Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
3,015
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,584 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Robin B.
Unfollow Robin B.
Share Review
Report Review

This is one of those pieces that actually does what it says it's going to do, which I feel is rare. The back smoothing is noticable in the best way; no weird lines, no digging, it just lays really clean under clothes. The push up is flattering without looking like you're trying too hard. It gives a nice lift but still feels natural, which I appreciate. And for an underwire bra, it's actually really comfortable. I can wear it all day and not be dying to take it off the second I get home. I've been reaching for this way more than I expected. If you want something that smooths everything out but still feels wearable, this is a really good option.

Date of experience: April 9, 2026
Maryland
1 review
0 helpful votes
Follow Monique F.
Unfollow Monique F.
Share Review
Report Review

The size small was too big
April 18, 2026

It was a hassle to find out how to return the item. Two weeks after returning the item I have not received notice that it was received or my refund is being sent.

Date of experience: April 8, 2026
1 review
0 helpful votes
Follow kyley s.
Unfollow kyley s.
Share Review
Report Review

Never received refund
April 18, 2026

I received the order and then returned it due to size issue. My order shows that it has been returned. But I still have not received a refund. Order ID: SYSX-*******

Date of experience: April 8, 2026
1 review
0 helpful votes
Follow Cynthia O.
Unfollow Cynthia O.
Share Review
Report Review

Commande
April 17, 2026

Comment on peut retourner la marchandise.

Date of experience: April 7, 2026
1 review
0 helpful votes
Follow Elena R.
Unfollow Elena R.
Share Review
Report Review

Order received
April 17, 2026

I love my new shape wear. Will definitely purchase more items

Date of experience: April 7, 2026
Georgia
1 review
0 helpful votes
Follow Heather W.
Unfollow Heather W.
Share Review
Report Review

Not as flattering as i thought
April 17, 2026

I have a short torso and the swimsuits were not as flattering as i was hoping - the 2 piece looked like a one piece because the top had a long band under the bust, and the bottoms were VERY high waisted. One piece just didnt fit well.

Date of experience: April 7, 2026
1 review
0 helpful votes
Follow Kelly V.
Unfollow Kelly V.
Share Review
Report Review

I saw the swimsuit on an influencer on Instagram and thought I'd give it a try. It did not disappoint! Love the suit and I feel very confident in it.

Date of experience: April 7, 2026
Illinois
1 review
0 helpful votes
Follow Aracelis A.
Unfollow Aracelis A.
Share Review
Report Review

Made cheap
April 17, 2026

If you are heavy busted forget it! The bra is made so cheap!

Date of experience: April 7, 2026
1 review
0 helpful votes
Follow Pamela M.
Unfollow Pamela M.
Share Review
Report Review

Smooth
April 17, 2026

I really like how it smooths everything out. The only thing I have a problem with is the crotch area. It keeps riding up my bottom..

Date of experience: April 7, 2026
1 review
0 helpful votes
Follow Ashli C.
Unfollow Ashli C.
Share Review
Report Review

Undetectable
April 17, 2026

Breathable and comfortable to keep on for hours at a time. It's seamless and undetectable. I would put this on under a dress gown or even jeans.

Date of experience: April 7, 2026
1 review
0 helpful votes
Follow Tee B.
Unfollow Tee B.
Share Review
Report Review

Good Service
April 17, 2026

Selected my item. Purchased. Received my order less than one week. Smooth and efficient. Would purchased again.

Date of experience: April 6, 2026
1 review
0 helpful votes
Follow Dana W.
Unfollow Dana W.
Share Review
Report Review

Replacement given
April 17, 2026

I ordered the wrong size & was given a replacement for the correct size free of charge & didn't have to return the original purchase.

Date of experience: April 6, 2026
1 review
0 helpful votes
Follow Ds S.
Unfollow Ds S.
Share Review
Report Review

Shapellx Experience
April 17, 2026

Ordering was easy. Description matched expectation.

Date of experience: April 6, 2026
1 review
0 helpful votes
Follow Josephine C.
Unfollow Josephine C.
Share Review
Report Review

Did not fit my body
April 17, 2026
Updated review

I contacted customer service to return my items so far everything is going smooth they gave me choices of my return a gift card or refund I decided a gift card because I wanted to purchase a different style.

Date of experience: April 6, 2026

The wide opening for the bathroom.
March 21, 2026
Previous review

The product holds you in good, go a size up I usually wear 1x not wide enough so I got 2x, return is very easy no hassle.

Date of experience: March 11, 2026
Texas
1 review
0 helpful votes
Follow Lauren Z.
Unfollow Lauren Z.
Share Review
Report Review

Ordering was so simple and i enjoyed it, even considered purchasing additional items - until i had to return one of the items in my order that did not fit. The customer service was initially quick to respond (Friday night), but when i replied (within 2 hours) requesting a refund instead of store credit i got no response. I followed up again on Sunday and received a reply that night stating i had to go through a refund request process which then had to be approved, which none of this is mentioned in your online policy. It took 4 days to approve my request. I sent the item out on March 26th and it was delivered on the 30th - i have still not received any response or refund.

Date of experience: March 5, 2026
1 review
0 helpful votes
Follow Pamela C.
Unfollow Pamela C.
Share Review
Report Review

The best thing since sliced bread
April 16, 2026
Updated review

I was so excited to receive my order. They were everything I'd help they would be, but they are too small. I don't remember adding a size with my order. I would like to get a size large. Would it be possible to order a large from this email? Just charge the same card. Thank you so much.

Date of experience: April 6, 2026

The first time I saw this in my TV, I knew it was what...
March 19, 2026
Previous review

The first time I saw this in my TV, I knew it was what I've been looking for, for a long time now. Thank you for coming up with this. Just perfect!

Date of experience: March 9, 2026
Missouri
1 review
0 helpful votes
Follow Rebekah K.
Unfollow Rebekah K.
Share Review
Report Review

Customer Service for the WIN
April 16, 2026

This was my first time purchasing and I would buy again. I like the good amount of option provided as far as styles and levels of shaping. The site was very user friendly. The return exchange process was pretty easy. Overall I think the products are quality as well.

Date of experience: March 29, 2026
1 review
0 helpful votes
Follow Rohana C.
Unfollow Rohana C.
Share Review
Report Review

Good Product, but Tough Fit
April 16, 2026
Updated review

Having a really hard time finding a good fit on my body. Quality of products are really nice, but I've tried 2 different shapers now and neither of them quite work. I'm 5'1", 36DDD. Seems like most of the torsos on the products are too long for my body and strapless variations don't actually give me proper support. The shapers feel good on though, good quality and material and definitely suck things in and ac$#*!uate curves in the right places

Date of experience: April 6, 2026

Easy shopping. Good product
February 19, 2026
Previous review

The shapewear i got is good as far as sucking in my tummy and offering decent support for 36DDD. Unfortunately I didnt think about the stitching down the front sides of the abdomen which is going to be seen under my wedding dress so I'm going to have exchange it for something else

Date of experience: February 9, 2026
1 review
0 helpful votes
Follow Julie J.
Unfollow Julie J.
Share Review
Report Review

A very Happy Customer
April 16, 2026

Great products & superb customer service!

Date of experience: April 6, 2026
Louisiana
1 review
0 helpful votes
Follow Yvonne J.
Unfollow Yvonne J.
Share Review
Report Review

The only problem I'm experiencing is the suit is too large. I have requested a return label, which I have not received. I'm getting worried.

Date of experience: April 6, 2026