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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,798
value
44
quality
3,443
This company responds to reviews on average within 1 day

Instant Feedback

37,556 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Perfect for me
December 15, 2024

One of the best undergarments I've purchased, it does not smoosh my butt and hips, allows my natural shape to show… love it! 🥰

Date of experience: December 5, 2024
Alabama
1 review
0 helpful votes
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Airslim butt lifting shorts
December 15, 2024

I ordered the large and need xlarge couldn't get pas my knees, but overall quality looks great i think it'll do what is expected will review again upon receiving my item

Date of experience: November 30, 2024
Illinois
1 review
0 helpful votes
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Average body shaper
December 15, 2024

I didn't lift my butt, it did help with my stomach

Date of experience: December 5, 2024
Louisiana
2 reviews
0 helpful votes
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Shaper was very easy to put on. No rolling down my belly when walking, moving, bending, etc. The grips on the thighs don't roll either. It holds my stomach in and it very comfortable! Would recommend to family and friends! Great buy! I've brought 3 pieces from Shapellx and they're all comfortable will make another purchase soon!

Date of experience: December 4, 2024
New York
1 review
0 helpful votes
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I was so annoyed I wanted my bodysuit to wear with a pantsuit nut as I said small I always buy a large but I guess this run small I am still wating for the return label I send 2 emails still didn't recieve nothing all now would not recommend you to no of my friends and family

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2024
California
3 reviews
0 helpful votes
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Bad experience
December 14, 2024

Defective item. Cannot wear! Are all of your products defective, loose and cheap material? I would not sell them if I were you. To sell and for clients to buy you must sell good quality products. For the price of the product, my opinion is product is not worth $5.00. What a shame! I was dumb to buy from you. Never will happen again for me. Don't do this to people! Plus you lost a business woman, CEO of a company who could have bought you many items from you; but this will not happen. Have a good day!

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2024
California
1 review
0 helpful votes
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It wasn't what I thought.
December 14, 2024

I was very excited to receive it, unfortunately the Medium size I stay big and the supports hurt and are uncomfortable.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2024
North Carolina
1 review
0 helpful votes
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May it was me
December 14, 2024
Updated review

Ordering and receiving the product was easy. I gave this a 2 because it didn't fit me. I order a size down to make sure it held in my waist, but apparently I did not need to. The product was great and just like the ads, so I won't say it's them, but it did not fit me. Maybe after some weight loss (need to anyway) I can come back and give a fair review.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 20, 2024

Easy!
November 20, 2024
Previous review

Easy! No problem finding what I need. Easy to order! No brainer.

Date of experience: November 10, 2024
Florida
1 review
0 helpful votes
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Bra
December 14, 2024

Bra was too small and couldn't fit properly. Need to size up and return original order

Date of experience: December 4, 2024
New Jersey
1 review
0 helpful votes
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Satisfied with products. True to size, comfortable and decent material.

Date of experience: December 4, 2024
Missouri
1 review
0 helpful votes
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Very good website, thank you. The communication is excellent

Date of experience: December 25, 2024

The is very easy to use, thank you
August 1, 2024
Previous review

The is very easy to use, thank you

Date of experience: July 21, 2024
California
1 review
0 helpful votes
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Love the fit
December 14, 2024

I absolutely love my waist belt. It fits very well and it feels amazing on the skin. It's not like the usual waist trainer where the materials are digging in your skin and its uncomfortable.

Date of experience: December 3, 2024
Virginia
1 review
0 helpful votes
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Nice fit
December 14, 2024

I was afraid I wouldn't be able to fit the shaper but it fit nicely the only thing I was a bit confused about was my shorts didn't come with the trim that helps the shorts not to rise

Date of experience: December 26, 2024
Florida
6 reviews
0 helpful votes
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Workable
December 13, 2024

Easy to shop. Works with the customer to make a great experience.

Date of experience: December 25, 2024
Colorado
1 review
0 helpful votes
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My shapers are the best, it took a week at least to get to me but I am so glad I bought from them, AGAIN. I already bought 2 from them last year snd it is still good and sturdy!

Date of experience: December 1, 2024
Texas
1 review
0 helpful votes
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Perfect Fit
December 11, 2024

True to size. Holds you in and is and lifts as expected

Date of experience: December 1, 2024
Virginia
1 review
0 helpful votes
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Not satisfied on product
December 10, 2024

Uncomfortable and no visible body contour changes.

Shapellx attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2024
Alabama
2 reviews
0 helpful votes
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Gteat
December 10, 2024

Very good product fits good and does what it needs to do.

Date of experience: November 29, 2024
Maryland
1 review
0 helpful votes
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The truth keeps me looking and feeli g confident
December 9, 2024
Updated review

I will always keep ordering from shapeflex it's comfortable keeps my curves looking good at my age 52

Date of experience: December 23, 2024

Very professional let me know about the product,...
July 10, 2024
Previous review

Very professional let me know about the product, pictures are well detailed

Date of experience: June 30, 2024
District of Columbia
1 review
0 helpful votes
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Fitting Shapewear
December 9, 2024

The pieces are well made. It was a little difficult to get the hooks to close.

Date of experience: November 28, 2024