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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,641 reviews

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Texas
1 review
0 helpful votes
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Perfect
October 14, 2024

Has to get use my first trainer,very snuggle I love it.Holds everything in.

Date of experience: October 4, 2024
North Carolina
1 review
0 helpful votes
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Buy this dress!
October 14, 2024

This dress is gorgeous and so very flattering. I look and feel incredibly sexy in it. It hugs my curves in all the right places and hides all the trouble spots. I am 5'5" and 168 pounds, and the large fits me perfectly. If you're on the fence, give this dress a try! I will be ordering it in other colors.

Date of experience: October 4, 2024
Texas
1 review
0 helpful votes
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I would completely love it if...
October 13, 2024

I really wanted to love this shaper, but... I'm a short torso shorty and the waist/zip up is entirely too long, causing gathering in all the wrong places! The built in bra is awesome! If only there was an option to size based on length!

Date of experience: October 3, 2024
Georgia
1 review
0 helpful votes
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The size of product
October 13, 2024

I Oder my shape wear a size bigger and it did not fit

Date of experience: October 3, 2024
Texas
1 review
0 helpful votes
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I used expedited shipment because I needed it as soon as possible. It came as it said

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 3, 2024
Virginia
1 review
0 helpful votes
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Just ok
October 13, 2024

It seems well made but unfortunately in my opinion the material is too thin and didn't do whay it said it would I didn't notice much difference when I put it on

Date of experience: October 3, 2024
Maryland
1 review
0 helpful votes
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Definitely a plus!
October 13, 2024

I'm excited to see the results
I think you need a little more butt for the bottoms

Date of experience: October 2, 2024
Florida
2 reviews
2 helpful votes
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Does the job
October 12, 2024

Sizing is a bit off.overall fits okay
Does a nice job smoothing everything out

Date of experience: October 2, 2024
New York
1 review
0 helpful votes
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Satisfied
October 12, 2024

Easily went thru process from beginning to end. Received in a matter of days.

Date of experience: October 2, 2024
Massachusetts
1 review
0 helpful votes
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I first found out about chapels on YouTube and purchased my first shaper getting ready for my daughters wedding

Date of experience: October 2, 2024

I love the product
October 9, 2024
Previous review

I love the product. But am in desperate need of the strapless deep plunge in a 3-4 for my daughters. Wedding next month.

Date of experience: September 29, 2024
New York
1 review
0 helpful votes
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Wonderful made
October 12, 2024

I absolutely love my shape wear i couldn't have ask for a better one I love the material is so soft on my skin another thing I love about this shape were it stay up doesn't ride down thank you shapellx definitely going to order another one

Date of experience: October 1, 2024
Illinois
1 review
0 helpful votes
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Happy with purchase
October 12, 2024
Updated review

So far the experience was easy. I receive the product and I'm satisfied with the fit. Planning on purchasing again.

Date of experience: October 1, 2024

So far the experience was easy but I would prefer to...
September 16, 2024
Previous review

So far the experience was easy but I would prefer to rate my overall experience after I receive the product.

Date of experience: September 5, 2024
Massachusetts
1 review
0 helpful votes
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Tough to put on.
October 12, 2024

I have arthritis in my thumbs and was unable to even pull it on.

Date of experience: October 1, 2024
Georgia
1 review
0 helpful votes
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Recently lost 40lbs but I still wasn't satisfied with my body appearance. My stomach was horrible. After one day of wearing my butt lifting shorts, I could immediately see a difference. With me having spinal stenosis I experience a lot of back pain, so I've never been a great fan of a regular girdle. These shorts hugs me in the right places and I'm relieved from all of the pain and pressure off of my back. My posture has surely improved and to top it off, it's comfortable enough for me to wear it all day.

Date of experience: October 1, 2024
Michigan
1 review
0 helpful votes
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40th birthday
October 11, 2024

I was scared at first in getting this shapewear but after getting it I am in love! Do go up a size or two depending on how you put it on. Mines hooks and zips on the side which was a little bit difficult to do but at the end it is worth it!

Date of experience: October 1, 2024
Tennessee
1 review
0 helpful votes
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Love love
October 11, 2024

Love my shape wear it's very comfortable and I love how I can move in it

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Everything was too small.
October 11, 2024

Not good at all everything was too small, how to I send all thing back.

Date of experience: September 30, 2024
Michigan
1 review
0 helpful votes
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Wrong Size
October 11, 2024

Ok experience, but item runs super small so order up a size

Date of experience: September 30, 2024
Georgia
1 review
0 helpful votes
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Could fit a little more snug
October 11, 2024

The shopping experience was very good and so was the shipping and delivery but one of the products I purchased did not fit as snug as I hoped. I choose firm on both orders and one of them fits excellent but the other, the material is very thin more like a seamless type of material. Too much stretchy material at the front where I'm suppose to hook it to close so was a bit disappointed with that purchase. And to say I pay so much for a shapewear I expected a lot more firmness

Date of experience: September 30, 2024
North Carolina
1 review
0 helpful votes
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The ordering process was great. The packaging was beautiful

Date of experience: September 30, 2024