ft 8in, 220 pounds, 44c, wear around a size 18/2x and have a thicker midsection.
Love the quality! I wasn't able to fit in the cup size for my chest. How can I ship them back, still have tags on and in original packaging.
The item works well for shaping the lower body, but the cups don't have any support or provide lift, which is what I was looking for.
Ordering was easy. The shipping was transparent and the items were delivered within the delivery window quoted. I wish there was a faster delivery option.
Great material made me feel snatched but not suffocated. I will size up from Medium to Large only because my butt felt alitte tight in the medium. Other than no complaints. Stayed in place and didn't worry about it rolling down.
I was skeptical at first because I'm not in the best shape but once I got it up, I didn't have any trouble with it. I didn't want to size up because I am endeavoring to lose weight. Overall it is quality shape wear
I LOVE MY BRAS! They lift these girls up to heaven
I like the quick shipping turnaround. I like the return options offered
I received a waist trainer it is to small would like to exchange from a 2x to a 3 x have been reaching out from day of delivery. In a little disappointed because I've yet to get a response.
I love the product but also the customer service. I accidentally ordered the wrong size and they quickly exchanged with no hassle. Always keeping me updated. Thank you!
I love those swimsuits, and this is not my first purchase! The quality is incredible! It fits perfectly, holds everything in place, and makes me feel confident. I highly recommend this beautiful swimsuit! 💕🏖
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
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