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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,904
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,618 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great
April 12, 2026

Very positive experience exchanging for larger size. Was told to keep the item that didn't fit. Replaced with a larger size! Thanks

Date of experience: March 12, 2026
1 review
0 helpful votes
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I love all products!
April 12, 2026
Updated review

Everything I have ordered I have loved. The materials they use are amazing by being soft but super supportive. It has been so difficult trying to find supportive lingerie while also being sexy and comfortable until I found Shapelix. I will be a forever customer

Date of experience: April 1, 2026

Happy!
November 11, 2025
Previous review

I was very surprised and pleased about the comfort and great quality of my purchases. The material is the best I have ever worn and the fit is so though. I will be a Shapelix customer forever.

Date of experience: November 1, 2025
1 review
0 helpful votes
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Good
April 12, 2026

The shipping was very fast and the waist trainer is good material however I hate the metal springs I would rather a zipper instead.

Date of experience: April 2, 2026
Florida
1 review
0 helpful votes
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Return/exchange process
April 12, 2026

I asked to exchange my order for a different size. I was told I could keep them (which does me no good), and they would send me the suit in the size I needed. I never received the replacement after filling out another questionnaire, and I never received return information for the suits I wanted to exchange. I spent $120 for nothing & didn't have the bathing suit I wanted for my vacation.

Date of experience: April 2, 2026
1 review
0 helpful votes
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Sale was Great
April 12, 2026

The 1st bra I don't like the fit & the way it looks & the 2nd bra was way 2 big & front closure that I've Never had. So I have contacted customer svc already. But overall the experience was Great...‼

Date of experience: April 2, 2026
Texas
1 review
0 helpful votes
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The Unexpected
April 12, 2026

Well, I ordered a 44DDD and they usually fit well but for some reason, it was extremely tight. As if it was not true to size. The 3x undergarment shape wear was unexpectedly tight too. I wear a 3x so I was very shocked it was too tight. Unfortunately, I had to wear it anyway.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Unsatisfied
April 12, 2026

Too small, too small, too small, too small, too small

Date of experience: April 1, 2026
1 review
0 helpful votes
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Shipping
April 12, 2026

Paid extra for expedited shipping which said 1-3 days but didn't arrive until a week later

Date of experience: March 14, 2026
1 review
0 helpful votes
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2
April 12, 2026

Shape where is my size that I wear in US based off of the size chart but it was too small around my breasts and shape wear kept rising all the way up making it uncomfortable to wear also it was still giving me a belly didn't hide any of my features that I was insecure about.

Date of experience: April 1, 2026
1 review
0 helpful votes
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How do I return?
April 11, 2026

I've emailed several times. I need to return the one piece. It absolutely doesn't fit. The two piece fits okay, the band on the top rolls, but I can make it work. I need to return the one piece.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Parfait pour taille plus
April 11, 2026

Je suis agréablement surprise de mes deux maillot guainants, c'est vraiment conçu pour grande taille, je les recommande vivement. Le prix en vaut vraiment la peine ils avantages les courbes les mets en valeurs, bon soutien du bustes génial

Date of experience: April 1, 2026
1 review
0 helpful votes
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Outstanding Customer Service
April 11, 2026

I had an issue with my products being delivered due to the carrier that one used. I contacted Customer Service and they immediately reshipped my items with a different carrier. I received my items within two days.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Going to try again
April 11, 2026

Loved the quality of what I had purchased. My shape is a little more difficult to size. Definitely going up is size and going to try a two piece swimsuit.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Looooove!
April 11, 2026

I originally ordered shape-wear and bra but the bras don't fit so I had to exchange them. Exchange process was easy, just not as quick as I hoped. I had to reach out to customer service a few times but eventually, they got it. I didn't get my exchange products before my vacation because of the slow response with customer service but they were there when I got back. The product itself is phenomenal! Silky smooth material, snatches me right on up and seamless under my clothes! Couldn't be more happier.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Having trouble returning
April 11, 2026

I needed a smaller size and cant seem to be able to return it. There is no QR code no return slip or anything how can I return this item

Date of experience: April 1, 2026
1 review
0 helpful votes
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At this point it's been over three weeks and I have requested to return the bras to get a bigger size. I have not received any information on how to return it or what can be done to get the right size. I'm not happy with the service.

Date of experience: March 14, 2026
1 review
0 helpful votes
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Nice bras not for me
April 11, 2026

Would love to have tried them but you can't wear and try a bra with tags on it. Overall they were ok but I returned them. Need more support

Date of experience: April 1, 2026
Georgia
1 review
0 helpful votes
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Wedding dress
April 11, 2026
Updated review

It was ok, not the hold that I was expecting from watching your ads.

Date of experience: April 1, 2026

Shapewear
March 3, 2026
Previous review

Please size up, experience was average

Date of experience: February 21, 2026
New York
1 review
0 helpful votes
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Love there products
April 11, 2026

Here's a cleaner, more polished version of your review with that change included:

"I'm officially a customer for life! The shapewear I originally ordered was in my usual size, but I've lost some weight and didn't take that into consideration, so they ended up being a little big. No worries though—I decided to gift them instead of returning them. I also ordered an extra large bathing suit, and that was the perfect choice because it fits amazingly. I'll definitely be reordering another extra large shape wear for myself!"

Date of experience: April 1, 2026
Texas
1 review
0 helpful votes
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Overpriced & difficult to return
April 11, 2026

To start, I only received half of my order when it shipped to me. I had to email customer service to send the replacement.
I needed to exchange one bra for a bigger size and you have to email customer service asking for permission to return/exchange and then wait on a response.
Before even wearing one of the bras, I washed it and it lost a hook in the wash.
Altogether, not worth the price and hassle of returning/exchanging.
Better off ordering a bra off Amazon.

Date of experience: April 1, 2026