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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

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37,650 reviews

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Oklahoma
1 review
0 helpful votes
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Cute, very tight
October 22, 2024

Very cute but a little tighter than expected. Would recommend a size or two bigger than your shirt size

Date of experience: October 10, 2024
Ohio
1 review
0 helpful votes
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Definitely ordering again
October 22, 2024

This is my first time trying this shape wear and I am impressed by what it can do. I decided to try a mid coverage for the time being because I need something I can breathe in and feel right in. It is easy to put on, comfortable to wear and covers quite well smoothing out some needed areas. I was encouraged to try this out after seeing reviews from other plus size women like myself. Well worth it. I'm excited to try some of their other products.

Date of experience: October 10, 2024
Georgia
1 review
0 helpful votes
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Good quality
October 22, 2024

Sizing was a little off, and the rubber strips aren't as durable as I thought that would be in regards to them rolling

Date of experience: October 10, 2024
Maryland
1 review
0 helpful votes
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The experience was satisfying
October 22, 2024

The product was delivered on time and met expectations.

Date of experience: October 10, 2024
Virginia
1 review
0 helpful votes
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Diamond
October 22, 2024

I had a good experience first order I cancelled. No problems at all with the cancellation. This order came and I said I should have sized down so I returned for a smaller size. My item came when it was supposed to come. Thank you

Date of experience: October 9, 2024
Louisiana
1 review
0 helpful votes
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Loved the thigh comfort
October 22, 2024

Most shapers have uncomfortable tightness around the thigh area and its rises. Shapelexx fits the entire body perfectly!

Date of experience: October 8, 2024
New York
1 review
0 helpful votes
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My Experience
October 18, 2024

It was great! I will definitely be ordering more garments from this company.

Date of experience: October 8, 2024
New York
1 review
0 helpful votes
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I love the product and the compression is amazing It really does hold your stomach in and give you a nice comfortable look under your clothes.

Date of experience: October 7, 2024
New York
1 review
0 helpful votes
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Keeps the curves curvy
October 16, 2024

Love how it gives my waist a nice snatched look! I got a L and at first it was a bit snug but wearing it daily has helped and even though the material is stretchy it doesn't loose the elasticity or snatched look.

Date of experience: October 6, 2024
Georgia
2 reviews
0 helpful votes
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AHHH Maxing!
October 16, 2024

I love both items I received and will be back for more

Date of experience: October 6, 2024
California
0 reviews
0 helpful votes
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Great, but maybe not what I needed.
October 16, 2024

I bought this for my upcoming wedding, as I'm sure you're aware shopping for shapewear is super overwhelming, sooo many choices! This is actually the second shapewear I bought lol. I like this one so much more. However, my only critique is that I wish it gave the girls a little more support. I really think I should have gone with your shorts, I think it would have been the better choice for my body. So next time I need shapewear for a special occasion I will order them!

Date of experience: October 6, 2024
Texas
0 reviews
0 helpful votes
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Runs big and very bulky
October 16, 2024

Not a good fit. It was bulky. Runs big but no refunds. Would be nice to exchange for xs or xxs.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 5, 2024
Israel
0 reviews
0 helpful votes
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Fit is not right
October 15, 2024

When i sit down it looks like i have rolls. And the shapewear is very thick it shows through my clothes and dresses.

Date of experience: October 5, 2024
California
0 reviews
0 helpful votes
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Great product
October 15, 2024

I think there should be a better processes in determining which size to choose. I believe my products is slightly too large. It's not enough compression to have the look I want in my clothes

Date of experience: October 5, 2024
Nevada
0 reviews
0 helpful votes
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The product was amazing quality and works well for me. Thank u for amazing customer service as well, i had got a shapewear that didn't fit me and they easily got me an exchange shapewear i needed instead.

Date of experience: October 5, 2024
Arizona
0 reviews
0 helpful votes
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When I first placed my order I ordered the item in my regular clothing size thinking thats what I needed. So I was truly disappointed when I received the item and did not fit at all. But after chatting with customer service and working out the exchange situation I received about a week or so later I received my item in the correct size and have been using it ever since. I love it.

Date of experience: October 5, 2024
California
2 reviews
0 helpful votes
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I Love it
October 15, 2024

The delivery was fast and it most definitely have you snatched! The only thing I had a little problem with was the bra straps digging in my shoulder and the bra cup was to big. But i was still able to wear it all day!

Date of experience: October 5, 2024
Washington
1 review
0 helpful votes
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Very comfortable
October 15, 2024

Es muy cómodo al momento de vestirla, mejor mucho la postura. Quedé encantada con mi compra.

Date of experience: October 4, 2024
Delaware
1 review
0 helpful votes
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I ordered a product it took me awhile because I wasn't sure of what size to get so customer service helped me I go with an XL guessing. When I received my order it didn't fit me like the way l wanted it to fit but was a little to big so I let customer service know they worked with me I decided to go with a large they sent it out I tried it on it was the right fit I am so happy with my results 😁 I'm planning on ordering more stuff from them.

Date of experience: October 4, 2024
Pennsylvania
1 review
0 helpful votes
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Great chapels
October 14, 2024

The item is great for what I needed it for, Shapellx fitted well under jumpsuit.

Date of experience: October 4, 2024