Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

ShapellxReviews 19,280

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,394
value
45
quality
3,446
This company responds to reviews on average within 1 day

Instant Feedback

34,445 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Angelece G.
Unfollow Angelece G.
Share Review
Report Review

Amazing support
February 9, 2026

The representative that assisted me was kind and patient. She was able to refund me so that I can place another order in time for my special event. I will forever be grateful to her.

Date of experience: January 30, 2026
Tennessee
1 review
0 helpful votes
Follow Monica D.
Unfollow Monica D.
Share Review
Report Review

Shapewear
February 9, 2026

Shapellex is true to size and affordable. The ads that are seen are true and correct to match the product. Even if there is a problem, Shapellex reaches out in a timely manner to help the customer resolve the problem.

Date of experience: January 30, 2026
Arizona
2 reviews
0 helpful votes
Follow Chad F.
Unfollow Chad F.
Share Review
Report Review

Fantastic Customer Service!
February 9, 2026
Updated review

I purchased two bodysuits for my wife. The style and size didn't work for her. Shapellx's customer service rep, Emily, was super helpful in getting us squared away.

Date of experience: January 30, 2026

Good experience
February 2, 2026
Previous review

Good products at a fair price

Date of experience: January 23, 2026
Florida
1 review
0 helpful votes
Follow Marnie R.
Unfollow Marnie R.
Share Review
Report Review

Amazing Customer Service
February 9, 2026

I returned my order to exchange for smaller size. I didn't receive my order due to delayed shipping. Customer service team canceled my previous order and sent me a new order which I received timely

Date of experience: January 30, 2026
Georgia
1 review
0 helpful votes
Follow Karlene S.
Unfollow Karlene S.
Share Review
Report Review

Satisfied customer
February 9, 2026
Updated review

My experience was amazing, I ordered a smaller size shape- wear before I knew my correct size, and the return/ exchange process was a breeze. Now I'm satisfied with my overall experience

Date of experience: January 30, 2025

I'm a satisfied customer
February 8, 2026
Previous review

My experience was wonder. I didn't know what size I were, and ordered a smaller size. The customer service was great, they helped me with the return/ exchange process very quickly.

Date of experience: January 29, 2026
Massachusetts
1 review
0 helpful votes
Follow Amara I.
Unfollow Amara I.
Share Review
Report Review

Great Bras and Great Deal!
February 9, 2026

I appreciated getting bras with buy 1 get 1 deal. The bras feel great. I got the push up under wire bra and the strapless. I later reordered the push in different colours because I loved the look and feel. Even though I feel like I can't breathe for a little bit lol

Date of experience: January 30, 2026
Minnesota
1 review
0 helpful votes
Follow Valerie H.
Unfollow Valerie H.
Share Review
Report Review

It was a struggle.
February 9, 2026
Updated review

I received my item and threw it in the drawer. I received an email requesting confirmation of receipt. I thought I'd better try this thing on. It took me almost 15 minutes, but I got it on, and my figure was SMOOTH. I started wondering if I needed a larger size because it was a struggle, but all of me got in it. The ladies in the video make it look so easy, maybe i need to go up a size, but I think once i break it in it will be ok!

Date of experience: January 30, 2026

I enjoyed watching real people wear the Shapellx
January 25, 2026
Previous review

I enjoyed watching real people wear the Shapellx.

Date of experience: January 14, 2026
Virginia
1 review
0 helpful votes
Follow Trebrehia J.
Unfollow Trebrehia J.
Share Review
Report Review

Poor customer service
February 9, 2026

You sent me the wrong size then wanted me to pay to return it. Wait even longer to get what I ordered. All inconveniences for the customer for someone else mistake.

Date of experience: January 30, 2026
California
1 review
0 helpful votes
Follow Aretha H.
Unfollow Aretha H.
Share Review
Report Review

You'll feel beautiful
February 9, 2026

I'm in between sizes and been purchasing a 3xl. It fits great on the legs but not really compressing the stomach area.
I have thicker thighs and not too much stomach so that's why I ordered 3xl. I purchased 2xl in hopes my thighs will fit and I get full compression in the stomach area.

Date of experience: January 30, 2026
California
1 review
0 helpful votes
Follow Monica M.
Unfollow Monica M.
Share Review
Report Review

It does it's job!
February 9, 2026
Updated review

I already had one before but lost weight and had to come back for another and the new design I ordered is comfortable doesn't roll down it's seamless in your thighs I love it!

