Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

ShapellxReviews 19,347

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,406
value
45
quality
3,446
This company responds to reviews on average within 1 day

Instant Feedback

34,501 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Keia W.
Unfollow Keia W.
Share Review
Report Review

Must buy!
March 2, 2026
Updated review

The products I have ordered have been very satisfying. Perfect body contouring and that booty lift is chef's kiss! I love it. My husband loves it. We're happy over here.

Date of experience: February 20, 2026

Site is informative and easy to use
February 18, 2026
Previous review

Site is informative and easy to use. I wish there was PayPal option. Also, sold-out color in an item I was interested in. I had to settle for the beige because it was available in my size. No biggie. If it all works out, I might be returning and hopefully the color I with is back in stock.

Date of experience: February 8, 2026
New York
1 review
0 helpful votes
Follow Barbara C.
Unfollow Barbara C.
Share Review
Report Review

Excited
March 2, 2026

The ease in putting the garment on was beyond my expectations. As a plus sized person with a stomach pouch, the shalwar made me feel confident and comfortable in the way I looked.

Date of experience: February 20, 2026
Michigan
1 review
0 helpful votes
Follow Lisa V.
Unfollow Lisa V.
Share Review
Report Review

Horrible return system
March 2, 2026

Returning my item has been so difficult. I emailed asking for a return, got an email back asking if I wanted a return or exchange. I emailed again, asking for a return. Got an email back asking if I wanted a gift card and to keep the item. Emailed AGAIN saying NO I want to RETURN my item. Finally got another email with the instructions to return. It was so much back and forth, I do not have time for this type of thing. I didn't even try the item on, I returned it because the company's logo was on the metal embellishment on the bathing suit. I'm a bigger girl and did NOT want it advertised, right on my boobs, that I shopped for a shapewear bathing suit. Why do this?! Anyway, sent my return yesterday I hope to expect my refund in the very near future. Fix your return system, it's ridiculous.

Date of experience: February 20, 2026
California
1 review
0 helpful votes
Follow Jamie P.
Unfollow Jamie P.
Share Review
Report Review

No Refund
March 2, 2026

I was looking for a new bra and I did not like them. I tried to return them for a refund, but your company does not allow for that. It should be made ver clear that when you are purchasing the products that if you do not like them it is a final sale and you will not be given a refund.

Date of experience: February 20, 2026
Texas
1 review
0 helpful votes
Follow Lorinda R.
Unfollow Lorinda R.
Share Review
Report Review

Easy Returns
March 2, 2026
Updated review

I purchased 4 bras and 3 of the 4 fit perfectly. Customer service were very helpful and friendly assisting me with an exchange. The entire process was efficient and smooth.

Date of experience: February 9, 2026

I can say more once order is fulfilled
February 13, 2026
Previous review

I can say more once order is fulfilled.

Date of experience: February 2, 2026
Arizona
1 review
0 helpful votes
Follow Marcia S.
Unfollow Marcia S.
Share Review
Report Review

Customer Service was very responsive
March 2, 2026
Updated review

I placed two orders on the same day. I received confirmation that both orders were received and were being processed. The next day, I received confirmation that one of the orders was shipped and was given a tracking number. And that worked great, a turnaround within 4 days.

With regards to the second order, I didn't receive any indication that it had been shipped, after the initial confirmation. So 6 days later, I reached out to customer service, and they were on it within 24 hours. I received confirmation of shipping and my package arrived the next day!

Date of experience: February 20, 2026

Very easy to navigate and they had exactly what I was...
February 18, 2026
Previous review

Very easy to navigate and they had exactly what I was looking for. Also, the pricing is very reasonable, thanks!

Date of experience: February 8, 2026
Illinois
1 review
0 helpful votes
Follow Patty C.
Unfollow Patty C.
Share Review
Report Review

Great reviews
March 2, 2026
Updated review

First, stumbled on Shapellx and thought the swimwear looked fun for ladies who have the full figure now.
The two suits I purchased fit great and made me fell confident. The free undies was a nice gift and I will definitely purchase additional ones. I have been tell my friends how comforatable the underwear feels.
LOL

Date of experience: February 20, 2026

So far it has been good
February 15, 2026
Previous review

So far it has been good. Now just waiting for the suits to arrive.

Date of experience: February 5, 2026
Texas
1 review
0 helpful votes
Follow Martha S.
Unfollow Martha S.
Share Review
Report Review

6 x was no a good fit for me..
March 2, 2026
Updated review

6x was not a good fit for me
Had weight loss surgery.
I skin / skirt all the around my body
Could not get the garment pull up
Properly in place to hook and zip
Very unhappy 😭 😭

Date of experience: February 20, 2026

The sizing is very important Measurements
February 15, 2026
Previous review

The sizing is very important
Measurements

Date of experience: February 4, 2026
North Carolina
1 review
0 helpful votes
Follow Alicia B.
Unfollow Alicia B.
Share Review
Report Review

Communicate
March 2, 2026

I don't Ike that my package was not eft at my door on the first delivery if it weren't ok I would've left you guys a message. The delivery driver took my package back and delivered days later not acceptable.

