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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,509 reviews

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Pennsylvania
1 review
0 helpful votes
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Great fit
July 1, 2024

Fits great and feels good. Will be looking for more items on the website

Date of experience: June 21, 2024
New Jersey
1 review
0 helpful votes
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Liked both dress but one appears a bit more see through than another. The maxi dress with mermaid gown shape is a bit see through also wish it had more compression on tummy area

Date of experience: June 21, 2024
California
1 review
0 helpful votes
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Shapewear tore
July 1, 2024

I was excited about the product, I loved the quality of the material unfortunately it tore in the seam in the back. I have been jn communication with the vendor in hopes of resolving

Date of experience: June 20, 2024
South Carolina
1 review
0 helpful votes
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Love the swimsuit
July 1, 2024

I love the swimsuit. Should have went one size up.

Date of experience: June 20, 2024
Texas
1 review
0 helpful votes
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Excellent
June 30, 2024

My first order could not vengeful found. I contacted customer service and immediately received a response and a reshipment. The item fits great and I will order again.

Date of experience: June 20, 2024
Pennsylvania
1 review
0 helpful votes
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Exactly like you how it'll be!
June 30, 2024

I was skeptical of another product that could flatter a larger figure, but I have to admit this company delivered. I ordered the halter bathing suit and am thrilled with the fit. It can't address areas it doesn't cover (ie, back fat), but it does flatter the rest of me! On a whim, I ordered a wireless bra and it really became a favorite. Worth every dime I paid.

Date of experience: June 20, 2024
Washington
2 reviews
0 helpful votes
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I was pretty surprised that the product did what it was supposed to. These days with online buying "You never know what you're going to get".

Date of experience: June 20, 2024
Virginia
1 review
0 helpful votes
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Not as comfortable
June 30, 2024

I tried with straps on and off. Straps dig, not really adjustable so may need a larger size than true size needed. Without straps need assistance pulling shaper up cover back fat. Rolls a little after pulling up.

Date of experience: June 20, 2024
North Carolina
1 review
0 helpful votes
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The zipper
June 30, 2024

I am 5'6 and I weight 170, I purchased a L, and wore it 2x. The zipper is BROKEN. I waisted my money.

Date of experience: June 20, 2024
Pennsylvania
1 review
0 helpful votes
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I love it
June 30, 2024

It's tummy control for sure I wear this when im exercising and i be sweating like crazy

Date of experience: June 19, 2024
New York
1 review
0 helpful votes
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Not good shipping times. It took forever to get the items I ordered

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 19, 2024
California
1 review
0 helpful votes
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Comfy shapewear!
June 29, 2024

I love the way it fits! I will order again just might order one size less just to tightened those areas...and might explore other colors

Date of experience: June 19, 2024
North Carolina
1 review
0 helpful votes
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Great product
June 28, 2024

Fast delivery great item will order more products. I am very pleased with the item I ordered.

Date of experience: June 18, 2024
New York
1 review
0 helpful votes
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Can you make shape wear mor individualized, example - for people 5'3" with a short torso

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2024
Virginia
1 review
0 helpful votes
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Products are awesome.
June 28, 2024

I love how the material feels and how my products were delivered on the date it was scheduled to be delivered. I.

Date of experience: June 18, 2024
Florida
1 review
0 helpful votes
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Excellent Customer Service
June 28, 2024

I ordered a few items all at once. I was surprised at how fast I received them! Unfortunately one of the items did have a small hole in it when I got it, but I contacted the site for an exchange and they were very prompt. They told me I could keep my item and they would send me a new one. The item was actually a bit big on me so I asked if I could get the new one in a smaller size and they said yes! They also gave me a code for $20 off my next purchase. Stellar service and the products are amazing. Good quality and fit.

Date of experience: June 18, 2024
Ohio
1 review
0 helpful votes
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Binding
June 28, 2024

The waist trainer binding becomes painful and digs into the skin.

Date of experience: June 18, 2024
Tennessee
1 review
0 helpful votes
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I liked my shape wear.
June 28, 2024

The shape wear was excellent just make sure you know your size.

Date of experience: June 17, 2024
New York
1 review
0 helpful votes
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Doesn't snatch you
June 28, 2024

Doesn't hold my stomach like the advertisement shows and also the whole zipper part in the middle is not good unless you don't wear any draws I prefer the middle to attach where you can remove it. It's seems comfortable at first but then when your wearing it throughout the day it does become uncomfortable and the bones starting hurting my sides and poking me I couldn't wait to get home to take it off overall I am not Soo much happy with the item it's ok.

Date of experience: June 17, 2024
Ohio
1 review
0 helpful votes
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I love it!
June 27, 2024

I am never disappointed. The products are great. I am comfortable. I receive so many compliments.

Date of experience: June 17, 2024