Date of experience: January 29, 2026

BUY ONE ASAP
January 28, 2026
Previous review

LOVED my faja but now i lost weight so i had to buy a smaller size! Very comfy very easy love it!

Date of experience: January 17, 2026
California
1 review
0 helpful votes
Follow Lyna L.
Unfollow Lyna L.
Share Review
Report Review

Bra
February 9, 2026

I bought 4 bras from you the full back ones material is great the only thing l absolutely hate about all of them is that it folds in the front underneath my boobs which is very disappointing

Date of experience: January 29, 2026
Tennessee
1 review
0 helpful votes
Follow Michelle B.
Unfollow Michelle B.
Share Review
Report Review

None
February 9, 2026
Updated review

I received product in a timely fashion. On of my shapers did run, but I was not requesting a replacement, nor refund. Just wanted those advertising to be aware that they do run.

Date of experience: January 29, 2026

It was hard to choose
December 26, 2025
Previous review

It was hard to choose.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
Follow Sonya A.
Unfollow Sonya A.
Share Review
Report Review

Love, love, love
February 9, 2026
Updated review

This swimsuit is everything they advertise. I am a B cup up top, smaller waist but nice sized butt. I ordered a medium and it fits perfectly.

Date of experience: January 29, 2026

Easy to order
January 27, 2026
Previous review

Easy to order

Date of experience: January 17, 2026
Michigan
1 review
0 helpful votes
Follow Natalie M.
Unfollow Natalie M.
Share Review
Report Review

What you see is what you get
February 9, 2026

Great experience I received my order very fast. I was surprised. The built in shapewear definitely snatches you. And the material is so light and flowy.

Date of experience: January 29, 2026
California
1 review
0 helpful votes
Follow Liza L.
Unfollow Liza L.
Share Review
Report Review

Fast service on quality products
February 8, 2026
Updated review

Received products quickly after purchase. Loved the product quality and style. Downside, I got the wrong size and needed to exchange.

Date of experience: January 29, 2026

I wish there was a live agent to help with sizing
January 27, 2026
Previous review

I wish there was a live agent to help with sizing

Date of experience: January 16, 2026
New York
1 review
0 helpful votes
Follow Nakia S.
Unfollow Nakia S.
Share Review
Report Review

Perfect fit!
February 8, 2026
Updated review

I have been on the hunt for shape wear that is comfortable, not bulky, and can be worn under pretty much any outfit. Well…I found it!

Date of experience: January 29, 2026

The site was easy to navigate
January 24, 2026
Previous review

The site was easy to navigate.

Date of experience: January 14, 2026
Louisiana
1 review
0 helpful votes
Follow Andrea J.
Unfollow Andrea J.
Share Review
Report Review

Shipping time
February 8, 2026
Updated review

The items I ordered took about 3 weeks to get to me by them I'd already bought something else to wear but love the look of my swimsuits.

Date of experience: January 29, 2026

I had no problems placing my order
January 24, 2026
Previous review

I had no problems placing my order.

Date of experience: January 14, 2026
New Mexico
1 review
0 helpful votes
Follow Margaret F.
Unfollow Margaret F.
Share Review
Report Review

Shapellx My New Go-To
February 8, 2026

I love these body shapers! And I appreciate whatever innovative and sustainable fabrics go into the products. Shaping without sweating!

Date of experience: January 29, 2026
Illinois
1 review
0 helpful votes
Follow ADRIENNE D.
Unfollow ADRIENNE D.
Share Review
Report Review

I will try again
February 8, 2026
Updated review

Ordering was extremely easy. Delivery was on time slightly early but I did order the wrong item and the wrong size so I'll be giving it away. However, I now know exactly which one I want along with the right size so I'll be seeing you all soon

Date of experience: January 29, 2026

Will rate again once I get my merchandise
January 25, 2026
Previous review

Will rate again once I get my merchandise

Date of experience: January 15, 2026
Illinois
1 review
0 helpful votes
Follow Birdie J.
Unfollow Birdie J.
Share Review
Report Review

"Love Shapellx Shapewear and Bras"
February 8, 2026

All of of my past orders have arrived very quick and packaged beautifully. I highly recommend this company. They are size inclusive to include most women sizes.

Date of experience: January 29, 2026