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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The representative that assisted me was kind and patient. She was able to refund me so that I can place another order in time for my special event. I will forever be grateful to her.
Shapellex is true to size and affordable. The ads that are seen are true and correct to match the product. Even if there is a problem, Shapellex reaches out in a timely manner to help the customer resolve the problem.
I purchased two bodysuits for my wife. The style and size didn't work for her. Shapellx's customer service rep, Emily, was super helpful in getting us squared away.
I returned my order to exchange for smaller size. I didn't receive my order due to delayed shipping. Customer service team canceled my previous order and sent me a new order which I received timely
My experience was amazing, I ordered a smaller size shape- wear before I knew my correct size, and the return/ exchange process was a breeze. Now I'm satisfied with my overall experience
My experience was wonder. I didn't know what size I were, and ordered a smaller size. The customer service was great, they helped me with the return/ exchange process very quickly.
I appreciated getting bras with buy 1 get 1 deal. The bras feel great. I got the push up under wire bra and the strapless. I later reordered the push in different colours because I loved the look and feel. Even though I feel like I can't breathe for a little bit lol
I received my item and threw it in the drawer. I received an email requesting confirmation of receipt. I thought I'd better try this thing on. It took me almost 15 minutes, but I got it on, and my figure was SMOOTH. I started wondering if I needed a larger size because it was a struggle, but all of me got in it. The ladies in the video make it look so easy, maybe i need to go up a size, but I think once i break it in it will be ok!
I enjoyed watching real people wear the Shapellx.
You sent me the wrong size then wanted me to pay to return it. Wait even longer to get what I ordered. All inconveniences for the customer for someone else mistake.
I'm in between sizes and been purchasing a 3xl. It fits great on the legs but not really compressing the stomach area.
I have thicker thighs and not too much stomach so that's why I ordered 3xl. I purchased 2xl in hopes my thighs will fit and I get full compression in the stomach area.
I already had one before but lost weight and had to come back for another and the new design I ordered is comfortable doesn't roll down it's seamless in your thighs I love it!
LOVED my faja but now i lost weight so i had to buy a smaller size! Very comfy very easy love it!
I bought 4 bras from you the full back ones material is great the only thing l absolutely hate about all of them is that it folds in the front underneath my boobs which is very disappointing
I received product in a timely fashion. On of my shapers did run, but I was not requesting a replacement, nor refund. Just wanted those advertising to be aware that they do run.
This swimsuit is everything they advertise. I am a B cup up top, smaller waist but nice sized butt. I ordered a medium and it fits perfectly.
Great experience I received my order very fast. I was surprised. The built in shapewear definitely snatches you. And the material is so light and flowy.
Received products quickly after purchase. Loved the product quality and style. Downside, I got the wrong size and needed to exchange.
I wish there was a live agent to help with sizing
I have been on the hunt for shape wear that is comfortable, not bulky, and can be worn under pretty much any outfit. Well…I found it!
The items I ordered took about 3 weeks to get to me by them I'd already bought something else to wear but love the look of my swimsuits.
I had no problems placing my order.
I love these body shapers! And I appreciate whatever innovative and sustainable fabrics go into the products. Shaping without sweating!
Ordering was extremely easy. Delivery was on time slightly early but I did order the wrong item and the wrong size so I'll be giving it away. However, I now know exactly which one I want along with the right size so I'll be seeing you all soon
Will rate again once I get my merchandise
All of of my past orders have arrived very quick and packaged beautifully. I highly recommend this company. They are size inclusive to include most women sizes.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
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