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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,789
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,752 reviews

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1 review
0 helpful votes
Follow Zina G.
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Good
March 29, 2026
Updated review

I like the shape ware. The bra fit my full breast. It just took a bit long to receive…. Maybe I was excited about receiving it😂

Date of experience: March 19, 2026

My shopping has been good
March 19, 2026
Previous review

My shopping has been good. I will not be able to rate products until I receive them

Date of experience: March 9, 2026
New York
1 review
0 helpful votes
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Satisfied
March 29, 2026

Shapellx delivers on their promise everytime. I love the products. The bathing suit I ordered was a bit too big and they immediately sent a replacement. Products are made of great quality material. The bathing suits snatch you in perfectly

Date of experience: March 18, 2026
Michigan
1 review
0 helpful votes
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I love it
March 29, 2026

My leggings fit perfectly under my dress. I love my results.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Shapellx too big
March 28, 2026

Received my Shapellx and it did not fit properly. I had to return it for an exchange. At first, I wasn't receiving any response, but I did get in contact with the seller and was able to return it. Now waiting for them to receive it and resend a new size.

Date of experience: March 18, 2026
1 review
0 helpful votes
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As advertised!
March 28, 2026

I love the suits! The quality is beautiful and colors are amazing.

Date of experience: March 18, 2026
Ohio
1 review
0 helpful votes
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Return to big
March 28, 2026

Ordering my jumpsuit was easy, great material length is good. But unfortunately does not fit good. Neckline to big, I have sent multiple emails to start return but no reply. Can you please assist with my return?

Date of experience: March 18, 2026
1 review
0 helpful votes
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First purchase with Shapellx
March 28, 2026

Saw an ad on Instagram and thought I would give it try. The price was reasonable and I was more than satisfied with my new bathing suit. I'm normally a size L/XL and the Large fit perfectly!

Date of experience: March 18, 2026
1 review
0 helpful votes
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Very good
March 28, 2026

I like that u were able to deliver m-f 8am-4pm to the front desk during business hours@

Date of experience: March 18, 2026
1 review
0 helpful votes
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Great experience
March 28, 2026

I bought 2 bras one fit perfectly and is comfortable for all day wear. It is supportive and easy to wear. The other bra I bought didn't fit correctly I'm not sure if it's due to my large breast and the cut was too low, but the girls hung out. I emailed about returning it and got a response in a day. So far it has been a great experience!

Date of experience: March 18, 2026
1 review
0 helpful votes
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Great service
March 28, 2026

Lost weight so I needed new bras and wasn't sure of my new size. Ordered 2 bras and they were too big. Called customer service and they were great. The exchange experience was flawless. Waiting on my new bras now.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Bathing suit experience
March 28, 2026

My first swim suit was too small. I requested a return. The company sent me a new one right away. Great service! Love the suit!

Date of experience: March 18, 2026
1 review
0 helpful votes
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Shaper Swimwear is a Game Changer
March 28, 2026

I saw several social media posts about Shapellx and I began to have FOMO. I ordered a swimsuit and it came so quikly I was pleasantly surprised. I love the slimming affect and the coverup matches perfectly! Im now a shapellx believer and will be ordeing more soon!

Date of experience: March 18, 2026
New York
1 review
0 helpful votes
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I ordered my size and the items didn't even past my thighs without cutting off circulation. Ordered again just in a bigger size.

Date of experience: March 18, 2026
1 review
0 helpful votes
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No Refunds
March 28, 2026

I have been trying to return this item that does not work for the dress I bought it for, but it seems they do not want me to return it, and instead keep offering every other option. It's a bit annoying.

Date of experience: March 18, 2026
California
1 review
0 helpful votes
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Sizing inaccurate
March 28, 2026

I ordered a L in two suits, one of them fit fine but the other was so tight I couldn't get it on, and it was painful to try to. I typically wear a size 12,36DDD. Great responsive customer service however, they are sending the new size free of charge. Rating a 5 based on customer service and quality of the bathingsuit material.

Date of experience: March 18, 2026
Ohio
1 review
0 helpful votes
Follow Kyrstin G.
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If I could say one thing, it would just be to size up on the band of the bra! Cups are true to size. But since they are compression, they are a tighter fit. Shapewear is amazing and I can't wait to try on dresses now that I have them, for my wedding next year! I did so much looking at shapewear and Shapellx seemed to be the best! Now I own 2 and I am so excited to look my best and then some!

Date of experience: March 18, 2026
1 review
0 helpful votes
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Best brand ever
March 28, 2026

I first ordered a swim suit from them & when I tried it on I was shocked. Ive gained so much weight since I had my son & I didn't think I'd ever feel confident in a bathing suit but the hot pink had me SNATCHED. So then I ordered 2 bras & I love them both as well. I will definitely be ordering more products.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Difficult returns
March 28, 2026

Both bra's ordered did not fit, sizing not true to size. I attempted to reach customer service, emails back and forth over a week. Finally called and FINALLY GOT INSTRUCTIONS ON A RETURN. It should not be so difficult. Im hoping for a full refund. I won't be ordering again nor do I recommend.

Date of experience: March 3, 26
Colorado
1 review
0 helpful votes
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I really really wanted to love these bras. I ordered two different sizes because I wasn't sure which would fit me better. I find both sizes to be uncomfortable. The underwire is uncomfortable and hurts. They do provide some lift but it's not helpful because I found them too painful to wear.
I'm sorry! I really wanted to give a great review. I just have to figure out how to return them.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Return Client, well worth it!
March 28, 2026

I have purchased from Shapellx twice before and have had a great experience each time. Even had to do a return and exchange foe sizing of a bra on my second order and it was such a great and easy peocess. I am truly a satisfied cutstomer all the way around, quality on point, service on point, shipping always timely, selction based on needs alwasy evolving, classic styles and fit always available. I Love it here, thanks Shapellx.

Date of experience: March 18, 2026