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Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Okay just need to make sure fuzz does come the first time
Working with customer services was great attending to my needs I didnt expect to be given a new set that fits better in new size without returning old first purchase that was too big. Thanks again
Good delivery great material but bra is too big and straps aren't enough adjustments to make adjustments
The item arrived on time and quality seemed good. However it did not fit in comparison with other companies sizing. I did not like that I had to send several email responses or wait for an approval for a refund. You charged my credit card with no hesitation and the same should be done if a customer wants a refund. I requested a refund the very same day I received the item and realized it didn't fit.
I loved my purchase, but the delivery was very slow & the tracking was difficult to understand. Utilizing a better shipping service & tracking process would be great.
The coupon code doesn't work. I received a Coupon for placing my first order & it didn't work
I love how comfortable it is. The croch zipper still seemed a little small. It didn't snatch me in around my tummy or hips the way I had hoped. I was hoping it would give me even the slightest little booty and lift but it still wasn't flattering for someone who doesn't have a butt.
I loved my experience and all my items except for one of my items went on sale right after I purchased it buy one get 1/2 off
It was easy and I am excited to get my items
This bathing suit is exactly as described. I could've possibly ordered one size smaller. But I'm allowing room for shrinkage because I plan to wear and wash it a lot. Nice, good quality material that holds things in place doesn't squeeze too tight, provides a comfortable snatch that isn't too tight. I love all the vibrantcolors. I got it in yellow.
I like the product but I can still see my fat lines, and it only comes halfway up my torso. So I guess I'm just too fat for it.
I was afraid it wasnt going to fit, but it did! After losing 220 lbs, this is my first shapewear and it give me such beautiful curves, my butt is still lumpy, but its just cuz thats how much butt is lol. 😄. I am only 4'11 so when I sit down I have to pull the excess fabric up more or it is a little uncomfortable on my insides, but I definitely will be buying more! I can tell what my arms and belly are going to look like after skin removal one day, and it really got me motivated and excited again 😀
I received my products quickly and with no problems. Unfortunately both products I ordered fit poorly. I ordered a bra in my regular size, but the band was quite tight and I ordered shapewear but the length of the torso was very short. I'm not super tall, 5'8", but it really felt like I needed 1/4 of the size more length to fit comfortably. The shapewear I ordered had built in cups and I really wish it fit better, because it's the only shapewear with cup size that actually fit and didn't compress my breasts.
I experienced a run in my left leg, which is why I am ordering more. I haven't had the shaper for very long, but I am willing to try it again.
I had to return two bathing suits for larger sizes and wanted to order the same ones in larger sizes and just do a exchange. During that time my credit card was compromised and I couldn't have the funds put back on the card so Luna sent a gift card and the whole exchange process went seamlessly
I ordered 2 different sizes because I didn't know my correct size. However had to keep the 2 pieces I ordered in 2x because I missed the return date. Now I'm stuck paying for items I can't use. Other than that it's great service.
Nice material, easy to get in and comfortable. Having a zipper is a plus. Only thing runs a little smaller on the breast cup.
I placed an order on 1/14 and it's still is processing. The 7-10 business days to process an order is insane! Based off the reviews I'm really excited to try the products and hope the wait time is worth it
I ordered 2 bras, one came in the correct size but the other didn't. Neither one fit so I needed to exchange. Customer service was very helpful.
Always quality made garments that solve problems is women have! I am a forever customer thanks to new items that have wow factor.
I like the shape where I have once similar to it but your shape where don't meet my requirements so I requested a refund and I haven't heard anything back from y'all
The comfortability is unmatched. The make and quality of the product is definitely speaks for itself. I am well pleased with the care and thought they seem to put in each garment. Designed with real women in mind.
I feel as though you're a company that care about the many shapes and sizes of Real Women. You seem to understand that women want quality products if we're going to spend money and we need something that is durable! I get that in all your products that I've purchased. Thank U!
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
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