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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,318 reviews

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Florida
1 review
0 helpful votes
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Hit or miss
April 5, 2026

I always order the same size and the items are hit or miss. Sometimes they fit and sometimes they don't… or the item is out of stock after ordering and paying

Date of experience: March 26, 2026
Georgia
1 review
0 helpful votes
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Snatched comfortably
April 5, 2026
Updated review

The shipping was in good time. I love the feel. It is very comfortable very easy to use when having to use the bathroom it hugs you and pulls you in adjustable straps that you can leave on or takeoff. I ordered one about five years ago my first piece so this is a new piece and just like five years ago, they have not let me down. I will be a customer for life. I'm getting ready to purchase two more pieces and I'm very excited.

Date of experience: March 26, 2026

Snatched
March 10, 2026
Previous review

I purchased my 1st Shapellx garment in 2020 and six years later because that's how long it last I'm a back to purchase a second one….

Date of experience: February 27, 2026
Louisiana
1 review
0 helpful votes
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I ordered a bra based on the size, it did not fit, I recieved a giftcard which took forever, and now a month later, after finding it, I am able to use the money that is not worth. I really just wished I would have gotten a refund and not a giftcard.

Date of experience: March 26, 2026

Was not true to size
March 10, 2026
Previous review

They also do not look like the material in the photos

Date of experience: February 28, 2026
Arkansas
1 review
0 helpful votes
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Not a fan
April 5, 2026

While the items ordered were as described, the return process is a nightmare. Still waiting for my refund after jumping through hoops to be given permission to return..

Date of experience: February 28, 2026
1 review
0 helpful votes
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Fit wad off based on measurements
April 5, 2026
Updated review

Great product but used my measurements and it was too big. Now I have to pay $20 to express ship. But love all the other products I've purchased.

Date of experience: March 26, 2026

Great
March 27, 2026
Previous review

Great products happy with purchase

Date of experience: March 16, 2026
1 review
0 helpful votes
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Took way to long to arrive
April 5, 2026

Order took a long time to arrive, correspondence was poor

Date of experience: March 26, 2026
Florida
1 review
0 helpful votes
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Awesome products
April 5, 2026

Products are as described and completely change your shape.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Waiting on my refund
April 5, 2026

The return process isn't as seamless as stated. I had a few items that didn't work out. I've sent them back over a week ago. To date this process for a return has truly been one of the most hassles that I've had in a long time. Please assist. Thanks

Date of experience: March 26, 2026
1 review
0 helpful votes
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Pissed cheaply made from China
April 5, 2026

I'm beyond pissed. I ordered xL 2 items and the sizing is stiff cheaply made from China. I just tried trying them on and too stiff to stretch and due to me just opening my items the 30 days have passed so I can't return. Everything advertised now a days are not all what's advertised!

Date of experience: March 25, 2026
Louisiana
1 review
0 helpful votes
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Extremely Satisfied!
April 5, 2026
Updated review

Consistency is key for me! Every product I've purchased has been exactly as described and does exactly what it says. The quality is superb, and delivery is fast.

Date of experience: March 25, 2026

Best one yet!
March 8, 2026
Previous review

I absolutely love this! It's definitely my FAV and the best one I've purchased thus far! Seriously, this thing is super comfortable, it snatches that waist, flattens that stomach and lifts that booty perfectly! I love that I can wear it under pants and jeans with no imprints because it's long. I am absolutely purchasing all the colors as we speak!

Date of experience: February 26, 2026
1 review
0 helpful votes
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I am having a hard time getting my return slip. I purchased my order using my kasekarobinsonyahoo.com email., I am not satisfied with my purchase do to extreme discomfort. I ordered 3 items. I would like to return 2.

Date of experience: March 25, 2026
1 review
0 helpful votes
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I appreciated all the options, although it was somewhat difficult to determine which size I needed and which size would give me the compression I needed.

Date of experience: March 18, 2026
2 reviews
0 helpful votes
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Excellent customer service
April 4, 2026

I returned merchandise and received gift card for refund but did not realize it had gone to my spam folder, it expired but I contacted them and they reissued immediately.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Giving them a second chance
April 4, 2026

Product I bought was not good did not have any compression

Date of experience: March 24, 2026
1 review
0 helpful votes
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I am hopeful that this order will work this time.
April 3, 2026
Updated review

Purchased the pants version of this and was disappointed. Hopefully this will work. I was unable to sent it back in time. I wish I had remembered to sent it back. Now I'm stuck with it!

Date of experience: March 24, 2026

Bad experience.
November 26, 2025
Previous review

Bad previous experience. I am trying this one more time before I give up on this company. There is a small hole in the stocking part of the last item ordered and that was not supposed to happen according to advertisement. I hate shipping things back so I deal with it! I don't even wear fake nails my nails I keep cut very short due to my job so this should not have happened!

Date of experience: November 16, 2025
1 review
0 helpful votes
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I was excited to get the item but it never fit. It is too small around the waist. I'm ordering a size up, but would like a discount if you feel I deserve it

Date of experience: March 24, 2026
Illinois
1 review
0 helpful votes
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Excellent
April 3, 2026

This shapewear does exactly what it says it will do and the customer service is top tier. I ordered a size down from my regular size as I do with most shapewear that I get. In this case you should order your regular size. My original order was too small, and I reached out to customer service, and they sent me the correct size free of charge. I would recommend this shapewear to everyone!

Date of experience: March 24, 2026
1 review
0 helpful votes
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Amaz8ng experience
April 3, 2026
Updated review

Always satisfied with the surprise in the mystery box. I can't wait to see what will my surprise this time

Date of experience: March 23, 2026

Always satisfied
January 15, 2026
Previous review

I have already purchased more than 5 items from SHAPELLX. I am always satisfied with the quality. I had an issue with the short but it was because I order the wrong size 3x instead of 4x. Other than that everything was perfect.

Date of experience: January 4, 2026
New York
1 review
0 helpful votes
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Amazing
April 3, 2026

It's all been a good experience no complaints what so ever except I was supposed to get something free with a purchase and I never received it

Date of experience: March 23, 2026
Virginia
1 review
0 helpful votes
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The bathing suit fit so well that I bought one for my mom and sister as well to make sure we are all snatched this summer. It came so fast and I appreciate the packaging as well.

Date of experience: March 23, 2026