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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
3,024
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,581 reviews

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1 review
0 helpful votes
Follow L B.
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I purchased two sizes just in case but these tatas I have and these thighs were like absolutely NOT! I'm a size 14/16 in the waist but the XL wouldn't go over my thighs.
The XXL made it over my thighs but my breasts didn't fit in the top. I'm a 40-O.

Date of experience: April 19, 2026
1 review
0 helpful votes
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Get this product NOW!
April 26, 2026
Updated review

BEST DAMN SHAPE WEAR EVERRRRRRR! I LOVE IT! It is super comfortable snatches the waist. It's just everything I thought and more.

Date of experience: April 15, 2026

Great shopping experience
March 17, 2026
Previous review

Great shopping experience.

Date of experience: March 7, 2026
North Carolina
1 review
0 helpful votes
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Great
April 25, 2026
Updated review

Easy to place order and quality material and very comfortable to wear. Highly recommended.

Date of experience: April 14, 2026

Awesome
March 26, 2026
Previous review

Shapellx has been an awesome website that I have used for a few years ago and I have ordered couple of items from them and they always deliver quality products. Highly recommended them.

Date of experience: March 15, 2026
New York
1 review
0 helpful votes
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Poo Customer Service
April 23, 2026

I have not had a very good experience. I not use to emails so I have been trying for over a week to speak to someone. You advertise support 8-5. Everytime t I have call I get a message no one is available. I got a coworker to assist me with this email

Date of experience: March 31, 2026
1 review
0 helpful votes
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Awesome experience
April 23, 2026

The website is solid easy enough to navigate, the bodysuit with allover support is perfect does everything it claims. Delivery was fast and painless customer service and order tracking was exceptional

Date of experience: April 12, 2026
1 review
0 helpful votes
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Large and satisfying order!
April 21, 2026
Updated review

I have been ordering Shapellx items for a few years. I am a loyal customer and earn loyalty points for each and every purchase I make which is how I can afford to make very large purchases and only pay a fraction of the cost. And I have all kinds of different items to include bras, shapers and bathing suits. And when I think I don't have to buy another thing, Shapellx comes out with another new piece. I get to buy something new, earn more loyalty points and save money. Not to mention look good wearing each wand every piece. I absolutely love Shapellx!

Date of experience: April 11, 2026

Best shapers EVER!
February 17, 2026
Previous review

I turn to SHAPELLX for all my shaper needs. Every piece I have purchased serves its purpose and does not disappoint. I can't say enough good about the quality of everything I have purchased.

Date of experience: February 7, 2026
1 review
0 helpful votes
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Great Quality, watch your sizes!
April 21, 2026

The quality of this swimsuit is amazing, top tier! I did order a size too small, 100% my fault, it's still amazing. Check the size chart because I did not and the charting runs a little smaller than I assumed. I also received my order within 6 days which is fabulous!

Date of experience: March 13, 2026
Washington
1 review
0 helpful votes
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Still waiting for my refund!
April 21, 2026

I purchased, received and chose to return item because I didn't care for it within a week after receiving it. I have submitted all the correct paperwork on time for a FULL refund and still have not received it! On March 10th I received my order and on March 12 I asked for a return lable. I sent it back on March 23, today is April 11th and I am still waiting! I wouldn't recommend this company nor will I be placing another order!

Date of experience: April 11, 2026
1 review
0 helpful votes
Follow Tamara A.
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The quality is fantastic. I recommend to order a size smaller than the one you wear. The shipping of 2 swimsuits was taking too long so I contacted via messenger and the reason was because my order wasn't available anymore for international shipping. I was offered other choices of color and I received them well packaged. Very beautiful and just as I expected.

Date of experience: April 11, 2026
1 review
0 helpful votes
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Quality of product is very good, but fit runs small. I measured as the directions indicate and I ordered the 2x and it was too small. I ordered the next size up thinking it should fit perfectly. NO GO still too small! I have been trying to return these (unopened except one) and I have been given the runaround. Very disappointed.

Date of experience: April 11, 2026
Tennessee
1 review
0 helpful votes
Follow Krystyna V.
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Unfortunately it did not fit properly and I chose to return it. I requested a refund and sent it back according to the instructions provided and even paid for return shipping. I'm STILL WAITING for my refund. So, as of now I'm giving the company a 👎 And even though the garment didn't fit, the quality and construction seems good and the color was gorgeous. The suit SEEMED most likely a 👍

Date of experience: April 10, 2026
New York
1 review
0 helpful votes
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This is one of those pieces that actually does what it says it's going to do, which I feel is rare. The back smoothing is noticable in the best way; no weird lines, no digging, it just lays really clean under clothes. The push up is flattering without looking like you're trying too hard. It gives a nice lift but still feels natural, which I appreciate. And for an underwire bra, it's actually really comfortable. I can wear it all day and not be dying to take it off the second I get home. I've been reaching for this way more than I expected. If you want something that smooths everything out but still feels wearable, this is a really good option.

Date of experience: April 9, 2026
Maryland
1 review
0 helpful votes
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The size small was too big
April 18, 2026

It was a hassle to find out how to return the item. Two weeks after returning the item I have not received notice that it was received or my refund is being sent.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Never received refund
April 18, 2026

I received the order and then returned it due to size issue. My order shows that it has been returned. But I still have not received a refund. Order ID: SYSX-*******

Date of experience: April 8, 2026
1 review
0 helpful votes
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Commande
April 17, 2026

Comment on peut retourner la marchandise.

Date of experience: April 7, 2026
1 review
0 helpful votes
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Order received
April 17, 2026

I love my new shape wear. Will definitely purchase more items

Date of experience: April 7, 2026
Georgia
1 review
0 helpful votes
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Not as flattering as i thought
April 17, 2026

I have a short torso and the swimsuits were not as flattering as i was hoping - the 2 piece looked like a one piece because the top had a long band under the bust, and the bottoms were VERY high waisted. One piece just didnt fit well.

Date of experience: April 7, 2026
1 review
0 helpful votes
Follow Kelly V.
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I saw the swimsuit on an influencer on Instagram and thought I'd give it a try. It did not disappoint! Love the suit and I feel very confident in it.

Date of experience: April 7, 2026
Illinois
1 review
0 helpful votes
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Made cheap
April 17, 2026

If you are heavy busted forget it! The bra is made so cheap!

Date of experience: April 7, 2026
1 review
0 helpful votes
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Smooth
April 17, 2026

I really like how it smooths everything out. The only thing I have a problem with is the crotch area. It keeps riding up my bottom..

Date of experience: April 7, 2026