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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
3,010
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,584 reviews

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Texas
1 review
0 helpful votes
Follow Lauren Z.
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Ordering was so simple and i enjoyed it, even considered purchasing additional items - until i had to return one of the items in my order that did not fit. The customer service was initially quick to respond (Friday night), but when i replied (within 2 hours) requesting a refund instead of store credit i got no response. I followed up again on Sunday and received a reply that night stating i had to go through a refund request process which then had to be approved, which none of this is mentioned in your online policy. It took 4 days to approve my request. I sent the item out on March 26th and it was delivered on the 30th - i have still not received any response or refund.

Date of experience: March 5, 2026
1 review
0 helpful votes
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The best thing since sliced bread
April 16, 2026
Updated review

I was so excited to receive my order. They were everything I'd help they would be, but they are too small. I don't remember adding a size with my order. I would like to get a size large. Would it be possible to order a large from this email? Just charge the same card. Thank you so much.

Date of experience: April 6, 2026

The first time I saw this in my TV, I knew it was what...
March 19, 2026
Previous review

The first time I saw this in my TV, I knew it was what I've been looking for, for a long time now. Thank you for coming up with this. Just perfect!

Date of experience: March 9, 2026
Missouri
1 review
0 helpful votes
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Customer Service for the WIN
April 16, 2026

This was my first time purchasing and I would buy again. I like the good amount of option provided as far as styles and levels of shaping. The site was very user friendly. The return exchange process was pretty easy. Overall I think the products are quality as well.

Date of experience: March 29, 2026
1 review
0 helpful votes
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Good Product, but Tough Fit
April 16, 2026
Updated review

Having a really hard time finding a good fit on my body. Quality of products are really nice, but I've tried 2 different shapers now and neither of them quite work. I'm 5'1", 36DDD. Seems like most of the torsos on the products are too long for my body and strapless variations don't actually give me proper support. The shapers feel good on though, good quality and material and definitely suck things in and ac$#*!uate curves in the right places

Date of experience: April 6, 2026

Easy shopping. Good product
February 19, 2026
Previous review

The shapewear i got is good as far as sucking in my tummy and offering decent support for 36DDD. Unfortunately I didnt think about the stitching down the front sides of the abdomen which is going to be seen under my wedding dress so I'm going to have exchange it for something else

Date of experience: February 9, 2026
1 review
0 helpful votes
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A very Happy Customer
April 16, 2026

Great products & superb customer service!

Date of experience: April 6, 2026
Louisiana
1 review
0 helpful votes
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The only problem I'm experiencing is the suit is too large. I have requested a return label, which I have not received. I'm getting worried.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Difficult returns
April 16, 2026
Updated review

The return process is not clear and requires waiting many days for responses. I am still waiting for a response to use happy returns for the shipping.

Date of experience: April 6, 2026

Try it!
April 7, 2026
Previous review

I was surprised that they offer a gift card instead of returning the item! It took a little while to get the gift card, but over all a good online shopping experience.

Date of experience: March 27, 2026
1 review
0 helpful votes
Follow Kacie N.
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I had to send the swimsuit back because it was too small. I ordered an XL due to my H cups but could not get the swimsuit past my thighs without it hurting my skin. It was soooooo tight so I had to send it back.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Fits so comfy
April 16, 2026

It's breathable and comfortable to wear. I so love the sheer of the shorts. I would recommend this shape wear. Only con is that it rises at the legs on occasion and it depends what you are wearing. I do have a thicker thigh so that may be the reason but overall I like it and it does give you a toner shape.

Date of experience: April 6, 2026
Missouri
1 review
0 helpful votes
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Fast shipping, great quality!
April 16, 2026

I ordered 2 bathing suits, and they shipped out pretty quickly. They fit and are made of great quality material. Great company to buy from.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Awesome Product- Order One Size Up
April 16, 2026
Updated review

I love these products, but I have learned to order one size up to have my best fit and comfortable coverage. These are top notch products!

Date of experience: March 30, 2026

The shapewear that I purchased was too small
March 22, 2026
Previous review

I should've selected a Med or Large

Date of experience: March 12, 2026
Alabama
1 review
0 helpful votes
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Nice jumpsuit product
April 16, 2026

Ordered in black loved the product but too long. Received email stating would send another black jumpsuit in petite without me sending back the original product back, but I have not received the replacement jumpsuit as of today.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Just ok
April 16, 2026

The bras I ordered were just OK… The sizing was unique so definitely measure before ordering. Cup ended up making it look like I had pointy breast which it was not flattering. The fit is what it is. It happens not a big deal. But the reason I gave three stars is because the return process was super clunky and I had to follow up multiple times to get a refund.

Date of experience: April 6, 2026
Virginia
1 review
0 helpful votes
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Snatched!
April 16, 2026

I have a large, untenable tummy. This bathing suit had me absolutely SNATCHED in away I haven't been in years. Favorite ever. Looks so good 😊

Date of experience: April 6, 2026
1 review
0 helpful votes
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Purchasing went great, it arrived swiftly. However, it didn't fit and when I tried to return it, that was a cumbersome process. Then I returned it 3 weeks ago and I still haven't received a refund.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Good fit
April 16, 2026

The shapers i bought doesn't lift the gluten ss I expected. It does fit good, not as compressed as I'd have liked it but maybe I need to order a size smaller.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Flattering
April 16, 2026

I really found the corset part of the shapewear to be helpful in getting that flattering shape! I got an XL and probably could have went down to a size L to get a better fit. I loved that there was a zipper instead of a hook closure for the gusset to make it easier to use the bathroom.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Most items sold out
April 16, 2026

I saw Shapellx online and had to give it a try. Ordering was simple. The shipping of the items too a while longer than I expected. The items came and I realized I needed to return one for an alternate size. The return exchange process was time consuming and when they did send me the exchanges the fit was not the same at all. The sizing felt like the exact sizing i returned I have emailed the company since and haven't had a reply back as to what to do…The actual product is great but customer service could improve and sizing should be consistent.

Date of experience: April 5, 2026
1 review
0 helpful votes
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Blown away!
April 16, 2026

First I'm very skeptical about instagram ads but I had an event coming up and this shape wear kept calling my name so I ordered without high expectations and was completely blown away! The quality, the fit…not only does it suck everything in, it's also comfortable. I wore it strapless and it held up even with a high split dress, I just rolled up one leg and it still looked 10/10. If you're on the fence like I was, trust me you will NOT be disappointed. I need more!

Date of experience: March 27, 2026
1 review
0 helpful votes
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Perfect fit and sooooo sexy
April 15, 2026

This added great shape and the color is beautiful and the quality is outstanding. Elastic but not cheap. Very beautiful. I would highly recommend

Date of experience: April 5, 2026