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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,483 reviews

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
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I love my shapewear!
October 10, 2024

This shape-wear had me snatched up! I love the feel and stretch of it. It was the perfect snatch me up! 😂

Date of experience: September 29, 2024
Wisconsin
1 review
0 helpful votes
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Return refund
October 9, 2024

Quick response and excellent customer service. Very professional.

Date of experience: September 29, 2024
Virginia
1 review
0 helpful votes
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Sizing
October 9, 2024

Original product sent was wrong size. They sent a new one after confirming the size

Date of experience: September 29, 2024
New York
1 review
0 helpful votes
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The best ever
October 9, 2024

I m in love with it easy to put on and give me the best shape ever I'm crazy about recommended it thanks shapellx

Date of experience: September 29, 2024
Delaware
1 review
0 helpful votes
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Review
October 9, 2024

It arrived on time and the product fits wonderfully! Love it

Date of experience: September 29, 2024
Indiana
1 review
0 helpful votes
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Airslim panties
October 9, 2024

Not comfortable between your. Legs and it don't lift the buttock the mid section not snatched

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2024
North Carolina
1 review
0 helpful votes
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Excellent
October 9, 2024

Timely arrival, fits good. Love the zipper on the side, less noticeable under clothing.

Date of experience: September 29, 2024
Florida
1 review
0 helpful votes
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The zipper was damaged
October 8, 2024

The zipper was damaged. No one assisted with this issue. So I have a shape wear that I can not wear.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2024
Kentucky
1 review
0 helpful votes
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Confidence builder!
October 8, 2024

Great customer service and a great product! I love how I feel in it!

Date of experience: September 28, 2024
Arizona
1 review
0 helpful votes
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Fast Delivery and Great material
October 8, 2024

I receives my order in less than a week. The meterial is great, I bought this for postpartum and I know Im going to love it.

Date of experience: September 28, 2024
Alabama
1 review
0 helpful votes
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Another satisfied customer
October 8, 2024

Garments fit well and provide ample support that is not only visually appealing but they also give support for my lower back isaues,

Date of experience: September 28, 2024
California
1 review
0 helpful votes
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The best shape wear ever
October 8, 2024

I've been looking for a good quality biker short and found them here they are the perfect length also high waisted and material is so soft

Date of experience: September 28, 2024
North Carolina
1 review
0 helpful votes
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Shipping took forever
October 7, 2024

Needed this for an event, tracking said it would be there in time but it didn't show up until 2 days after the event. Stop using FedEx their never on time.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2024
Georgia
1 review
0 helpful votes
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Awesome!
October 7, 2024

The product is as described in the ad. It is true to size. The quality and the fit is amazing.

Date of experience: September 26, 2024
California
1 review
0 helpful votes
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Not correct shapewear
October 6, 2024

Shapewear didn't come cover tummy area like advertised, id like to exchange for a different shapewear.

Date of experience: September 26, 2024
Texas
1 review
0 helpful votes
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Product is EVERYTHING
October 6, 2024

I love the way it fits. It is comfortable and does not show through my clothes. It makes my stomach hips and butt look great. You can wear it under your dresses and pants and it doesn't show.

Date of experience: September 26, 2024
Massachusetts
1 review
0 helpful votes
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Order a size up
October 6, 2024

This is beautiful, but order a size up in their stuff. I'm usually a 2x. It was soooo tight but someone people like it that way. My breast's were compressed and the material pulled more than I wanted in my arms and across my shoulders. I am 5'10 thickkkkk, hour glass shaped, large boobs and butt. Went one size up and I felt more comfortable but if you want super super sucked in

Date of experience: September 26, 2024
Iowa
1 review
0 helpful votes
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Shapewear
October 5, 2024

Received in brand new condition. Shipping took a little longer than I anticipated but overall good experience.

Date of experience: September 25, 2024
New York
1 review
0 helpful votes
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Product as advertised
October 5, 2024

Everything fit perfectly. I was surprised how fast it arrived.

Date of experience: September 25, 2024
Alabama
1 review
0 helpful votes
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I love this site! It's very user friendly! My items were shipped promptly and well packaged. The products I ordered are well made and superior to other comparable brands I have tried. I love how comfortable the material is, I forget that I'm wearing them during the day! I will definitely be ordering again! Thank you so much!

Date of experience: September 24, 2024