Date of experience: February 14, 2026
Oklahoma
1 review
0 helpful votes
Follow Crystal A.
Unfollow Crystal A.
Share Review
Report Review

Satisfaction
March 2, 2026

I had an excellent experience ordering from Shapellx! The ordering process was smooth and straightforward, and my items arrived promptly. The quality of the products exceeded my expectations, they are comfortable, well-made, and exactly as described. I'm very satisfied with my purchase and will definitely be shopping here again!

Date of experience: February 20, 2026
Ohio
1 review
0 helpful votes
Follow Heather P.
Unfollow Heather P.
Share Review
Report Review

Check your measurements
March 2, 2026

If you have a long torso, these are not long enough. And if you dont have large boobs the cups are too big and no way of adding more padding to make fit. I returned the 2 that I had purchased. I am 5ft 8in, 220 pounds, 44c, wear around a size 18/2x and have a thicker midsection.

Date of experience: February 20, 2026
Idaho
1 review
0 helpful votes
Follow Emily S.
Unfollow Emily S.
Share Review
Report Review

Return with tags
March 2, 2026

Love the quality! I wasn't able to fit in the cup size for my chest. How can I ship them back, still have tags on and in original packaging.

Date of experience: February 20, 2026
Georgia
1 review
0 helpful votes
Follow Adrienne O.
Unfollow Adrienne O.
Share Review
Report Review

Good option with straps
March 2, 2026

The item works well for shaping the lower body, but the cups don't have any support or provide lift, which is what I was looking for.

Date of experience: February 20, 2026
California
1 review
0 helpful votes
Follow Tiffany H.
Unfollow Tiffany H.
Share Review
Report Review

Great products
March 2, 2026

Ordering was easy. The shipping was transparent and the items were delivered within the delivery window quoted. I wish there was a faster delivery option.

Date of experience: February 20, 2026
New York
1 review
0 helpful votes
Follow Aryana D.
Unfollow Aryana D.
Share Review
Report Review

Loved it
March 2, 2026

Loved it and I did end up return some stuff because I didn't love the look of them on me and it was very easy to return items

Date of experience: February 20, 2026
Illinois
1 review
0 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Share Review
Report Review

Great material
March 2, 2026
Updated review

Great material made me feel snatched but not suffocated. I will size up from Medium to Large only because my butt felt alitte tight in the medium. Other than no complaints. Stayed in place and didn't worry about it rolling down.

Date of experience: February 20, 2026

Quick & Easy
February 14, 2026
Previous review

Quick & Easy

Date of experience: February 4, 2026
Illinois
1 review
0 helpful votes
Follow Marcietta D.
Unfollow Marcietta D.
Share Review
Report Review

Great Fit
March 2, 2026
Updated review

I was skeptical at first because I'm not in the best shape but once I got it up, I didn't have any trouble with it. I didn't want to size up because I am endeavoring to lose weight. Overall it is quality shape wear

I LOVE MY BRAS! They lift these girls up to heaven

Date of experience: February 14, 2026

Great Company With Great Products 👍
February 18, 2026
Previous review

I like the quick shipping turnaround. I like the return options offered

Date of experience: February 8, 2026
New York
1 review
0 helpful votes
Follow Adrienne J.
Unfollow Adrienne J.
Share Review
Report Review

Not pleased
March 2, 2026

I received a waist trainer it is to small would like to exchange from a 2x to a 3 x have been reaching out from day of delivery. In a little disappointed because I've yet to get a response.

Date of experience: February 20, 2026
Nevada
1 review
0 helpful votes
Follow Audrey N.
Unfollow Audrey N.
Share Review
Report Review

Great Customer Service
March 2, 2026
Updated review

I love the product but also the customer service. I accidentally ordered the wrong size and they quickly exchanged with no hassle. Always keeping me updated. Thank you!

Date of experience: February 20, 2026

Great product
February 15, 2026
Previous review

Fits great, trims body.

Date of experience: February 4, 2026
Washington
1 review
0 helpful votes
Follow Elizaveta M.
Unfollow Elizaveta M.
Share Review
Report Review

The quality is incredible!
March 2, 2026

I love those swimsuits, and this is not my first purchase! The quality is incredible! It fits perfectly, holds everything in place, and makes me feel confident. I highly recommend this beautiful swimsuit! 💕🏖

Date of experience: February 20, 2026