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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,556 reviews

We monitor reviews for authenticity

South Carolina
4 reviews
0 helpful votes
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It fits beautifully.
July 8, 2024

Easy to order and receive the item back in a timely manner

Date of experience: June 28, 2024
Ohio
1 review
0 helpful votes
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No more itching
July 8, 2024

I love the products i have received. They feel great on my body after recovering from laser lipo 360.

Date of experience: June 28, 2024
Illinois
1 review
0 helpful votes
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Comfortability
July 8, 2024

It's not that comfortable like they said. It didn't hold my fat in it just made it round.

Date of experience: June 28, 2024
California
1 review
0 helpful votes
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Came quick
July 8, 2024

Haven't wore it yet. I review once I where it. Ordering was easy

Date of experience: June 28, 2024
Colorado
1 review
0 helpful votes
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Positive Review
July 8, 2024

Good fit. Love all products with the zipper for ease of restroom. The Bone is a bit painful with long wear. It presses in to the skin.

Date of experience: June 27, 2024
Florida
1 review
0 helpful votes
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Best shape wear I own
July 8, 2024

Great experience from beginning to end! Shipping was so fast, I was able to use it for a speacial function where I needed a little help to make my outfit go from an 8 to a 10! It definently worked.

Date of experience: June 27, 2024
Oklahoma
1 review
0 helpful votes
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I have been trying to return or exchange my item I have emailed more than 3xs and I am just now getting a response. I will never again buy from ya'll and I will continue to express that because now I have reached my 30 day exchange policy because of your slow response I am a very unhappy customer.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2024
Florida
1 review
0 helpful votes
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Fast delivery
July 7, 2024

Delivery was fast, good communication
My orders was shipped the same I ordered, that's amazing

Date of experience: June 27, 2024
Illinois
1 review
0 helpful votes
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Client Satisfied
July 7, 2024

The products that I received were up to my expectations.

Date of experience: June 27, 2024
Missouri
1 review
0 helpful votes
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Very Satisfied
July 7, 2024

Ordering was easy. Continued communication from company from order through delivery was thorough. Products were exactly as described.

Date of experience: June 27, 2024
Florida
1 review
0 helpful votes
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Was great
July 7, 2024

Was great material and i love the way it fits me, i will be order more of your products in the future thank you so much

Date of experience: June 27, 2024
Puerto Rico
1 review
0 helpful votes
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Perfect Swimwear
July 7, 2024

I came across an add on social media and became interested. I decided to give it a try. The order came quickly, right on time for my summer vacation. This is a great product and I recommend it to anyone who wants a snatched waste for the summer!

Date of experience: June 27, 2024
Tennessee
1 review
0 helpful votes
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This is rude
July 7, 2024

I don't like being forced to give my thoughts about anything. Giving a rating should have been enough

Date of experience: June 26, 2024
Connecticut
1 review
0 helpful votes
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Great company
July 7, 2024

I ordered a size medium but it was a little loose and they send me a size small asap this was so nice I will shop again

Date of experience: June 26, 2024
New York
1 review
0 helpful votes
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Amazing!
July 6, 2024

Material is excellent and worth it, fits nice and feels good

Date of experience: June 26, 2024
Georgia
2 reviews
0 helpful votes
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Shapewear
July 6, 2024

I just simply love my new undergarments because I don't wear things

Date of experience: June 26, 2024
North Carolina
1 review
0 helpful votes
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Best Shaperwear Ever
July 6, 2024

This shape wear does the job and seamlessly! Always my go to.

Date of experience: June 26, 2024
Illinois
2 reviews
2 helpful votes
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Great company
July 6, 2024

I love this company. The customer service is excellent. The response time excellent product. Excellent I would definitely be ordering all of my Shapeware from this company. I appreciate the customer service, the quick turnaround and the sense of urgency with customer request.

Date of experience: June 25, 2024
Tennessee
1 review
0 helpful votes
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Good
July 5, 2024

It was good.Took awhile because my order was out if stock but glad I finally got it!

Date of experience: June 25, 2024
Virginia
1 review
0 helpful votes
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Hello is anyone out there
July 5, 2024

This company's shapewear is nice. However, they sent me the wrong size and I cannot reach a live person to speak with to return for my correct size. It's like my account is floating around in cyber space.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2024