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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,385 reviews

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Alabama
1 review
0 helpful votes
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Comfortable and uplifting
April 6, 2026

Got one bra that opened in the front that had no uplifting qualities like the Cream Touch

Date of experience: March 27, 2026
South Carolina
1 review
0 helpful votes
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My shapewear held everything in place for hours and was not uncomfortable compared to many others I've tried from different brands before. Highly recommend!

Date of experience: March 27, 2026
1 review
0 helpful votes
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I love this Bra!
April 6, 2026

I have ordered not only the bra but also the but lifting shaper. I will continue to order from Shapellx for all of my foundation needs. The products are well constructed and do exactly what they advertise.

Date of experience: March 27, 2026
Texas
1 review
0 helpful votes
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It was awesome 💯
April 6, 2026

The items fit perfect shaped me like I wanted and didn't tearin process with my big legs and booty

Date of experience: March 27, 2026
1 review
0 helpful votes
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The bra was not for me, cannot wear because of the underwire, still in the package and the trainer a size too small I order a size 1XL but should have a 2xl instead. Material of these products are very good, I am sad that I did not get a chance to ware them, still in the package

Date of experience: March 27, 2026
1 review
0 helpful votes
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Great Product, Easy Returns
April 6, 2026

I ordered the Oyster Reborn t-shirt bra in a medium and Bare essentials air slim back smoothing underwire push up bra in a 36D. Both were of great quality material and were great for my first time wearing although both were too small. I informed Shapellx and Emily immediately contacted me and sent out 2 new pieces size L and size 3 8D for replacement. Both fit perfect holding my girls up, smoothing my side bulge and my double bubble was gone.

Date of experience: February 20, 2026
Florida
1 review
0 helpful votes
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Hit or miss
April 5, 2026

I always order the same size and the items are hit or miss. Sometimes they fit and sometimes they don't… or the item is out of stock after ordering and paying

Date of experience: March 26, 2026
Georgia
1 review
0 helpful votes
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Snatched comfortably
April 5, 2026
Updated review

The shipping was in good time. I love the feel. It is very comfortable very easy to use when having to use the bathroom it hugs you and pulls you in adjustable straps that you can leave on or takeoff. I ordered one about five years ago my first piece so this is a new piece and just like five years ago, they have not let me down. I will be a customer for life. I'm getting ready to purchase two more pieces and I'm very excited.

Date of experience: March 26, 2026

Snatched
March 10, 2026
Previous review

I purchased my 1st Shapellx garment in 2020 and six years later because that's how long it last I'm a back to purchase a second one….

Date of experience: February 27, 2026
Louisiana
1 review
0 helpful votes
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I ordered a bra based on the size, it did not fit, I recieved a giftcard which took forever, and now a month later, after finding it, I am able to use the money that is not worth. I really just wished I would have gotten a refund and not a giftcard.

Date of experience: March 26, 2026

Was not true to size
March 10, 2026
Previous review

They also do not look like the material in the photos

Date of experience: February 28, 2026
Arkansas
1 review
0 helpful votes
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Not a fan
April 5, 2026

While the items ordered were as described, the return process is a nightmare. Still waiting for my refund after jumping through hoops to be given permission to return..

Date of experience: February 28, 2026
1 review
0 helpful votes
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Fit wad off based on measurements
April 5, 2026
Updated review

Great product but used my measurements and it was too big. Now I have to pay $20 to express ship. But love all the other products I've purchased.

Date of experience: March 26, 2026

Great
March 27, 2026
Previous review

Great products happy with purchase

Date of experience: March 16, 2026
1 review
0 helpful votes
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Took way to long to arrive
April 5, 2026

Order took a long time to arrive, correspondence was poor

Date of experience: March 26, 2026
Florida
1 review
0 helpful votes
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Awesome products
April 5, 2026

Products are as described and completely change your shape.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Waiting on my refund
April 5, 2026

The return process isn't as seamless as stated. I had a few items that didn't work out. I've sent them back over a week ago. To date this process for a return has truly been one of the most hassles that I've had in a long time. Please assist. Thanks

Date of experience: March 26, 2026
1 review
0 helpful votes
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Pissed cheaply made from China
April 5, 2026

I'm beyond pissed. I ordered xL 2 items and the sizing is stiff cheaply made from China. I just tried trying them on and too stiff to stretch and due to me just opening my items the 30 days have passed so I can't return. Everything advertised now a days are not all what's advertised!

Date of experience: March 25, 2026
Louisiana
1 review
0 helpful votes
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Extremely Satisfied!
April 5, 2026
Updated review

Consistency is key for me! Every product I've purchased has been exactly as described and does exactly what it says. The quality is superb, and delivery is fast.

Date of experience: March 25, 2026

Best one yet!
March 8, 2026
Previous review

I absolutely love this! It's definitely my FAV and the best one I've purchased thus far! Seriously, this thing is super comfortable, it snatches that waist, flattens that stomach and lifts that booty perfectly! I love that I can wear it under pants and jeans with no imprints because it's long. I am absolutely purchasing all the colors as we speak!

Date of experience: February 26, 2026
1 review
0 helpful votes
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I am having a hard time getting my return slip. I purchased my order using my kasekarobinsonyahoo.com email., I am not satisfied with my purchase do to extreme discomfort. I ordered 3 items. I would like to return 2.

Date of experience: March 25, 2026
1 review
0 helpful votes
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I appreciated all the options, although it was somewhat difficult to determine which size I needed and which size would give me the compression I needed.

Date of experience: March 18, 2026
2 reviews
0 helpful votes
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Excellent customer service
April 4, 2026

I returned merchandise and received gift card for refund but did not realize it had gone to my spam folder, it expired but I contacted them and they reissued immediately.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Giving them a second chance
April 4, 2026

Product I bought was not good did not have any compression

Date of experience: March 24, 2026