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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,919
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,610 reviews

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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Beautiful
September 1, 2024

I am very please with my body shaper. And I will be purchasing another.

Date of experience: August 21, 2024
New York
1 review
0 helpful votes
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It's a ok
August 31, 2024

It fit very good on rope but where the hips and but part was a lil lose for me but over all I like it

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 21, 2024
Texas
1 review
0 helpful votes
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Wonderful experience
August 31, 2024

My exchange went very quick and fast. The team responded quickly via email and chat. No problems at all.

Date of experience: August 21, 2024
New Jersey
1 review
0 helpful votes
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Love my new purchases!
August 30, 2024

I recently purchased the Airslim sculpting thong and high waist shorts and loved them. Super sculpting but not uncomfortable which is hard to find!

Date of experience: August 20, 2024
California
1 review
0 helpful votes
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I had to return my swimsuit bc i got the wrong size but i am reordering because it is such good quality. Customer service was amazing as well

Date of experience: August 19, 2024
New York
1 review
0 helpful votes
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Awesome!
August 29, 2024

The garments purchased are very well made and comfortable. I recommend it to all who needs tummy control with sexiness attached to it.

Date of experience: August 19, 2024
Illinois
1 review
0 helpful votes
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Wish it had a tighter compression
August 29, 2024

I like it, but don't love it!
Not enough compression!

Date of experience: August 19, 2024
California
1 review
0 helpful votes
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Awesome fit and good quality
August 29, 2024

I purchased the shorts with butt lifting! OMG I'm recommending this to all my friends!

Date of experience: August 19, 2024
Arizona
1 review
0 helpful votes
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SHAPELLX dress
August 28, 2024

Ordered XL I am 5'8 217 pounds the dress fits as expected this dress has the back out it has a comfortable fit and it supports lower tummy and unloved love handles, 🤩 overall it's great dress you can wear with cardigan or shaw and also it's cute enough to rock by itself with some nice accessories

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Easy
August 27, 2024

Got the wrong size swimsuit
I placed another order for the right size. Sent it back k sent the proof of sent & got my confirmation letter of my item being processed the next day!

Date of experience: August 17, 2024
Georgia
1 review
0 helpful votes
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Perfectly fits undergarments
August 27, 2024
Updated review

Yes...Best undergarments ever fit great and comfortable you can wear underwear under any clothing apparel you wear glad I purchased it and love it.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2024

Best undergarments ever
August 3, 2024
Previous review

Best undergarments ever

Date of experience: July 24, 2024
Maryland
1 review
0 helpful votes
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Great product!
August 26, 2024

The product extends expectations. The sizing chart is accurate.

Date of experience: August 16, 2024
Virginia
1 review
0 helpful votes
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Perfect
August 26, 2024

It did exactly what I needed it to do great product

Date of experience: August 15, 2024
Florida
1 review
0 helpful votes
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Doesn't stay put
August 26, 2024

I've ordered several pieces from this site and this is my first time disappointed in the product. The shape ware doesn't stay put. It rides down a lot and doesn't not do what it was supposed to do and that was to stay PUT.

Date of experience: August 15, 2024
Massachusetts
1 review
0 helpful votes
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Happy Customer!
August 26, 2024

I saw some advertisements on facebook and majority of people that bought the product seemed happy with the results. So I decided to give it a try and I was also a happy customer.

Date of experience: August 15, 2024
Ohio
1 review
0 helpful votes
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Best Shapewear ever
August 25, 2024

The product got here sooner than i expected and is perfect

Date of experience: August 15, 2024
North Carolina
1 review
0 helpful votes
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Great shapewear but one dislike.
August 25, 2024
Updated review

Great experience! Site is easy to use. Size charts are helpful. I got my package in a week.

Date of experience: August 14, 2024

I was very impressed with fast and easy check out
November 5, 2021
Previous review

I was very impressed with fast and easy check out.

Date of experience: November 5, 2021
California
1 review
0 helpful votes
Follow Desiree K.
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Easy shopping and purchasing. Bought many items but was let down, no pun intended by my last purchase.

Date of experience: August 14, 2024
North Carolina
1 review
0 helpful votes
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Quality Products, but...
August 24, 2024

Excited to receive products.
Unfortunately, the sizing was off.
Some items did not fit and had to be returned.
*I did not read the reviews and should have,
"sized up" as suggested.

Date of experience: August 14, 2024
Louisiana
1 review
0 helpful votes
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Love the products
August 24, 2024

Loves the reviews enough to order them myself, however I had to send back for an exchange for a size up the return process was easy and customer service reached out quickly I am currently awaiting my exchanged items.

Date of experience: August 14, 2024