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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,618 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Fab
July 26, 2024

Brought shape wear for my bridal shower and wedding. It definitely did the job

Date of experience: July 16, 2024
Florida
1 review
0 helpful votes
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Not bad
July 25, 2024

Order a dress, shapewear and the bra, the bra was a good 2 inches too small, couldn't even get it on, yes I picked the size from the chart. Shapewear was actually pretty easy to put on too.

Date of experience: July 15, 2024
Pennsylvania
1 review
0 helpful votes
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Love it
July 25, 2024
Updated review

All my packages came on the date expected when I thought there was a problem I reached out got a response the next day with the tracking info and my last package came

Date of experience: July 15, 2024

Love it 2nd time purchase
February 27, 2022
Previous review

Love it 2nd time purchase

Date of experience: February 27, 2022
Florida
1 review
0 helpful votes
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Great
July 25, 2024

Easy and effective product and shopping experience

Date of experience: July 14, 2024
Michigan
1 review
0 helpful votes
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Quality waist trainer
July 24, 2024

The waist trainer I ordered works perfectly. Probably the best one I've ever purchased.

Date of experience: July 14, 2024
Michigan
1 review
0 helpful votes
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Love
July 24, 2024

Love love smooth looks
Amazing in everything shape wear runs large I would recommend size down

Date of experience: July 14, 2024
South Carolina
1 review
0 helpful votes
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Excellent Customer Service
July 24, 2024

At checkout my Shop account linked automatically adding my old address. I realized immediately after checkout and tried to update my address but it would not allow me to. It did take a few days to speak to someone, but they were able to correct and send my order to my new address. It arrived with perfect timing. I am grateful for the wonderful customer service and their willingness to make it right.

Date of experience: July 14, 2024
Georgia
1 review
0 helpful votes
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Not too satisfied
July 24, 2024

I'm not too satisfied with the product because the shape wear zipper is visible under my outfit.

Date of experience: July 13, 2024
Kansas
1 review
0 helpful votes
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Don't Believe The Hype!
July 24, 2024

Don't get me wrong,the customer service was outstanding. I had ordered the incorrect style. I contacted Shapellx, received my shipping label, returned the items and reordered. This was my 1st order. I read the reviews and trusted that I would have the same results. I spend over $200.00. I'm a 14/16 so you think a 2xl would fit. But know, I reordered a 3xl/4xl and the stomach compression is not what I expected. I did not provide me with any additional support. Not happy at all. I also ordered the panties, which I do like. I will be returning the long high waisted shape wear. 🤔

Date of experience: July 13, 2024
New York
1 review
0 helpful votes
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As promised
July 23, 2024

I hate my stomach and love handles and I struggle to lose weight because of medication I take. I wore clothing I never thought I'd wear again.

Date of experience: July 13, 2024
Ohio
2 reviews
0 helpful votes
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Customer service is Fantastic. So nice and friendly. Very helpful as well

Date of experience: July 13, 2024
Washington
1 review
0 helpful votes
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The Best product I'm am pleased.
July 23, 2024

The products fell great and I love the way they shape.y body

Date of experience: July 13, 2024
Ohio
1 review
0 helpful votes
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The products are fantastic!
July 23, 2024

My experience with Shapellx met my expectations and I will be patronizing them again in the near future.

Date of experience: July 13, 2024
Maryland
2 reviews
0 helpful votes
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Quality material, arrived on time
July 23, 2024

The product is well made and feels expensive. It arrived on time and does the job

Date of experience: July 13, 2024
Virginia
1 review
0 helpful votes
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Does the job it was created to do
July 23, 2024

Impressed and satisfied with the product and service

Date of experience: July 12, 2024
North Carolina
1 review
0 helpful votes
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Satisfied customer
July 23, 2024

The shapewear I ordered was amazing. Being a plus size woman and finding a shaper that hold you in all the right places, I've found what I've been looking for.

Date of experience: July 12, 2024
Tennessee
1 review
0 helpful votes
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It was to little
July 22, 2024

Item were too small. Nothing else to say. The item were to small

Date of experience: July 12, 2024
Missouri
1 review
0 helpful votes
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First time customer
July 22, 2024

The order did not come on time. I wanted it for the day expected on line.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 12, 2024
California
1 review
0 helpful votes
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Not tight enough
July 22, 2024

Great products, well made and quality material. One was

Date of experience: July 12, 2024
Texas
1 review
0 helpful votes
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It's true to fit
July 22, 2024

Just try it on. Haven't wear it for full day. But when I try it on look in mirror it felt good

Date of experience: July 12, 2024