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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,618 reviews

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Louisiana
1 review
0 helpful votes
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Ease of ordering
July 16, 2024

Ease of ordering, great prices, items as expected!

Date of experience: July 6, 2024
New York
1 review
0 helpful votes
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Love it
July 16, 2024

Recieved my order in time for my vacay. Very happy with the fit. Everything look great with my outfits

Date of experience: July 6, 2024
South Carolina
1 review
0 helpful votes
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Just ok
July 16, 2024

The product arrived within 5 to 7 days from placing the order, but the shoulder strap kept popping off...didn't flatten my stomach as much as I thought it would based on other customers' results and videos that were shared online...this is about my 5th product that I've purchased from Shapellx and still not as satisfied with the fit of the product as I thought I would be.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
South Carolina
1 review
0 helpful votes
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Perfect shapewear
July 16, 2024

I love it! Definitely sucks you in and smoothed everything out.

Date of experience: July 5, 2024
New York
1 review
0 helpful votes
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Classic
July 15, 2024

Excellent material with my first order.i have recommended to friend s and family

Date of experience: July 5, 2024
Florida
1 review
0 helpful votes
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Size issue
July 15, 2024

Based on the size option available based on my weight and what i normally wear in clothes, I was expecting a more snatched look in my waistline. I love the feel of it especially the snaps and zipper in front. I guess I should have ordered a size L versus an XL. Also, unless you do not wear undergarments, I do not know how you can go to the bathroom without undoing the entire shapewear.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
Washington
1 review
0 helpful votes
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Satisfied customer
July 15, 2024

It was good that is all I can say. I ordered 2 pair of shape wear at the same time and received them 3 weeks apart.

Date of experience: July 5, 2024
Virginia
2 reviews
0 helpful votes
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Nice support
July 15, 2024
Updated review

I really like the product A Lot.
However I made an inquiry about another issue and I did not receive an answer

Date of experience: July 4, 2024

My 10% off promo code did not automatically load so...
June 24, 2024
Previous review

My 10% off promo code did not automatically load so I didn't get it

Date of experience: June 13, 2024
New York
1 review
0 helpful votes
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I love it and it's so comfortable
July 14, 2024

I have another one of your product different style and they fit so nice

Date of experience: July 4, 2024
Alabama
2 reviews
0 helpful votes
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Love fits very well‼
July 14, 2024

I'm wearing mine with everything it's just that good

Date of experience: July 3, 2024
Pennsylvania
1 review
0 helpful votes
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10/10
July 14, 2024

Everything is a 10/10 when it comes to Shapellx, I ordered last minute and It still came in time before my vacation. The quality is 10/10, I love it

Date of experience: July 3, 2024
New Hampshire
1 review
0 helpful votes
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I would liked if someone from customer service was available to answer consumer questions before purchasing such an expensive item.

Date of experience: July 3, 2024
California
1 review
0 helpful votes
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Awesome Swimwear
July 13, 2024

Love the one piece swimsuit. Quality on Quality. It will snatched you up! You better order.

Date of experience: July 3, 2024
Pennsylvania
2 reviews
0 helpful votes
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Poor
July 13, 2024

I purchased three once type of chapels, they are so shapeless. Can't expect the job it supposed to do. Poor product. Disappointed

Date of experience: July 3, 2024
Maryland
1 review
0 helpful votes
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I love the way it fit.very smooth. It is definitely better than any other brand I have tried. Expensive but worth it.

Date of experience: July 3, 2024
Maryland
1 review
0 helpful votes
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Good products
July 13, 2024

I satisfied with my purchase.good compression without stuffing the life out of you lol

Date of experience: July 2, 2024
Florida
1 review
0 helpful votes
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Fast service, item as I expected and described, very stretchy material. I haven't tried it yet.

Date of experience: July 2, 2024
California
1 review
0 helpful votes
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Nice quality garments!
July 12, 2024

I bought the swimsuit about two weeks ago and I love it! This new item I bought I don't like it for me, but it is a nice item tho! I am probably going to send it back if possible and try another product!

Date of experience: July 2, 2024
New York
1 review
0 helpful votes
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Best shape wear, hands down 😍
July 12, 2024

I had issues with the sizing and the company handle request promptly to my correct sizing.

Date of experience: July 2, 2024
Virginia
1 review
0 helpful votes
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I don't like how the bra fits
July 12, 2024

It's nice don't like how the bra fits, it fits amazing but the bra is a problem didn't feel like going through the process of exchanging but the bra fits horribly!

Date of experience: July 2, 2024