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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,791
value
44
quality
3,444
This company responds to reviews on average within 1 day

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36,934 reviews

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Ohio
1 review
0 helpful votes
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NA
March 31, 2026

I've had a pretty good experience with their company

Date of experience: March 20, 2026
Tennessee
1 review
0 helpful votes
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Love the merchandise. This is my second purchase in 2 months. But I would love to see plus size ads, videos, and pictures also we can see how it will look on different body shapes.

Date of experience: March 20, 2026
1 review
0 helpful votes
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The items that I ordered one of them were too small. The sizing ran a bit smaller than usual, and the other item looked very cheap and didn't fit..

Date of experience: March 20, 2026

Easy to find and place order
January 18, 2026
Previous review

Easy to find and place order

Date of experience: January 7, 2026
1 review
0 helpful votes
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I've had only a very few issues in the past but everytime i did, shapellx had stepped up right away & done everything in their power to rectify the issue & have ALWAYS made it right. This is why i always go back & why ive ALWAYS only gotten my shapewear. They are my go to for my shapewear needs. I love shapellx.

Date of experience: March 20, 2026
1 review
0 helpful votes
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Below expectations
March 30, 2026

The shapewear panties were fine. The problem was the body suit and the dress. Hardly any compression and the bodysuit was too small even though I used the size chart

Date of experience: March 20, 2026
1 review
0 helpful votes
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Overall I like the company products. If you search my name you see i buy alot of your products. However I have a lot of products I didn't want and could not obtain a return label it is very hard to return a product so I think this will be my last purchase.

Date of experience: March 20, 2026
Georgia
1 review
0 helpful votes
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Customer service is 10/10 here!
March 30, 2026

I am always weary trying a new brand because I am tall and not being able to try on in person is hard if returns aren't easy. Customer service here is really amazing and the products are great!

Date of experience: March 20, 2026
1 review
0 helpful votes
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True to size
March 30, 2026

Was a little unhappy that my item came damaged and I could not exchange for exact item but I was happy to find a similar item

Date of experience: March 20, 2026
1 review
0 helpful votes
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I have purchased shapellx shape wear in the past, and when I tell you, they are on point I promise you will not be disappointed. If you have not made your purchase please do so now you will not regret it.

Date of experience: March 19, 2026
1 review
0 helpful votes
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Fits great but..
March 30, 2026

Wore this once to a luxury hotel and it faded instantly when going in a hot tub. Disappointed. Love the suit and the fit though.

Date of experience: March 19, 2026
Canada
1 review
0 helpful votes
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Custom Service is fantastic!
March 29, 2026
Updated review

I live in Canada and I understand the shipping is different but I had no issues receiving the items I ordered. I did have to reorder a product that would fit better and customer service helped me out with a digital store gift card which worked easily.

Date of experience: March 19, 2026

So far so good
March 4, 2026
Previous review

So far so good.

Date of experience: February 22, 2026
1 review
0 helpful votes
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Fits just right
March 29, 2026
Updated review

Love this product! I wore it all night and it didn't roll down. I didn't have to worry about pulling it up either.

Date of experience: March 14, 2026

It went well
March 8, 2026
Previous review

It went well.

Date of experience: February 25, 2026
1 review
0 helpful votes
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Excellent fit
March 29, 2026

Fast shipping which I appreciate the most! It was an excellent fit and great communication, I will definitely be ordering from this company again!

Date of experience: March 19, 2026
1 review
0 helpful votes
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Good
March 29, 2026
Updated review

I like the shape ware. The bra fit my full breast. It just took a bit long to receive…. Maybe I was excited about receiving it😂

Date of experience: March 19, 2026

My shopping has been good
March 19, 2026
Previous review

My shopping has been good. I will not be able to rate products until I receive them

Date of experience: March 9, 2026
New York
1 review
0 helpful votes
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Satisfied
March 29, 2026

Shapellx delivers on their promise everytime. I love the products. The bathing suit I ordered was a bit too big and they immediately sent a replacement. Products are made of great quality material. The bathing suits snatch you in perfectly

Date of experience: March 18, 2026
Michigan
1 review
0 helpful votes
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I love it
March 29, 2026

My leggings fit perfectly under my dress. I love my results.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Shapellx too big
March 28, 2026

Received my Shapellx and it did not fit properly. I had to return it for an exchange. At first, I wasn't receiving any response, but I did get in contact with the seller and was able to return it. Now waiting for them to receive it and resend a new size.

Date of experience: March 18, 2026
1 review
0 helpful votes
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As advertised!
March 28, 2026

I love the suits! The quality is beautiful and colors are amazing.

Date of experience: March 18, 2026
Ohio
1 review
0 helpful votes
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Return to big
March 28, 2026

Ordering my jumpsuit was easy, great material length is good. But unfortunately does not fit good. Neckline to big, I have sent multiple emails to start return but no reply. Can you please assist with my return?

Date of experience: March 18, 2026
1 review
0 helpful votes
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First purchase with Shapellx
March 28, 2026

Saw an ad on Instagram and thought I would give it try. The price was reasonable and I was more than satisfied with my new bathing suit. I'm normally a size L/XL and the Large fit perfectly!

Date of experience: March 18, 2026