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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,797
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,654 reviews

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Florida
1 review
0 helpful votes
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It feels like there is something in the material poking me it's not comfortable at all.

Date of experience: October 21, 2024
North Carolina
2 reviews
0 helpful votes
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Love it!
November 1, 2024

Really quality, well made pieces that work! I would recommend this brand for anyone! Size accurate.

Date of experience: October 21, 2024
Hawaii
1 review
0 helpful votes
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Everyone says it, and I still didn't listen. Size down by one size, even if you want to go by the size chart. Size down.
Order was split, so half of the order arrived in about a week. The other half took almost a month.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2024
Maryland
1 review
0 helpful votes
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Great service
October 30, 2024

The item was too big
I was allowed to keep it and a different one was sent to me with no extra charge.

Date of experience: October 20, 2024
North Carolina
1 review
0 helpful votes
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Awesome
October 29, 2024

Awesome experience! I love it! Would purchase again!

Date of experience: October 19, 2024
Texas
1 review
0 helpful votes
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Customer service nightmare
October 29, 2024

Not all items were received. Hard to get a hold of a customer service representative. Took 4 days for anyone to help me with our asking the same question over. Horrible experience

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2024
Texas
1 review
0 helpful votes
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I ordered the wrong item
October 28, 2024

I ordered the wrong item so it's disappointing because I wasted money

Date of experience: October 18, 2024
Tennessee
1 review
0 helpful votes
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A real experience
October 28, 2024

The shape wear does not hold you in as videos show. The bra is uncomfortable as well.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2024
Wisconsin
1 review
0 helpful votes
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Good product
October 28, 2024

Product works as expected. Received my order promptly.

Date of experience: October 18, 2024
Illinois
1 review
0 helpful votes
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Best shaper
October 28, 2024

My overall experience was great
Loved what I ordered

Date of experience: October 18, 2024
Washington
1 review
0 helpful votes
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Not satisfied
October 28, 2024

I ended returning them and the refund process was outrageous and I had to pay my own shipping back. Never plan to order again

Date of experience: October 17, 2024
Oregon
1 review
0 helpful votes
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Not made for big boobs
October 28, 2024

The straps are very thin and do not support and the cups are too small.

Date of experience: October 17, 2024
Missouri
1 review
0 helpful votes
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Ridiculous return policy
October 28, 2024

I ordered 3 bodysuits according to the size chart, however, 2 didn't fit but the one on sale did. I looked into returning the two and created a return. I overlooked the part it had to be shipped back within 10 days. I mean you have to EMAIL THEM and provide the tracking number in order to even have them consider taking in back. Stuck with the two that are too small now because today was day 11 and I haven't had a chance to ship them out due to illness.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 17, 2024
Virginia
1 review
0 helpful votes
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Great quality
October 27, 2024

Love the shape wear and how it pulls everything together

Date of experience: October 17, 2024
Illinois
1 review
0 helpful votes
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HEAVEN SENT
October 27, 2024

I can't express how much I LOVE, LOVE, LOVE Shapellx. It is the TRUTH. Sis of you don't have one you better run. The quality is excellent, affordable, and durable. Customer Service is this best. I have a range of their products, and I'm in love with every sundown one.

Date of experience: October 17, 2024
California
1 review
0 helpful votes
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It makes your body look great
October 27, 2024

It was the correct size. I'm 190 for reference, love how it hugs all of your curves.

Date of experience: October 17, 2024
New Jersey
1 review
0 helpful votes
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Roll up
October 27, 2024

I got a size too small so I had a muffin top under the bra line. I need a bigger size for a better review. It did NOTHING for the booty. The models all have big butts so of course they'll fill it out better.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 17, 2024
Nebraska
1 review
0 helpful votes
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Must have shape wear
October 26, 2024

I've purchased several things from shapellx. Loved them all. Very easy return or exchange process. And with the rewards program I gain points quickly for money off or a free item.

Date of experience: October 16, 2024
New York
1 review
0 helpful votes
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Exemplary customer service
October 26, 2024

I ordered two items and one didn't come. I sent an email and within a day received a response and shipping information. The shaper shorts is the best I've had ever. The BBL effect is incredible and it really sculpts and shapes me. As a plus size girl that snatch is EVERYTHING

Date of experience: October 15, 2024
Tennessee
1 review
0 helpful votes
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The best shape where I've ever purchased! It cinches me in in all the right places! I am more confident in my clothes now!

Date of experience: October 15, 2024