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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,652 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Inches off my waiste
October 24, 2024

Pulled my waist in so well my belt no longer fit. Love all the products I have received. Absolutely recommend. Quick delivery. Excellent customer care.

Date of experience: October 14, 2024
California
1 review
0 helpful votes
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Just Get It!
October 24, 2024

What are you waiting for?!?! If you need a good comfortable reliable shaper! Get this one! Nope don't wait. It's going to be worth it sweetheart. I worth this a whole day and no skin irritation or imprints. Look I am 240 and 5'3 shaper actually made me feel like I lost a couple of pounds.

Date of experience: October 14, 2024
Florida
1 review
0 helpful votes
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Returning was a bit more difficult than it should have been

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 13, 2024
Maryland
1 review
0 helpful votes
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Snatched
October 23, 2024

The only regret I have is not getting a large size, but I can say, it snatches your soul lol. I will be ordering again in a larger size.

Date of experience: October 13, 2024
Illinois
2 reviews
0 helpful votes
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Hard time putting on.
October 23, 2024

Ordering was great. I Received my order timely. The product was smaller and tighter than expected. Once I put it on, it was comfortable and true to advertise. The legs did not roll.

Date of experience: October 13, 2024
Texas
1 review
0 helpful votes
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The best shapewear
October 23, 2024

I went down a size and it was perfect. Didn't roll down, I could breathe, it was seamless. It didn't go as far up as I would've liked but it wasn't an issue.

Date of experience: October 13, 2024
Oklahoma
1 review
0 helpful votes
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Best fit so far
October 23, 2024

I enjoy the snatching of my waistline and butt lifting and not to forget the comfort in the fabric 🥰🥰

Date of experience: October 13, 2024
Pennsylvania
1 review
0 helpful votes
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Forced
October 23, 2024

Forced to write a review so they'd stop sending emails

Date of experience: October 12, 2024
Illinois
1 review
0 helpful votes
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Great shapewear
October 22, 2024

Very strong hold, great support, good fit. Love the lilac color!

Date of experience: October 12, 2024
New York
1 review
0 helpful votes
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Received order
October 22, 2024

Happy I received my order. Thank you very much. Firs perfectly.

Date of experience: October 12, 2024
Georgia
1 review
0 helpful votes
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Snatched!
October 22, 2024

Both pieces provide very firm support which is exactly what I wanted. I highly recommend!

Date of experience: October 12, 2024
California
1 review
0 helpful votes
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Horrible communication
October 22, 2024

I'm still trying to return my items. They made it so difficult. I wanted to exchange for a different size,they first said you can keep items and we will send you another for free just give us a review. And send Pic of review then asked me to take pics of items and return. I had to ask for a return label. Then I sent items they then asked if I wanted a return or exchange.how ever they already made me go through this hideous exchange process where I show what I'm swapping for. So why would I have to tell them again what items I wanted to exchange. Keep in mind this is all happening 1 day at a time. Its almost been a month and I have nothing. Communication is horrible. I'm so upset at this point I just want my money back

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 12, 2024
North Carolina
1 review
0 helpful votes
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Great product, great fit.
October 22, 2024

The product was exactly as described and shown in the pictures. I do wish it was a little longer due to my long torso, 6ft Tall, but I can make it work with the right bra...😘💖💖

Date of experience: October 12, 2024
Florida
1 review
0 helpful votes
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Shape wear
October 22, 2024

Fits perfectly. I had me snatched in all of my outfits. Highly recommend.

Date of experience: October 11, 2024
California
1 review
0 helpful votes
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I ordered 3 products- 2 of the same in different colors and different sizes because of availability for the BOGO50% deal, and one of a completely different product. The shipping was swift, the product is study and looks great, and the response for the wrong size was on point.

Date of experience: October 11, 2024
Oklahoma
1 review
0 helpful votes
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The experience have not been good, I don't have a printer, and your return label do not have snanning barcodes so it has been difficult for me to return the item... What do you want me to do?

Date of experience: October 11, 2024
California
1 review
0 helpful votes
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I liked the product but I didn't get the color I ordered.

Date of experience: October 11, 2024
Texas
1 review
0 helpful votes
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Love it
October 22, 2024

I ordered the wrong size I contacted the company they replaced it with no problem and I love how it smooth out my waist

Date of experience: October 10, 2024
Virginia
1 review
0 helpful votes
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N/a
October 22, 2024

I probably wont be ordering from this company anymore

Date of experience: October 10, 2024
Georgia
1 review
0 helpful votes
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Absolutely satisfied with my order.
October 22, 2024
Updated review

I can't say much right now till I receive my order. I love my shapewear. I have not tried it on yet cuz I'm pregnant. Can't wait wear it after I have my baby.

Date of experience: October 10, 2024

I can't say much right now till I receive my order
September 29, 2024
Previous review

I can't say much right now till I receive my order.

Date of experience: September 19, 2024